V-ZUG Singapore takes pride in ensuring that you get the best after sales service once you have purchased our appliances. With our premium concierge service, you will be able to focus on what matters most and receive the much needed assurance and support for our appliances. 

When you purchase an appliance from our flagship boutique ZUGORAMA, or any of our authorised kitchen partners, you will receive a comprehensive guide on how you can benefit from our in-house gourmet recipes, cooking tips, maintenance and new developments in our appliances. You will also benefit from the private events and perks that are specially reserved for our privileged customers. 

All appliances purchased from V-ZUG Singapore or our authorised kitchen partners guarantees a 2-year warranty. In the unlikely event that your appliance malfunctions and requires special attention, we wish to inform you that:

1. Your appliance will need to be registered with V-ZUG AG in order to be valid. V-ZUG Singapore is a direct subsidiary of V-ZUG AG, Switzerland. According to our company policy, appliance warranty does not apply for purchases made through a parallel importer.
2. V-ZUG appliances which are purchased from parallel importers are not certified by “Enterprise Singapore.” These units are deemed as unsuitable for Singapore climate and do not meet the approval regulations set out by the Singapore Government. Using these un-regulated appliances may pose safety concerns and risks. 

Below is our list of appointed kitchen partners (authorised distributors): 

• APT Atelier - 261 Waterloo St, #02-30, Singapore 180261
• Arclinea Singapore - Unique Kitchen Fusion 163 Penang Rd, #01-02 Winsland House II, Singapore 238463
• Artisan Furnishing Pte Ltd - 71 Kim Yam Rd, Singapore 239369
• Boffi Singapore - 123 Penang Rd, Regency House, #01-13, Singapore 238465
• P5 - 3 Killiney Rd, #01-01/02, 1 Winsland House, 239519
• P5 Studio - 213 Henderson Road, #01-08 Henderson Industrial Park, 159553
• The Madison Group - 36 Armenian Street, #01-02/03, Singapore 179934
• W. Atelier - 201 Henderson Rd, #03-01, Singapore 159545

Should you have any queries on the above, please contact [email protected] or call us at 6926 0878. We will be happy to assist you.