V‑ZUG know-how: FAQ

The appliance automatically detects when descaling is necessary. If the refresh or hygiene programmes are used every 2 days, the following descaling intervals will be necessary: Descaling interval depending on water hardness: ▪ Hard: approx. every 3 months ▪ Medium: approx. every 4 months ▪ Soft: approx. every 7 months

The range of V-ZUG-Home appliances is continually expanding. You can find the current category overview on the following page: Connect and enhance your experience with the V-ZUG app

To configure the user settings, select the desired appliance in the app, then click on Settings. A new window will open, displaying the user settings.

The additional hygiene programme eliminates germs using an elevated temperature (above 60 °C) over a longer exposure time. Independent laboratory trials have confirmed a reduction in germs of up to 99.99 %.

64 dB(A) in room air operation according to test regulation.

Yes, wet clothes can easily be dried again in next to no time using the additional drying programme.

Virtually all of them – but we advise against using the RefreshButler on water-sensitive fabrics such as fur or leather.

We recommend filling the fresh water tank at the start of each programme and emptying both tanks at the end of each programme.The appliance automatically detects and notifies you when the condensation tank is full or the fresh water tank is empty.

V-ZUG offers the appliance hygiene function in AdoraWash Vx000 washing machines. It appears at regular intervals on the appliance. The programme cleans the drum interior (while it is empty) at the maximum temperature, eliminating any bacteria that might lead to unpleasant odours.

Primarily for white laundry. Because only washing powder contains bleach and can therefore better remove stains from fruit, coffee, tea, etc.

No. Both detergent dispensers are supplied with the washing machine and can be immediately filled with the desired liquid agents or softeners.

There can be various reasons for this. The flashing frequency and type provide information about this:

• Slow flashing when the screen is switched on (1s on, 1s off): V-ZUG Home mode is active, but there is no connection to the WLAN. If the appliance has already been claimed and does not reconnect, follow the instructions for "I cannot connect to my appliance."

• Irregular, short flashes: Data is being transferred to the appliance. This is normal and only indicates activity.

• Rapid flashing when the screen is switched on (1/4s on, 1/4s off): Ready for Bluetooth connection, is only active during claiming.

No. If the appliance door reaches its stopping point or encounters resistance, movement is stopped. The appliance door is uncoupled from the drive at a certain angle and can be moved freely. If an appliance door with AutoDoor is stopped manually, you must press the button again or close the appliance door manually to reset it.

All-in-1 tabs consist of pressed amounts of powder/rinse agent and salt. Because the substances are pressed, they cannot dissolve quickly enough to achieve their full cleaning effect when used in fast programmes. The amounts of rinse aid and salt are also not enough to achieve the best possible cleaning result. This is why it is essential to add additional salt and rinse aid to the dishwasher! V-ZUG's dishwashers are equipped with the All in 1 function, which can be used with tabs of any kind. You can activate this function for any V-ZUG dishwasher via the user settings. With this function, the dishwasher automatically extends the programme duration by a maximum of 10 minutes for very short programmes, and extends the final drying time by a maximum of 15 minutes. This enables the tabs to dissolve and achieve their full cleaning effect. The All in 1 function also automatically adjusts the use of salt and rinse aid, reducing it by 50 %, and guarantees excellent cleaning and drying results every time!

The delayed start function makes it easy to take advantage of low night electricity rates. What's more, the appliance remembers the time it was set to on the previous occasion, and with a mere 42dB(A), our dishwashers know how to keep their noise down. You won't hear a thing.

The cooking chamber is heated by steam and hot air. The food is reheated gently without drying it out. This feature is suitable for reheating cooked food or for cooking convenience products and ready meals. Regeneration can be carried out simultaneously on several levels with no flavour transfer.

V-ZUG OptiDos supports the detergent selection with an intuitive, unique selection aid. It uses a symbol to show which detergent from the OptiDos dispenser suits the selected programme best.

You use this to loosen up delicate textiles. (Remove them immediately after the programme has completed.)

You can set up our dishwashers for use with hot water. To do this, you will need to select the hot water function in the user settings. The dishwasher will now work in an operating mode adapted for use with hot water.

After steaming, there will be both condense water in the cooking space and residual water in the internal water system. Once the cooking space has cooled to hand warm, use a soft cloth or sponge to remove condense water and any food particles. Wipe dry with a soft cloth. When the message, "Do not remove the water tank" disappears, the internal water system has emptied and the water tank may be removed, emptied and dried before reinserting. This should be done after a cooking session with steam. For dried-on soiling, the Steam cleaning or Intensive cleaning programmes make cleaning easier.

The anti-mite programme eradicates mites and allergens – importantly, that includes house dust mite excretions, which are linked to respiratory problems. These unwelcome house guests are incredibly resilient, but they are completely wiped out by the anti-mite programme found in AdoraWash and Unimatic product lines. The results are so good that even technical institutes are sharing them.

The optional fully extending runner allows you to remove up to three baking trays safely and conveniently from the baking chamber. This is particularly practical when basting a piece of meat or for removing biscuits or a flan from the baking tray.

The V-ZUG Special Care Drum has 14,000 holes to protect delicate fabrics and prevent wear and tear from friction during the washing process.

The steam anti-crease additional programme can be selected with a large number of washing programmes. The integrated heating function gently treats shirts, blouses, skirts and other items with steam generated at the end of the wash cycle.  This makes ironing faster and more convenient – and sometimes even removes the need for it altogether.

To avoid wasting water and electricity, the ingenious V-ZUG sensor system ensures that consumption precisely corresponds to the actual amount and type of laundry. This means that, with the economical V-ZUG washing machines, you can easily wash a smaller amount of laundry without wasting precious resources.

Use a magnet to test whether your pans can be used with an induction hob. If the magnet sticks to the base of your pan, you're ready to go, otherwise, the pan will not work with an induction hob.

The software update improves coil performance, providing faster heating, especially with small pots (Ø 110–150 mm). Operation is now more intuitive, and existing FullFlex appliances can be easily upgraded via the V-ZUG app. The PowerPlus function is now shown directly on the slider next to power level 9, making it quicker and easier to access the highest power.

The new knobs are made of high-quality anodized aluminum and come in Black, Platinum, and Pearl. They are durable, offer a premium look, include a prepared interface for easy connection, and can also be retrofitted later.

By continuously monitoring water turbidity, the ZUG Adora can detect when your laundry has been sufficiently rinsed. This has two advantages: your clothes are perfectly rinsed and water consumption is reduced by 30%.

Your convenience is important to us. Thanks to the articulated design, you can position the operating panel according to your personal preference.

Minimise your energy consumption and costs by defrosting your refrigerator regularly, positioning it in a cool place, not on the balcony, letting warm food cool down before placing it in the fridge and tightly covering liquids such as sauces.

At present, we do not plan to introduce new V-Upgrades for any of our appliances. Our focus is on delivering the best possible overall experience for our customers through reliable products, excellent service, and continued digital improvements.

Not quite. The Down thick, Down thin, Bed linen, Outdoor programmes used very rarely by users have not been adopted. Making a clearer distinction between the V2000 and the V4000.

The appliance door can always be opened by hand or by using a wooden spoon. The best way to do this is to hold the corners of the glass front and open the door by hand.

All appliances are guaranteed to have low external door temperatures. In the case of normal ovens and steamers, a triple-layer glass door ensures safe operation while cooking. Pyrolytic self-cleaning ovens actually have a four-layer glass door concept. Thanks to the innovative door concept in the Advanced and Excellence Line, the door is ventilated with air from the room, thereby keeping the temperature of the outer door lower than it is for the standard models. What’s more, active appliance door ventilation also enables lower outer door temperatures for pyrolytic self-cleaning appliances.

Ideally so that the dry air flow of the DualDry flows directly on the laundry. However, the laundry also dries if the positioning is less ideal. The customer is free to install the hangar as they like. In an apartment building, the washing line is usually at a height of 180 - 190 cm. The washing line should not be lower than the air release flap.

The CombairSteamer fits best in an existing niche (762 mm) for a standard oven or cooker. These appliances combine a complete oven and steaming functions. CombairSteamers offer all the steaming programmes of a steam cooker and the classic functions of an oven – such as hot air, top/bottom heat and grill. If expanding the niche is possible, we recommend the classic combination of a 45 oven and a 45 CombiSteamer, allowing you to benefit from the flexibility of having two cooking spaces.

The maximum feed height of the discharge height is 1.2 m.

The moisture control programme automatically starts the room air laundry drying over 7 days if the appliance detects an increase in humidity. The target humidity in the room can be set between 50% and 60%.

Yes, the moisture control programme runs for 7 days and automatically starts drying the room air if the appliance detects an increase in humidity. However, the DualDry is not designed for permanent operation or the dehumidification of very humid rooms.

To display your V-ZUG appliance, activate V-ZUG-Home in the user settings of your household appliance. Next, download the V-ZUG app on your smartphone or tablet, register or login with your V-ZUG-Home account or social login and connect your appliance in the app.

The water hardness controller ensures that the water always has the ideal hardness. This makes the detergent more effective and ensures that the dishes and glasses are treated gently.

No, the air flow cannot be changed. However, as the air circulation has only a limited impact on the drying, factors such as the size of the room, volume of laundry or how the laundry was hung up are more decisive.

It is currently not possible to start the appliance remotely for security reasons. You must always confirm your selected programmes and recipes on the appliances in order to start them. We are developing ways in which to enable this functionality in the future.

V-ZUG-Home mode is active, and the appliance is connected to the WLAN.

• Check whether there is an active Internet connection and whether the appliance is accessible in the home network.

• Remove the appliance from your V-ZUG-Home account and try to reconnect it. If this fails, there is no connection to the server. Try again later.

• Problems may occur in certain networks, for example if a firewall prevents the connection or if the network is weak.