Service Hotline

V-ZUG's consideration and decisions always focus on customers. Therefore, V-ZUG is using one of the largest service teams in the UK's. This guarantees you a fast and reliable service, whenever and wherever you need it.

We would ask you to have the following information to hand when reporting a fault:

- Model designation/type
- Serial number (FN No.)
- Purchase date
- Any service agreement number

UK service:
Phone: 0800 7 31 00 32
Mail: service.uk@vzug.com

Opening hours:
Monday to Friday from 9.00am to 12.00am and 1.00pm to 5.00pm
Saturday from 9.00am to 1.00pm

You can of course also report the fault to us by email. We make every effort to call you as soon as possible in order to agree an appointment.