You receive a two-year warranty plus an eight-year commercial extended warranty on every new V-ZUG product starting from the date of purchase.
What is covered?
The warranty covers material and manufacturing defects within normal household usage. During the warranty period, any such defects will be remedied without charge. It includes the costs of labour and travel as well as replacement materials. V-ZUG, at its sole discretion, may elect to either repair or replace the product with an equivalent product or, in exceptional circumstances, provide a partial refund of the purchase price. Any other claims are excluded.
Where is the warranty valid?
The warranty is only valid in the country where the V-ZUG product was purchased and provided that either V-ZUG itself or an authorised service provider of V-ZUG offers services in the country concerned. If the V-ZUG product is shipped to other countries, the technical conditions (e.g. mains voltage, frequency) or the climatic and environmental conditions of the country concerned may cause problems. We, therefore, reserve the right to refuse the warranty for V-ZUG product that is not approved by the country concerned.
What is not covered?
The warranty does not cover damage occurring from/caused by transportation, handling, storing or installing the V-ZUG product contrary to the specifications/requirements, improper use, misuse, neglect, inadequate care (e.g. scratches on aesthetic parts such as door glass, hob glass and enamelled parts), external factors, consequential and indirect damage resulting from the malfunctioning of the V-ZUG product, force majeure and causes beyond the control of V-ZUG.
Any work carried out by a service provider not authorised by V-ZUG, and using parts other than the original V-ZUG parts would void V-ZUG’s obligations under the warranty.
In addition, the following will not be replaced during the extended warranty period:
wear parts such as light bulbs, filters, door seals, fuses etc.;
aesthetic parts such as door glass, hob glass, enamelled parts etc., which have decolourised due to usage; and
accessories such as baking trays, wire shelves, food probes etc.
The contractual or legal claims against the product seller are not affected by this warranty. The non-use or sparing use of the V-ZUG product does not justify a claim for a further warranty extension.
Valid from 01/01/2023