V‑ZUG know-how: FAQ

An extra-high model offers space for plates with a diameter of 33cm. This means that an extra-high dishwasher makes sense if you want to use it for large plates, tall wine glasses or baking trays.

The appliance automatically detects when descaling is necessary. If the refresh or hygiene programmes are used every 2 days, the following descaling intervals will be necessary: Descaling interval depending on water hardness: ▪ Hard: approx. every 3 months ▪ Medium: approx. every 4 months ▪ Soft: approx. every 7 months

The hygiene programme is designed for particularly sensitive items such as cutting boards and baby bottles.

During room air laundry drying, the room air (and therefore the clothes) is dehumidified; to this end, a heat pump is used. The temperature of the air blown out is only slightly above the temperature of the room air. DualDry releases a heat capacity of some 350-400 W into the room during operation. This means that the air blown out in normal operation is 5 - 10°C higher than the room temperature, but it is not electronically heated, which results in very good energy efficiency values. If the DualDry blows out tangibly hot air, this is often caused by a clogged fluff filter. Only when drying in the drum is the laundry dried with heated air.

Applying steam makes the textile fibres smooth, causing creases to unfold. Clothing is smoothed out using a combination of its own weight and a gentle stream of air.

The extent to which creases are removed very much depends on the type of fabric, as the fibre types all behave differently. Creases in textiles made from cotton and polyester fabric blends or wool, for instance, can be removed significantly more effectively than those in textiles made from linen, cotton or silk. A superior crease removal effect can also be achieved with cotton shirts labelled as "anti-crease" or "easy-care".

The additional hygiene programme eliminates germs using an elevated temperature (above 60 °C) over a longer exposure time. Independent laboratory trials have confirmed a reduction in germs of up to 99.99 %.

The refresh programme draws out and then eliminates odours from textiles using a combination of an elevated temperature and steam.

Yes, in principle, body odour can also be removed from fabrics. It should be kept in mind, however, that body odour is produced to help remove bacteria. Since sweat is unique to each individual, the treatment result may differ from person to person. We recommend washing sweaty clothes.

You will find the V-ZUG-Home configuration in the user settings of each V-ZUG appliance. From there, you can set the V-ZUG-Home mode, read information and restore the factory settings for V-ZUG-Home.

You can also verify online if your appliance is compatible with the V-ZUG app: Connect Your V-ZUG Appliances with Ease using the V-ZUG App (vzug.com)

As drying in a room takes place at low temperatures and the laundry in a room can be less efficiently streamed with air, drying laundry in a room can require slightly more energy than when drying in the drum.

Theoretically yes. Please discuss this option with your specialist dealer.

The integrated heat pump and the ventilation system blow warm air into the interior and whisk away the humid air.

To configure the user settings, select the desired appliance in the app, then click on Settings. A new window will open, displaying the user settings.

All-in-1 tabs consist of pressed amounts of powder/rinse agent and salt. Because the substances are pressed, they cannot dissolve quickly enough to achieve their full cleaning effect when used in fast programmes. The amounts of rinse aid and salt are also not enough to achieve the best possible cleaning result. This is why it is essential to add additional salt and rinse aid to the dishwasher! V-ZUG's dishwashers are equipped with the All in 1 function, which can be used with tabs of any kind. You can activate this function for any V-ZUG dishwasher via the user settings. With this function, the dishwasher automatically extends the programme duration by a maximum of 10 minutes for very short programmes, and extends the final drying time by a maximum of 15 minutes. This enables the tabs to dissolve and achieve their full cleaning effect. The All in 1 function also automatically adjusts the use of salt and rinse aid, reducing it by 50 %, and guarantees excellent cleaning and drying results every time!

The «WetClean» programme is ideal for that purpose. It takes just five minutes to breathe new life into your woollens. Your woolly jumpers and similar garments will feel much softer and fluffier on your skin - no more scratchiness or skin irritation.

Use this programme if you're going to press your laundry (e. g. tablecloths) with a mangle after washing it.

Yes, the softener can be added separately in the right compartment even if detergent was chosen from the OptiDos drawer. This does not require any additional settings, as the detergent compartment on the right-hand side is rinsed for every wash.

When washing items by hand, around 40 litres of water must be heated up. With V-ZUG's best appliances, this figure is reduced by almost 90 %, with the Adora SL requiring just 5 litres of water.

• Austria

• Australia

• Belgium

• Denmark

• France

• Hong Kong

• Italy

• Luxembourg

• Netherlands

• Spain

• Singapore

• Switzerland

• United Kingdom

• China (separate app stores + Apple) - currently only a light version on the market (as of 06/22)

The DualDry was implemented in accordance with the OptiDos appliance for the V4000. This means that the two new V-ZUG products can be perfectly combined with one another.Furthermore, it is more cost-effective to offer the DualDry with the V4000 than would be possible with the V6000.

Many appliances built from 2015 onwards can be connected to the V-ZUG app. However, you can enter your serial number and add your appliance offline in order to register your warranty or view the manual.

It is unlikely that the combination of “comfort ventilation (target humidity: 30–50%) and DualDry (target humidity: 50–60%)” would cause problems.

Yes, you can –  if you have a solar installation at home, you can use the hot water it generates for the washing machine.  This is an optional feature on AdoraWash Vx000 washing machines.

All our latest washing machines (Adora) and tumble dryers (Adora) are available with the door hinges on the right-hand or left-hand side. This means you can choose the most suitable version for your circumstances.

The language settings depend on the setting on your smartphone or tablet. Selecting the region during onboarding has no influence on the language.

To change the language in the app, please set the desired language in your mobile phone or tablet settings.

There can be various reasons for this. The flashing frequency and type provide information about this:

• Slow flashing when the screen is switched on (1s on, 1s off): V-ZUG Home mode is active, but there is no connection to the WLAN. If the appliance has already been claimed and does not reconnect, follow the instructions for "I cannot connect to my appliance."

• Irregular, short flashes: Data is being transferred to the appliance. This is normal and only indicates activity.

• Rapid flashing when the screen is switched on (1/4s on, 1/4s off): Ready for Bluetooth connection, is only active during claiming.

For induction to work, the base of the pan must be ferromagnetic. As induction hobs are quite popular, there is a broad range of available well-priced pans.

Bread, rolls and plaited loaves can be achieved at the push of a button using the professional baking application, delivering bakery-level quality. The application provides support right from the process of the dough rising and creates the perfect environment for making the dough ready to bake in the shortest possible time. The combination of hot air and steam keeps the food from drying out while baking and achieves a golden-brown surface. It allows puff pastry dishes to achieve a highly aerated finish.

Whether it’s your own creation, something spontaneous or a recipe from a book, everything is fully automated! With the V-ZUG BakeOmatic, there is no need to enter the cooking duration, temperature, operating mode or weight manually. Whether it’s a carefully thought out menu for guests or something you’ve thrown together using ingredients from the garden, refrigerator or pantry, the BakeOmatic always delivers quick, simple and tasty results. Thanks to unique sensor technology in the climate control system (CCS) with active ventilation flap, your cooking chamber will reach the ideal conditions for your dish. Your steamer or oven will automatically detect the weight and size of the dish and will select the best sequence of the various operating modes with exactly the right temperature and duration. What’s more, you can find out exactly when the dish will be ready just moments after you begin.

By pulling out the OptiDos drawer, the load capacity for both dispensers is shown on the touch display and whether or not there is sufficient detergent. If the filing level is low, a notification will automatically appear on the display after the wash (without pulling out the detergent dispenser drawer).

The cooking chamber is heated simultaneously by steam and hot air. The food is heated up or cooked by steaming. This feature is suitable for cooking vegetables, rice, cereal products, pulses and egg dishes, for poaching meat, fish and poultry, for making yoghurt and for sterilising. To keep cleaning to a minimum, it is best to slide the stainless steel tray under the perforated cooking tray and collect the small amount of residual water in it.

A heating element behind the hot air diffuser plate heats up the air inside the cooking chamber, which is circulated evenly. The feature is suitable for cakes, biscuits, bread and roasted meat on two levels. Set the temperature approx. 20 °C lower than for top/bottom heat.

V-ZUG steamers make for ideal additional appliances. This means you can always enjoy the benefits of having a steamer: You can prepare a delicious gratin or a piece of meat with automatic soft roasting in the oven, while the steamer handles ingredients such as rice, vegetables or an exquisite dessert. Stress-free cooking guaranteed.

The patented automatic soft roasting mode guarantees automatic, dynamic control over the food probe temperature. The meat becomes tender, stays juicy and is perfectly cooked. Combined with the new three-point food probe, the meat is prepared to perfection at the push of a button – cooking it to exactly the right level so that it can be served when you want.

The energy label provides information about this. Three factors are measured in washing machines – energy consumption, washing performance and spin efficiency. All V-ZUG washing machines have achieved an A+++ rating in energy efficiency.

A heating element behind the hot air diffuser plate heats up the air inside the cooking chamber, which is circulated evenly. Any moisture escaping from the food is kept to a minimum within the cooking chamber. The food retains its moisture. The feature is suitable for gratins, casseroles, bread and yeast pastries on two levels.

A heating element behind the hot air diffuser plate heats up the air inside the cooking chamber, which is circulated evenly. Steam is then introduced into the cooking chamber. The use of steam can improve heat transfer to the food. Incidentally, steam over 100 °C is not visible. The programme is particularly suitable for gratins, casseroles, meat, frozen products, chestnuts, puff and yeast pastry, bread and convenience products on 1 or 2 levels.

The steam anti-crease additional programme can be selected with a large number of washing programmes. The integrated heating function gently treats shirts, blouses, skirts and other items with steam generated at the end of the wash cycle.  This makes ironing faster and more convenient – and sometimes even removes the need for it altogether.

The nozzle produces hot water for tea and other hot drinks. It also lets you conveniently froth cold milk for a delicious cappuccino or hot chocolate.

TopClean is a specially developed coating that is applied on top of the enamel inside the cooking space and on baking trays. This added layer gives the surface excellent non-stick properties, making cleaning much easier. Most residue can be removed using a damp cloth and mild detergent, which reduces the need for harsh cleaning agents and extensive scrubbing.

Ovens with pyrolytic features practically clean themselves: Dirt is converted into ash by the special pyrolytic self-cleaning programme, which heats the cooking chamber to extremely high temperatures. The ash can then be wiped away with a damp cloth. Pyrolytic self-cleaning is available as an option in all appliances in convenience level V4000 or above.

The new Excellence Line steamers and combi-steam cookers can be cleaned with little effort thanks to the stainless-steel cooking chamber. Guided programmes remove the dirt automatically. For tough soiling, we have developed a special cleaning solution – the SteamerCleaner.

The descale indicator only appears every 6 to 18 months depending on water hardness and level of use. The descale recommendation will not stop you using the appliance – you can continue to use it and choose when you descale it. The automatic descaling programme reduces the effort required to a few simple steps.

All appliances are guaranteed to have low external door temperatures. In the case of normal ovens and steamers, a triple-layer glass door ensures safe operation while cooking. Pyrolytic self-cleaning ovens actually have a four-layer glass door concept. Thanks to the innovative door concept in the Advanced and Excellence Line, the door is ventilated with air from the room, thereby keeping the temperature of the outer door lower than it is for the standard models. What’s more, active appliance door ventilation also enables lower outer door temperatures for pyrolytic self-cleaning appliances.