FAQ Dishwasher


Is there a programme that automatically detects the degree of soiling?

Yes, our ingenious automatic wash programme continuously measures how dirty the dishes are and adapts the washing process accordingly. This ensures the appliance only uses the amount of time and resources required to get the dishes perfectly clean.

Can you install an extra-high dishwasher under any circumstances?

Theoretically yes. Please discuss this option with your specialist dealer.

What is the best way of stowing large or unwieldy cutlery?

If you often clean ladles, wooden spoons, whisks or long meat knives in the dishwasher, we recommend using our Vario cutlery basket insert. The Vario cutlery basket insert is already included as standard in our SL models, but can also be bought as an optional accessory for our models in the N and S lines. The Vario cutlery basket insert can also be retrofitted to older appliances.

I would like to use dishwasher tabs. Is there anything in particular that I need to consider?

All-in-1 tabs consist of pressed amounts of powder/rinse agent and salt. Because the substances are pressed, they cannot dissolve quickly enough to achieve their full cleaning effect when used in fast programmes. The amounts of rinse aid and salt are also not enough to achieve the best possible cleaning result. This is why it is essential to add additional salt and rinse aid to the dishwasher! V-ZUG's dishwashers are equipped with the All in 1 function, which can be used with tabs of any kind. You can activate this function for any V-ZUG dishwasher via the user settings. With this function, the dishwasher automatically extends the programme duration by a maximum of 10 minutes for very short programmes, and extends the final drying time by a maximum of 15 minutes. This enables the tabs to dissolve and achieve their full cleaning effect. The All in 1 function also automatically adjusts the use of salt and rinse aid, reducing it by 50 %, and guarantees excellent cleaning and drying results every time! 

How can I make sure that vases and decanters are placed safely?

Thanks to the four included Easy pin extenders, large dishes such as vases, decanters, tall beer glasses or baby bottles are just as safe in the upper rack as in the lower rack.

How has the use of water in our dishwashers developed over time?

20 years ago, our dishwashers would still use 38 litres of water. Now, our SL line dishwashers start from as little as 5 litres of water in the Automatic programme.

How has the use of energy in our dishwashers developed over time?

In the standard programme, our heat pump device uses a record low of 0.55 kWh of energy. 20 years ago, this figure would have been four times as great, with dishwashers using 2 kWh of energy.

What is the capacity of a dishwasher?

Dishwasher capacity is given in the form of place settings, which constitute a standardised value. A place setting comprises a certain number of plates, glasses, cups, cutlery, bowls and other items. Our dishwashers are able to accommodate between 12 and 14 place settings depending on the model.

I want to make use of times with low electricity rates. Can I set the dishwasher to run during the night?

The delayed start function makes it easy to take advantage of low night electricity rates. What's more, the appliance remembers the time it was set to on the previous occasion, and with a mere 42dB(A), our dishwashers know how to keep their noise down. You won't hear a thing.

What is the difference between integrated and fully integrated dishwashers?

With integrated dishwashers, the operating panel is visible. This is particularly useful for ChromeClass/AluClass models, as they also function as design elements. In contrast, design-integrated models feature a mirrored operating panel that fits perfectly with the FutureLine design. A wood panel the colour of your kitchen is fixed below the operating panel. With fully integrated dishwashers, the operating panel is concealed. Only when you open the appliance, you'll find it integrated in the door's upper edge.

What are the different installation options for dishwashers?

Dishwashers with a customisable design have an operating panel in the same colour as the design elements.  With integrated dishwashers, the operating panel is visible and the lower part of the appliance adopts the colour of your kitchen. Fully integrated dishwashers feature an entire front in your kitchen's colour.

I don’t always have enough dirty dishes to load the dishwasher completely. What would you recommend?

Part load – the programme adapts to smaller loads. Far less water is consumed, with a saving of between 1 and 6 litres. The programme runtime is reduced by up to 30 minutes.

Is it still necessary to soak encrusted gratin dishes and fondue pans in water over night?

With integrated dishwashers, the operating panel is visible and the lower part of the appliance adopts the colour of your kitchen. Fully integrated dishwashers feature an entire front in your kitchen's colour.

How long does the shortest wash programme last?

If you're in a hurry, for example during a party, the Adora SL's sprint programme will clean your dishes in just 19 minutes. And when we say clean, we mean spick and span.

I don't always have enough dirty dishes to load the dishwasher completely. What would you recommend?

The «Upper rack» only’ function makes a ZUG dishwasher even more flexible and will save 2.6 litres of water, depending on the wash programme.

Is it still necessary to soak encrusted gratin dishes and fondue pans in water over night?

When washing items by hand, around 40 litres of water must be heated up. With V-ZUG's best appliances, this figure is reduced by almost 90 %, with the Adora SL requiring just 5 litres of water.

Would you recommend installing a dishwasher in an elevated position?

If there is sufficient space in a tall cabinet, an elevated position can be very useful as there is no need to bend down in order to load and empty the dishwasher. Just remember that the maximum length of the armoured hose is three metres.

When is it worthwhile installing an extra-high dishwasher?

An extra-high model offers space for plates with a diameter of 33cm. This means that an extra-high dishwasher makes sense if you want to use it for large plates, tall wine glasses or baking trays.

How much water does a dishwasher consume compared to doing the dishes by hand?

A dishwasher is such a valuable domestic helper that you can hardly imagine life without it. In recent years, dishwasher's water and energy consumption has been significantly reduced. This means that having an appliance clean the dishes is no longer just a time saver. Today, it is also much more economical and better for the environment than doing the dishes by hand. To clean the amount of dishes a ZUG Adora tackles in a single wash cycle, you would consume up to 40 litres of water, while the Adora manages with just 12.

How exactly does the automatic programme work?

The automatic programme is capable of detecting what your dirty dishes need, thereby reducing the consumption of water, electricity and dishwater salt by up to 30%. The programme also works out how long the washing cycle needs to last. This could be anywhere between 50 and 85 minutes.

What exactly is a water hardness controller?

The water hardness controller ensures that the water always has the ideal hardness. This makes the detergent more effective and ensures that the dishes and glasses are treated gently.

How does the impulse-controlled rinse agent sensor work?

The impulse-controlled rinse agent sensor ensures that only the minimum amount of rinse agent is used, depending on water hardness and load.

Why do dishwashers need a hygiene programme?

The hygiene programme is designed for particularly sensitive items such as cutting boards and baby bottles.

How much energy does the energy saver button actually save?

The energy saver programme reduces the washing temperature by 5°C, which results in an energy saving of 10%.

What are the advantages of a cutlery drawer?

Because the cutlery drawer is located at the top of the dishwasher, loading cutlery is ergonomic and puts less strain on your back. The cutlery drawer is designed so that the cutlery does not come into contact with each other, enabling optimal cleaning and protecting your expensive cutlery. Espresso cups can be placed in the central part of the cutlery drawer. Thanks to the cutlery drawer, the cutlery basket in the lower basket is no longer required, leaving more space for plates and other items.

Can long-stemmed glasses still be placed in the upper basket if the cutlery drawer is used?

Yes, the cutlery drawer is designed so that the right-hand external wing can be retracted sideways, meaning that long-stemmed glasses can still be placed in the upper basket below.

What is the difference between the Party programme and the Sprint programme?

The Sprint programme lasts 20 minutes and is suitable for quickly cleaning lightly soiled pre-dinner glasses. The Party programme lasts 11 minutes and is perfect for when an exceptionally large number of dishes need to be washed quickly ready to be used again – for example, a party with many guests. When using the party programme, the dishwasher starts with a 20-minute heating phase, after which the dishwasher can be fully loaded up to five times in a row.

Do I still need to add salt to the dishwasher if I am using all-in-1 tabs?

Yes, absolutely! The salt is needed to regenerate the dishwasher's integrated softening unit. The softening unit descales the water that flows through the dishwasher. If the water is not descaled, limescale builds up on the integrated components in the dishwasher. The all-in-1 tabs only soften the water which enters the dishwasher when a programme is selected. This is only partly effective, as each tab contains only a limited amount of salt.

Do I still need to add a rinse aid to the dishwasher if I am using all-in-1 tabs?

Yes, absolutely. For optimum cleaning and drying results, we always recommend adding rinse aid to the dishwasher. The amount of rinse aid in the tabs is not sufficient to achieve optimum drying results.

My dishwasher has an unpleasant odour – what can I do?

To remove unpleasant odours, you can take the following steps. Remove the filter and clean it thoroughly. Select a more powerful programme, such as the Intensive programme. Refill the regenerating salt. Run the Pre-rinsing programme from time to time. Buy a commercially available dishwasher cleaner and add this using the Intensive programme. 

Can I also connect the dishwasher to a hot water supply?

You can set up our dishwashers for use with hot water. To do this, you will need to select the hot water function in the user settings. The dishwasher will now work in an operating mode adapted for use with hot water. 

What kind of regeneration salt do I need to use for the dishwasher?

You can use either fine or coarse-grained regular regeneration salt.

What should I do if an error message such as A1 appears on the display?

Please first check the operating instructions to see if the solution is given there. If not, please call our free service number on 0800 850 850.

Can I also put wine glasses in the lower basket?

Yes, you can use the lower basket glass compartment to put wine glasses in the lower basket. The glass compartment can easily be placed in the lower basket and can hold several wine glasses, drinking glasses and cups. You can order the glass compartment as an accessory set from our online shop.

Can I put all dishes in the dishwasher?

We recommend the following:
Not all dishes are suitable for cleaning in a dishwasher.
- Wash items made of wood or plastic that are sensitive to alkalis or heat by hand. 
- Earthenware tends to crack and splinter.
- Glass and porcelain prints are only resistant to a limited extent and may dissolve over time.
- Glass can become cloudy depending on the type and the detergent used. Check with your glass supplier whether the glass is dishwasher-safe.
- Tension may develop in polished and thick-walled crystal glasses and bowls, which may lead to breakages.
- Do not wash dishes with stickers. Dissolved stickers can block the filter system.
- Objects made of silver, copper and tin tend to stain brown or black.
- Aluminium tends to form stains. Wash aluminium separately or by hand.

My dishes are still not clean when they come out of the dishwasher – what can I do?

There are a number of reasons for unsatisfactory cleaning results. The most common are listed below:
- Too many dishes are packed too closely together in the dishwasher, preventing the water jets from the spray nozzles from reaching every part of the dishes and resulting in spray shadows. Spray shadows are surfaces on dishes that have been missed by the water jet and are therefore not cleaned. 
- The dishwasher's spray arms are blocked, meaning that the water spray pressure is too low for proper cleaning. In this case, you can simply remove the spray arms (see the operating instructions) and clean the nozzles under the tap. 
- Select the RinsePlus user setting on the dishwasher. RinsePlus increases the amount of water and extends the programme duration.

My dishes are still damp when they come out of the dishwasher – what can I do?

-You need to increase the amount of rinse aid in the user settings (ex-works level 4). This will increase the level of rinse agent used in the rinsing process, thereby improving the dryness. 
-Select the DryPlus user setting on the dishwasher. DryPlus increases the temperature during final rinsing and extends the programme duration.


Is there a very quiet programme?

Specifically designed with night-time usage in mind, the Silent programme emits no noise at all. During the night, the programme can last longer, but needs to be as quiet as possible – which is exactly what the Silent programme offers.

Do dishwashers also have sprint programmes?

Extremely fast programmes are offered at each convenience level. These programmes last between 11 and 30 minutes depending on the convenience level.

What do I need to consider when using a sprint programme?

Sprint programmes are suitable for lightly soiled pre-dinner or coffee dishes. Sprint programmes are not suitable for normally or heavily soiled plates/pans and other items. If you use tabs, we recommend that you select the All in 1 function in the user settings. The All in 1 function extends very fast programmes, meaning that the tabs are able to dissolve and achieve their full cleaning effect. 

Does the dishwasher have load detection?

The dishwasher uses sophisticated technology to measure the amount of water which is drained from the dishwasher before flowing back into the water cycle via the drum floor. If little water flows back, the dishwasher recognises that it has a full load. The opposite happens when the dishwasher only has a light load. In this case, a large amount of water flows back into the system and the amount of water is adjusted automatically. This enables the dishwasher to save up to 1.5 litres of water for each main programme selected.