V‑ZUG know-how: FAQ

Yes, you need a V-ZUG-Home login, or you can use your social login (Google or Apple) to use the app.

The app runs on Android devices from version 10.0 and iOS devices (Apple) from version 13.0.

Access the user settings of the household appliance and select the V-ZUG-Home function. Depending on the appliance, the V-ZUG-Home modus can be found in the settings or consult the V-ZUG-Home manual for appliance specific variations.

The programme start can be individually defined via the delayed start. Furthermore, the controls can be automated via the moisture control programme.

64 dB(A) in room air operation according to test regulation.

The hygiene programme is designed for particularly sensitive items such as cutting boards and baby bottles.

Because the cutlery drawer is located at the top of the dishwasher, loading cutlery is ergonomic and puts less strain on your back. The cutlery drawer is designed so that the cutlery does not come into contact with each other, enabling optimal cleaning and protecting your expensive cutlery. Espresso cups can be placed in the central part of the cutlery drawer. Thanks to the cutlery drawer, the cutlery basket in the lower basket is no longer required, leaving more space for plates and other items.

The Sprint programme lasts 20 minutes and is suitable for quickly cleaning lightly soiled pre-dinner glasses. The Party programme lasts 11 minutes and is perfect for when an exceptionally large number of dishes need to be washed quickly ready to be used again – for example, a party with many guests. When using the party programme, the dishwasher starts with a 20-minute heating phase, after which the dishwasher can be fully loaded up to five times in a row.

The range of V-ZUG-Home appliances is continually expanding. You can find the current category overview on the following page: Connect and enhance your experience with the V-ZUG app

To configure the user settings, select the desired appliance in the app, then click on Settings. A new window will open, displaying the user settings.

Specifically designed with night-time usage in mind, the Silent programme emits no noise at all. During the night, the programme can last longer, but needs to be as quiet as possible – which is exactly what the Silent programme offers.

If the laundry is dried in a room, the humidity must be transported out of the room through ventilation in order to prevent humidity damage, such as the formation of mould on walls. By ventilating, a lot of heating energy is lost in winter, which increases heating costs. DualDry removes the humidity from the air. This means that ventilation is required less frequently. Furthermore, the laundry can also be dried in rooms without windows, meaning an extra room is not required.

The 2.4 GHz WLAN penetrates walls and floors better than the 5 GHz WLAN can. V-ZUG therefore uses 2.4 GHz WLAN to ensure an optimum connection to your appliances.

When buying glasses, please check to make sure that they are dishwasher-safe. Also note the information provided by the manufacturer of the glasses or ask the sales personnel. Glasses that are marked as dishwasher-safe can be washed with other crockery in the dishwasher without further thought. Higher temperatures are not a problem for such glasses, as they are manufactured to high standards of quality. As part of the daily use of your glasses, we recommend washing them along with your other crockery and cookware using the automatic programme.

If you often clean ladles, wooden spoons, whisks or long meat knives in the dishwasher, we recommend using our Vario cutlery basket insert. The Vario cutlery basket insert is already included as standard in our SL models, but can also be bought as an optional accessory for our models in the N and S lines. The Vario cutlery basket insert can also be retrofitted to older appliances.

All-in-1 tabs consist of pressed amounts of powder/rinse agent and salt. Because the substances are pressed, they cannot dissolve quickly enough to achieve their full cleaning effect when used in fast programmes. The amounts of rinse aid and salt are also not enough to achieve the best possible cleaning result. This is why it is essential to add additional salt and rinse aid to the dishwasher! V-ZUG's dishwashers are equipped with the All in 1 function, which can be used with tabs of any kind. You can activate this function for any V-ZUG dishwasher via the user settings. With this function, the dishwasher automatically extends the programme duration by a maximum of 10 minutes for very short programmes, and extends the final drying time by a maximum of 15 minutes. This enables the tabs to dissolve and achieve their full cleaning effect. The All in 1 function also automatically adjusts the use of salt and rinse aid, reducing it by 50 %, and guarantees excellent cleaning and drying results every time!

Thanks to the four included Easy pin extenders, large dishes such as vases, decanters, tall beer glasses or baby bottles are just as safe in the upper rack as in the lower rack.

The delayed start function makes it easy to take advantage of low night electricity rates. What's more, the appliance remembers the time it was set to on the previous occasion, and with a mere 42dB(A), our dishwashers know how to keep their noise down. You won't hear a thing.

Remote access has been extensively tested and works for all devices that are equipped with it. If problems occur, check whether it is possible to update the appliances software. Local conditions can also make the connection more difficult, such as the location of the appliance.

The language settings depend on the setting on your smartphone or tablet. Selecting the region during onboarding has no influence on the language.

To change the language in the app, please set the desired language in your mobile phone or tablet settings.

You use this to loosen up delicate textiles. (Remove them immediately after the programme has completed.)

Fluff consists of fine threads produced by friction during the manufacturing, wearing and washing of textiles. This does not mean that the appliance puts an excessive strain on your laundry. Even with laundry dried on a line, fluff can be observed when you shake or iron it. While the laundry is wet, fluff clings to it. In the tumble dryer, the fluff is separated from the textiles and caught by the fluff filter in the door. The amount of fluff depends on the type of laundry, but finding some fluff in the filter after drying is quite normal.

This is primarily an aesthetic question, but also depends on the kind of worktop you have. Flush hobs are mainly installed with stone worktops. However, make sure that the hob can be accessed from underneath the worktop.

The DualDry was implemented in the Adora, as the air throughput was too low for a laundry room in an apartment building. Furthermore, the operating modes cannot run at the same time. If laundry is hanging up in the room and another tenant decides to use the tumble dryer, then this eliminates the possibility of room air laundry drying as the humidity within the room is no longer regulated.

As standard, we recommend entering the dosing volume of the detergent manufacturer for 4–5 kg of laundry, medium soiling and the local water hardness in the machine. In most cases, the recommended dosing volume of the manufacturer can be found in a table on the rear of the packaging.

Both OptiDos dispensers can each be filled with 1.2 l of liquid detergent or softener. OptiDos calculates the optimum dosing volume according to the selected programme and the laundry volume in the drum. No excessive or insufficient dosage ever again!Examples: Slightly soiled laundry, at medium water hardness, manufacturer’s dosing recommendation is 60 ml. This means that you can wash up to 20 times without refilling. Normally soiled laundry, at soft water hardness, manufacturer’s dosing recommendation is 95 ml. Here, up to 12 washes can be done without refilling (the number of washes depends on the dosing recommendation of the detergent, the laundry volume in the drum, water hardness, degree of soiling).

The CombairSteamer fits best in an existing niche (762 mm) for a standard oven or cooker. These appliances combine a complete oven and steaming functions. CombairSteamers offer all the steaming programmes of a steam cooker and the classic functions of an oven – such as hot air, top/bottom heat and grill. If expanding the niche is possible, we recommend the classic combination of a 45 oven and a 45 CombiSteamer, allowing you to benefit from the flexibility of having two cooking chambers.

A heating element behind the hot air diffuser plate heats up the air inside the cooking chamber, which is circulated evenly. Steam is then introduced into the cooking chamber. The use of steam can improve heat transfer to the food. Incidentally, steam over 100 °C is not visible. The programme is particularly suitable for gratins, casseroles, meat, frozen products, chestnuts, puff and yeast pastry, bread and convenience products on 1 or 2 levels.

Certain hobs have a lateral warming zone with temperature monitoring. Induction hobs offer a warming function for the different cooking zones.

You can use the delayed start function to set your electricity provider’s low rate times up to 24 hours in advance and use the machine during these times. The current range of AdoraWash washing machines also features the intelligent OptiTime delayed start function. If you use OptiTime at night, for example, and combine it with low electricity rates, you can make energy savings of up to 63% per wash cycle.

The optional fully extending runner allows you to remove up to three baking trays safely and conveniently from the baking chamber. This is particularly practical when basting a piece of meat or for removing biscuits or a flan from the baking tray.

AdoraWash and Unimatic washing machines need the bare minimum of electricity for the standby function, which helps to reduce household electricity consumption.

WetClean heralds the dawn of a new era in the laundry room. Now you can machine-wash even your particularly delicate favourite clothes. Be it your little black dress, your ball gown or a delicate, frilly blouse, as long as your treasured outfits can be washed with water, just put them in the washing machine. Provided, that is, you have an Adora SLQ. ZUG makes a point of using water intelligently as well as economically. We have developed an innovative technology that harnesses the gentle power of water to wash especially delicate garments. The new Adora SLQ features a separate internal water cycle. A special distribution nozzle smoothly soaks the laundry by spraying water over it, a highly gentle cleaning process that amounts to a textile, wellness programme.

A cooker is always installed underneath the worktop and has switches that allow the hob to be controlled. The oven is usually installed at eye level in a tall unit. This makes operation more convenient and ergonomic.

The CombairSteamer fits best in an existing niche (762 mm) for a standard oven or cooker. These appliances combine a complete oven and steaming functions. CombairSteamers offer all the steaming programmes of a steam cooker and the classic functions of an oven – such as hot air, top/bottom heat and grill. If expanding the niche is possible, we recommend the classic combination of a 45 oven and a 45 CombiSteamer, allowing you to benefit from the flexibility of having two cooking spaces.

Whether it’s your own creation, something spontaneous or a recipe from a book, everything is fully automated! With V-ZUG BakeOmatic, there is no need to enter the cooking duration, temperature, operating mode or weight manually. Whether it’s a carefully thought out menu for guests or something you’ve thrown together using ingredients from the garden, refrigerator or pantry, BakeOmatic always delivers quick, simple and tasty results. Thanks to unique sensor technology in the climate control system (CCS) with active ventilation valve, your oven cavity will maintain ideal cooking conditions for your dish. Your steamer or oven will automatically detect the weight and size of the dish and will select the best sequence of the various operating modes with exactly the right temperature and duration. What’s more, you can find out exactly when the dish will be ready just moments after you begin.

Not quite. The Down thick, Down thin, Bed linen, Outdoor programmes used very rarely by users have not been adopted. Making a clearer distinction between the V2000 and the V4000.

Yes. V-ZUG will continue to provide service and support for all V-Upgrades for at least two years from the date of activation. During this period, our service team will remain available to help with any questions or technical issues relating to the relevant V-Upgrade.

As soon as the drying process is complete and the DualDry has been switched off, we recommend ventilating the room for 5-10 minutes.

A heating element behind the hot air diffuser plate heats up the air inside the cooking chamber, which is circulated evenly. Any moisture escaping from the food is kept to a minimum within the cooking chamber. The food retains its moisture. The feature is suitable for gratins, casseroles, bread and yeast pastries on two levels.

The PizzaPlus programme combines hot air with bottom heat. This allows pizzas, Italian focaccias, quiches and flans to achieve a golden-brown surface and crispy base.

No, cooking food in a microwave is completely safe. A study conducted by the Swiss Federal Office of Public Health (FOPH) concluded that there is no reason whatsoever to advise against the use of this cooking method.

Yes, a discharge pump is installed. The maximum feed height of the discharge height is 1.2 m.

Yes you can – various range hoods have the FlexLED function. This allows you to easily adjust the colour temperature, from a warm-white 2700 to a cool 4000 kelvin. This feature creates the perfect atmosphere in harmony with the kitchen lighting and can be individually tailored to all kinds of lighting concepts.

You can use your microwave in combined mode to prepare a gratin, lasagne, cake or baked potatoes, or bake bread and puff pastry using only the hot air mode. The possibilities are endless. Compared to a regular oven, meals in microwaves take only two-thirds to half the time in combined mode.

For safety reasons, we recommend that the cooking area is always well lit.