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What is the purpose of the damp programme?
Use this programme if you're going to press your laundry (e. g. tablecloths) with a mangle after washing it.
Can I dry woollens in the tumble dryer?
All woollens labelled as washable can be dried in the tumble dryer. The appliance uses a gentle drying process with adapted drum action and a low temperature (approximately 45°C).
What is the purpose of the WetClean programme?
You use this to loosen up delicate textiles. (Remove them immediately after the programme has completed.)
How does the «Tip and go» function work?
You select a main programme with the press of a single button. This means all the required settings are automatically chosen. If desired, select additional functions by pressing the corresponding buttons. If no button is pressed within 20 seconds, the programme selected will start automatically.
Is it normal for tumble dryers to generate fluff?
Fluff consists of fine threads produced by friction during the manufacturing, wearing and washing of textiles. This does not mean that the appliance puts an excessive strain on your laundry. Even with laundry dried on a line, fluff can be observed when you shake or iron it. While the laundry is wet, fluff clings to it. In the tumble dryer, the fluff is separated from the textiles and caught by the fluff filter in the door. The amount of fluff depends on the type of laundry, but finding some fluff in the filter after drying is quite normal.
What detergent is the right one for my selected programme?
V-ZUG OptiDos supports the detergent selection with an intuitive, unique selection aid. It uses a symbol to show which detergent from the OptiDos dispenser suits the selected programme best.
Why was the DualDry not also implemented in the Unimatic?
The DualDry was implemented in the Adora, as the air throughput was too low for a laundry room in an apartment building. Furthermore, the operating modes cannot run at the same time. If laundry is hanging up in the room and another tenant decides to use the tumble dryer, then this eliminates the possibility of room air laundry drying as the humidity within the room is no longer regulated.
Does the use of the DualDry with the moisture control programme still have an effect and is it even influenced by the Minergie system?
It is unlikely that the combination of “comfort ventilation (target humidity: 30–50%) and DualDry (target humidity: 50–60%)” would cause problems.
DualDry: why is the moisture control programme restricted to a maximum of 7 days?
This restriction prevents the appliance from being used as a construction dryer. This is not what it is designed for. The running time has an influence on the components and can also be considered a safety issue. A period of 7 days has been defined as once a week is generally considered sufficient for washing and drying.
What different types of fridges are available?
There are refrigerators with or without an internal freezer compartment, pure freezers, refrigerator/freezer combinations, and wine coolers. Under-counter refrigerators are fitted underneath worktops in studio apartments or small flats. Conventional refrigerators are integrated into tall cupboards. These are available as fully integrated versions as well as in White or Nero. The real colossus of the refrigerator world comes in the form of the FoodCenter, whose features even include an ice maker for ice cubes, crushed ice or iced water in addition to a gigantic refrigerator compartment. We also offer luxury refrigerators and freezers in the Supreme line, whose sheer space and flexibility make them ideal for stocking up.Are there fridges with an integrated icemaker?
The FoodCenter, CombiCooler Supreme and the Freezer Supreme (appliances in the Supreme line are only available in selected markets) are all equipped with an ice maker, which can dispense ice cubes, crushed ice or iced water. Perfect for cocktail parties!How can I keep meat, fish and sausages fresh for a longer period of time?
The FreshControl Zone provides the optimum conditions for storing meat, fish, poultry and sausages for longer at temperatures around freezing point, meaning you can enjoy fresh food without having to go out shopping every day. Often referred to as the 0-degree zone, the FreshControl Zone is perfect for this when humidity is low.How can I safely place big bottles in the fridge?
Certain appliances feature a bottom compartment complete with bottle drawer, which offers vertical storage for many large bottles in a handy removable basket. A bottle rack for horizontal storage is also available in certain models.How can I place bulkier items in the fridge?
The break-proof glass shelves are height-adjustable, which means you can make space for larger items in your fridge. Some models have perfected the art of space saving: they feature divided shelves whose front half can be pushed towards the back of the fridge to free space for tall items on the bottom shelf.How can I ensure maximum hygiene in my fridge?
An innovative synthetic material improves hygiene by significantly impeding the growth and spread of micro-organisms on the inside walls and door of your fridge.What is the best way to keep vegetables fresh?
The 0°C zone (at high humidity) provides the ideal climate to double the storage time of fresh vegetables, salad and herbs.Is there anything in particular to consider when planning to fit a FoodCenter fridge in my kitchen?
You'll need a dedicated water connection to use the FoodCenter's ice cube dispenser.Is there a separate cooking zone for fish pans?
Fish pans can be used without difficulty on any cooking hob featuring a frying zone.What is the purpose of a hob with three cooking zones?
As steamers are becoming increasingly popular, we have found that people tend to use fewer pots and pans in their cooking. This is why we have introduced hobs featuring only three cooking zones that are more generously spaced.What are the different installation options for hobs?
Hobs that are fitted flush with the worktop achieve perfect aesthetic integration and create the impression of compact simplicity. Hobs with a set-off glass frame (bevel-edged) have a very elegant appearance, while chromium steel frames and over-large frames (for replacements) convince by their simplicity of installation and their classic design, they fit in a wide variety of kitchen combinations.Do I need to use special pans with an induction appliance? Are they expensive?
For induction to work, the base of the pan must be ferromagnetic. As induction hobs are quite popular, there is a broad range of available well-priced pans.
Are my pans suitable for use with an induction appliance?
Use a magnet to test whether your pans can be used with an induction hob. If the magnet sticks to the base of your pan, you're ready to go, otherwise, the pan will not work with an induction hob.
Are there hob models with an automatic safety shut-off?
Yes, all V-ZUG induction and autarkic radiant hobs are fitted with an automatic safety shut-off that prevents overheating.
Why does the washing drum have so many holes?
The V-ZUG Special Care Drum has 14,000 holes to protect delicate fabrics and prevent wear and tear from friction during the washing process.
Which models are designed for use in a family home or flat?
The AdoraWash and AdorinaWash product ranges are ideal for family homes or flats, while the Unimatic range is designed for communal laundry rooms and small businesses.
How does the steam anti-crease programme work?
The steam anti-crease additional programme can be selected with a large number of washing programmes. The integrated heating function gently treats shirts, blouses, skirts and other items with steam generated at the end of the wash cycle. This makes ironing faster and more convenient – and sometimes even removes the need for it altogether.
Is there a special programme for woollens?
Yes, there is. The wool programme has been specially designed to treat woollen fabrics extremely gently during the wash cycle and with a much lower spin speed. This produces fantastic results while putting the wool under as little strain as possible.
How do you clean the hob?
Slight soiling can be removed with a smooth cloth and a little detergent. To tackle heavy dirt, apply glass ceramic cleaning agent with a sponge, leave it on for a few minutes and then remove it with a cloth. Encrusted dirt can be removed with a hob scraper.How can I make use of low electricity rates?
You can use the delayed start function to set your electricity provider’s low rate times up to 24 hours in advance and use the machine during these times. The current range of AdoraWash washing machines also features the intelligent OptiTime delayed start function. If you use OptiTime at night, for example, and combine it with low electricity rates, you can make energy savings of up to 63% per wash cycle.
How does a modern washing machine compare to a 20-year-old model in terms of water consumption?
A model from 1990 required 80 litres of water and used 1.25 kW of electricity. A current model can manage with just 39 litres of water and 0.85 kW of electricity. The amount of water required depends on the level of soiling and the water hardness. AdoraWash washing machines are equipped with EcoManagement. This function shows how much water and energy were used during the last wash cycle. It also displays average values for the last 20 wash cycles.
What exactly is the partial load economy system?
To avoid wasting water and electricity, the ingenious V-ZUG sensor system ensures that consumption precisely corresponds to the actual amount and type of laundry. This means that, with the economical V-ZUG washing machines, you can easily wash a smaller amount of laundry without wasting precious resources.
What is V-ZUG TopClean?
This is the most high-tech solution of all the cleaning aids. The specially developed enamel coating makes cleaning the cooking chamber or baking trays even easier. Its excellent non-stick properties allow all residue to be removed simply and effortlessly with a damp cloth.
How does pyrolytic self-cleaning work?
Ovens with pyrolytic features practically clean themselves: Dirt is converted into ash by the special pyrolytic self-cleaning programme, which heats the cooking chamber to extremely high temperatures. The ash can then be wiped away with a damp cloth. Pyrolytic self-cleaning is available as an option in all appliances in convenience level V4000 or above.
Are appliances with AutoDoor a safety risk for unsupervised children?
No. If the appliance door reaches its stopping point or encounters resistance, movement is stopped. The appliance door is uncoupled from the drive at a certain angle and can be moved freely. If an appliance door with AutoDoor is stopped manually, you must press the button again or close the appliance door manually to reset it.
What is the automatic run-on function?
Hoods with the automatic run-on function extract the remaining cooking vapours from the room for a specific time period (between 5 and 20 minutes) even after you have finished cooking and switched off the range hood. After that point, the range hood is switched off automatically. If the appliance is being used in recirculation mode, the activated charcoal filter can also carry out final drying of the furniture base – just like in range hoods that remove vapours by extracting them downwards (downdraft systems). This useful function is integrated into various range hoods and downdraft systems, and is activated by tapping the clock button shown at the end of the cooking process.What is the purpose of the textile type programme?
The Adora SLQ and Adora SL models automatically select the appropriate wash programme for different types of laundry such as jeans, baby clothes or net curtains. The baby garments programme, for example, ensures that your little one's clothes turn out perfectly hygienically clean. Microbiological tests by the Veritas laboratory have confirmed its effectiveness.
What is the purpose of the night economy programme?
The Adora night economy programme reduces energy consumption by 40% and water consumption by 20%. You can make use of lower night electricity rates and protect the environment. What's more, the Adora is very quiet.
How important is it for the range hood to cover the entire hob surface?
The more the range hood covers the hob, the better the extraction performance. This is why flat pull-out deflector plates perform very well. For wall and island hoods, you should make sure that the majority of the hob is well covered.What is the difference between an extracted air and a recirculation air range hood?
Extracted air range hoods require access to the outdoors. They convey cooking vapours directly outside into the open air via the metal grease filter. In a recirculation air range hood, the air is drawn in, cleaned using an activated charcoal filter and then conveyed back into the kitchen. This option is particularly suitable if there is no way to convey the cooking vapours from the range hood in your kitchen to the outside. Virtually all V-ZUG range hoods can be operated with either extracted air or recirculation air.What types of range hoods are there?
There are different solutions to suit you – whether you want your range hood to be an eye-catching design feature or for it to be discreetly integrated into your kitchen. On the wall If you want to make your range hood stand out, then a wall hood is a great choice. Wall hoods are also available as slanted versions which provide ample headroom. They are installed on the wall directly above the hob. Integrated into the kitchen units If you would rather incorporate the hood into the kitchen so that it is virtually invisible, then we recommend a built-in range hood with a glass canopy, a flat-panel range hood or an integrated range hood. These are perfect for kitchens in which you need to make clever use of the space. On the ceiling Range hoods designed for ceiling installation are the perfect solution in open-plan kitchens that feature a free-standing cooking island. Choose your favourites from our elegant ceiling range hoods and our wide range of attractive island hoods. Downdraft or in the hob itself Without long detours, cooking vapours are whisked away at the very place where they first develop – on the hob itself. Our integrated hob hood, the pull-out downdraft and the induction hob with integrated range hood offer increased headroom and extract the vapours downwards.How can I save energy and water while doing laundry?
V-ZUG helps you to do this automatically thanks to the partial load water and energy economy function and EcoManagement. The latter shows you in advance whether your choice of programme is going to use large or small amounts of energy and water. The OptiTime delayed start option also helps you to save lots of energy if you have a bit of spare time.
Washing laundry at 20°C is becoming increasingly popular. Do V-ZUG washing machines offer this functionality?
To meet our customer's requirements, our new laundry room appliances now feature a 20°C wash programme that can be selected by pressing a dedicated button.
How long do the LEDs remain lighting if the door is left open?
The lamps go out automatically after 2 minutes, which means that the washing machine can be left open after washing. The Start/Pause/Light button can be used to switch off the light manually. The automatic lighting can also be deactivated in the user settings.
What does the energy efficiency category say about a range hood?
The energy efficiency category helps you to understand a range hood’s energy consumption and to compare it to others. Since the start of 2020, products have been given a rating on a scale of A+++ to D. The most energy-efficient V-ZUG range hoods are in efficiency category A++.How do the hob hood and the hob with integrated range hood work?
Steam and odours rise at a maximum rate of one metre per second. The V-ZUG hob hood or hob with integrated range hood extracts the air using a cross current that is higher than the rising speed of the cooking vapour. As a result, cooking vapours and odours can be effectively extracted straight away at the hob.Is there a heating mode for pizza and flans?
The PizzaPlus programme combines hot air with bottom heat. This is what makes your pizza, quiche or fruit tart base wonderfully crispy.
How do I achieve perfectly tender meat?
The patented automatic soft roasting mode guarantees automatic, dynamic control over the food probe temperature. The meat becomes tender, stays juicy and is perfectly cooked. Combined with the new three-point food probe, the meat is prepared to perfection at the push of a button – cooking it to exactly the right level so that it can be served when you want.
How do I explain the use of DualDry in MINERGIE buildings?
If the laundry room or drying room are also to be connected to the comfort ventilation system, the two systems (comfort ventilation and DualDry) will complement each other when drying wet laundry. This means that increased air humidity in the room is reduced (dehumidified) both by the comfort ventilation system and by our dryer. There may be a problem if the target room humidity of the comfort ventilation system is set higher than that of the dryer. This would mean that the comfort ventilation system becomes permanently moist and our dryer would be permanently dehumidified (especially with our moisture control programme). This seems highly unlikely to me, since a laundry room generally calls for a dry climate and the recommended target room humidities of the comfort ventilation system are somewhat lower than ours – see below).
Can water softener be dosed in the OptiDos washing machine? How would this work?
It cannot be dosed.
How do I prevent the formation of mould?
Mould is caused by excess humidity in the room. Whenever laundry is hung up, the room air laundry drying function should be started to remove the humidity from the room. Alternatively, the moisture control programme can also be selected.
May I ventilate the drying room before and after drying?
As soon as the drying process is complete and the DualDry has been switched off, we recommend ventilating the room for 5-10 minutes.
How does the hot air humid programme work?
A heating element behind the hot air diffuser plate heats up the air inside the cooking chamber, which is circulated evenly. Any moisture escaping from the food is kept to a minimum within the cooking chamber. The food retains its moisture. The feature is suitable for gratins, casseroles, bread and yeast pastries on two levels.
How do I need to clean the DualDry?
The DualDry is cleaned like an Adora heat pump dryer. This means that the fluff filter should be regularly cleaned and the air inlet flap wiped with a damp cloth. The front insertion can be rinsed under running water.
Why is it so important to clean the dryer's fluff filters on a regular basis?
Blocked fluff filters and filter pads weaken the airflow. This means the laundry takes more time and energy to dry. This is why the fluff filters and filter pads should be cleaned regularly as stated in the operating manual.
What are the benefits of the stored recipes?
Inspiration and ideas for baking and steaming are provided in the nine recipe books «With a passion for detail». We have developed a wide variety of recipes that are designed to suit the appliances in the Excellence Line. The stored recipes are called up automatically on the display and the specified settings are performed in the right order to save time and effort while cooking. Cooking with these recipes automatically prompts you to use operating modes you aren’t familiar with, helping you to get to know the appliance better.
What are the benefits of microwave cooking?
Microwave ovens have many advantages, and even highly popular with demanding professional chefs. Tender vegetables, fish and meat can be cooked using only a small amount of water and without fat or salt. The result: healthy, low calorie meals whose vitamins are perfectly preserved. The food retains its natural colour and aspect as well as its nutrients and taste. You can quickly and gently defrost frozen food and prepare an entire meal in virtually no time at all.
Can microwave ovens be fitted into cabinets?
Microwave ovens can be fitted into a tall or wall cabinet. This means they don't take up space on the worktop and their design fits your other V-ZUG appliances.
Are microwaves dangerous?
No, cooking food in a microwave is completely safe. A study conducted by the Swiss Federal Office of Public Health (FOPH) concluded that there is no reason whatsoever to advise against the use of this cooking method.
What kind of power connection do I need?
A normal 230 volt socket (T13 / 10 A secured).
How must the DualDry be positioned?
The positioning is shown in the installation instructions.
Does the screen need to be pulled out on a built-in range hood for OptiLink to work?
The screen must always be pulled out to ensure the range hood can work at its best.
Can I adjust the reaction times for the hob and range hood in OptiLink operating mode?
Three levels are available in OptiLink mode that vary in terms of their reaction times and the maximum possible power level. Level 1: Silent mode – reaction time 60 seconds and maximum power level 2 Level 2: Standard mode – reaction time 45 seconds and maximum power level 3 Level 3: Intensive mode – reaction time 20 seconds and maximum power level Intensive You can easily select whichever operating mode you want. When the appliance is switched off, press the "Light" and "Automatic run-on" buttons at the same time. The operating mode that is currently selected will be shown on the power level display. You can change the operating mode by pressing the power button. The selected setting will be saved 5 seconds after the last input.
Can you clean the metal grease filters in the dishwasher?
All metal grease filters should be cleaned at least once every two months (more frequently in the event of intensive use, and at the latest when the noise increases). Range hoods with saturation indicators on the display remind you to clean them regularly. You can soak the metal grease filter by hand and clean it with gentle detergent. It can, of course, also be cleaned in the dishwasher – simply choose an intensive programme. If you choose to wash the filter in the dishwasher, do not place any other crockery in the dishwasher.What is the metal grease filter saturation indicator?
Some range hoods are equipped with a warning light that shows you when the metal grease filter needs to be cleaned. The operating hours counter can be used to roughly estimate whether the metal grease filter is full or not.How often does the activated charcoal filter need to be replaced?
The activated charcoal filters can be easily removed and regenerated, depending on the model. The most efficient long-life plus activated charcoal filter, for example, can be regenerated in the oven every three to six months. The long-life activated charcoal filter can be cleaned in the dishwasher and then dried in the oven. Conventional activated charcoal filters need to be replaced every six months or so.Is it still necessary to soak encrusted gratin dishes and fondue pans in water over night?
The fondue/raclette programme provides a remedy for this. Caquelons and raclette pans become perfectly clean without soaking. The programme is also suitable as a "super intensive programme" thanks to the active softening phase. Pre-rinsing burnt gratin dishes is a thing of the past thanks to this world first from V-ZUG.
My dishwasher has an unpleasant odour – what can I do?
To remove unpleasant odours, you can take the following steps. Remove the filter and clean it thoroughly. Select a more powerful programme, such as the Intensive programme. Refill the regenerating salt. Run the Pre-rinsing programme from time to time. Buy a commercially available dishwasher cleaner and add this using the Intensive programme.
What kind of regeneration salt do I need to use for the dishwasher?
You can use either fine or coarse-grained regular regeneration salt.
Is there a programme that automatically detects the degree of soiling?
Yes, our ingenious automatic wash programme continuously measures how dirty the dishes are and adapts the washing process accordingly. This ensures the appliance only uses the amount of time and resources required to get the dishes perfectly clean.
How has the use of water in our dishwashers developed over time?
20 years ago, our dishwashers would still use 38 litres of water. Now, our SL line dishwashers start from as little as 5 litres of water in the Automatic programme.
How has the use of energy in our dishwashers developed over time?
In the standard programme, our heat pump device uses a record low of 0.38 kWh of energy. 20 years ago, this figure would have been four times as great, with dishwashers using 2 kWh of energy.
this is a FAQ question
thsi is the related FAQ answerDo I need a V-ZUG-Home login to use the app?
Yes, you need a V-ZUG-Home login, or you can use your social login (Google or Apple) to use the app.
Can I control my household appliance outside the household network?
No, for security reasons, the smartphone or tablet must be on the same home network as the V-ZUG appliance. However, you will still receive notifications even when your device is not connected to the home network.
Which devices (smartphones and tablets) are compatible with the V-ZUG app?
The app runs on Android devices from version 10.0 and iOS devices (Apple) from version 13.0.
How do I connect the appliance to the home network?
To connect your appliance wirelessly via WLAN, follow these steps:
Activate V-ZUG-Home in the user settings of your household appliance
Download the V-ZUG app on your smartphone or tablet
Use the app to connect the appliance to your home network.
For detailed instructions on connecting your appliance to the V-ZUG app, go to: Connect and enhance your experience with the V-ZUG app
How do I activate V-ZUG-Home?
Access the user settings of the household appliance and select the V-ZUG-Home function. Depending on the appliance, the V-ZUG-Home modus can be found in the settings or consult the V-ZUG-Home manual for appliance specific variations.
What is V-ZUG-Home?
Activating the V-ZUG-Home mode is required to connect to the V-ZUG app.
Depending on the appliance, the V-ZUG-Home modus can be found in the settings or consult the V-ZUG-Home manual for appliance specific variations.
To benefit from the advantages of V-ZUG-Home, please download and install the V-ZUG app from the Google Play or the App Store on your smartphone or tablet.
How do I find out if I have an appliance with V-ZUG-Home?
You will find the V-ZUG-Home configuration in the user settings of each V-ZUG appliance. From there, you can set the V-ZUG-Home mode, read information and restore the factory settings for V-ZUG-Home.
You can also verify online if your appliance is compatible with the V-ZUG app: Connect Your V-ZUG Appliances with Ease using the V-ZUG App (vzug.com)
Can V-ZUG-Home appliances be integrated into a smart home system?
Yes, V-ZUG-Home appliances can be integrated into smart home systems. Integration into the DigitalSTROM smart home system is currently possible. For more information, please visit www.digitalstrom.com.
Which functions can I use remotely with the V-ZUG app?
The following functions can be controlled remotely via the V-ZUG app:
Stop the current program
Send recipes and programs to your oven or steamer
Adjust certain user settings on your household appliance
How do I find the IP address of my V-ZUG household appliance?
Select the following menu items on your household appliance:
Settings
Configure V-ZUG Home
Display information
IP address
How do I install the V-ZUG app?
Download the app from the Apple App Store (Link) for iOS or Google Play Store (Link) for Android devices and install it on your smartphone or tablet
Follow the instruction of the onboarding in the app
Create or login with your V-ZUG-Home account or use your social logins
Which household appliances are compatible with V-ZUG-Home?
The range of V-ZUG-Home appliances is continually expanding. You can find the current category overview on the following page: Connect and enhance your experience with the V-ZUG app
Is an internet connection required for the use of the app?
Yes, an internet connection is required for full utilisation of V-ZUG-Home and the V-ZUG app.
Where can I configure the user settings of the household appliance in the app?
To configure the user settings, select the desired appliance in the app, then click on Settings. A new window will open, displaying the user settings.
How can I display the V-ZUG appliance on a smartphone or tablet?
To display your V-ZUG appliance, activate V-ZUG-Home in the user settings of your household appliance. Next, download the V-ZUG app on your smartphone or tablet, register or login with your V-ZUG-Home account or social login and connect your appliance in the app.
Can I receive notifications outside of my in-house network?
Yes, you will receive notifications everywhere, either via a wireless network (WLAN) or mobile Internet.
Why can my household appliance not be connected to the home network via WLAN?
Please ensure the following conditions are met:
Ensure the router is switched on and that the smartphone/tablet can access the home network. Check if the WLAN symbol is visible on the smartphone/tablet.
Is V-ZUG-Home activated on the household appliance?
Has the V-ZUG app been downloaded?
Can the app detect the household appliance?
Is the smartphone/tablet connected to the WLAN (home network)?
Is Bluetooth activated on the smartphone/tablet?
Is 'Location' enabled?
Has the PIN been entered correctly (6 digits)?
Is the correct WLAN displayed? If not, the device may have poor WiFi reception.
Has the WLAN password been entered correctly?
Do I have to stay connected to the 2.4 GHz WLAN with my smartphone after setup to use the V-ZUG app?
No, after successful setup you can use both frequencies. The appliance remains connected to the 2.4 GHz WLAN. However, make sure that the 2.4 GHz and 5 GHz WLAN are in the same local network, otherwise only remote access is possible. This is the case if both WLAN networks are running on the same router.
What are V-Upgrades for? (CH only)
V-Upgrades allow you to transfer additional functions so that you can expand and personalise the functionality of your appliance. Find out more about V-Upgrade.
Why is a 2.4 GHz WLAN needed for connecting the appliance with the V-ZUG app?
The 2.4 GHz WLAN penetrates walls and floors better than the 5 GHz WLAN can. V-ZUG therefore uses 2.4 GHz WLAN to ensure an optimum connection to your appliances.
In which countries is the V-ZUG app available?
Austria
Australia
Belgium
Denmark
France
Hong Kong
Italy
Luxembourg
Netherlands
Spain
Singapore
Switzerland
United Kingdom
China (separate app stores + Apple) - currently only a light version on the market (as of 06/22)
Why am I not able to use all the functions of the appliance via the V-ZUG app?
There may be various reasons for this:
For security reasons, specific functionality may only be used on the appliance.
The functionality has not yet been implemented and will be added in a future version.
For other technical reasons that make it more user friendly to keep the functionality on the appliance.
Why am I not able to start the appliance remotely with the V-ZUG app?
It is currently not possible to start the appliance remotely for security reasons. You must always confirm your selected programmes and recipes on the appliances in order to start them. We are developing ways in which to enable this functionality in the future.
Which appliances can I connect to the V-ZUG app?
Many appliances built from 2015 onwards can be connected to the V-ZUG app. However, you can enter your serial number and add your appliance offline in order to register your warranty or view the manual.
The V-ZUG-Home symbol on my appliance is always lit. What does this mean?
V-ZUG-Home mode is active, and the appliance is connected to the WLAN.
The V-ZUG-Home symbol on my appliance is never lit. What does this mean?
V-ZUG-Home mode is deactivated.
I have no remote access connection via the V-ZUG app. What can I do?
Check whether there is an active Internet connection and whether the appliance is accessible in the home network.
Remove the appliance from your V-ZUG-Home account and try to reconnect it. If this fails, there is no connection to the server. Try again later.
Problems may occur in certain networks, for example if a firewall prevents the connection or if the network is weak.
Why does the V-ZUG app remote access not work equally well with all appliances?
Remote access has been extensively tested and works for all devices that are equipped with it. If problems occur, check whether it is possible to update the appliances software. Local conditions can also make the connection more difficult, such as the location of the appliance.
