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Can powder-based detergents be used with OptiDos?
No, the two tanks are only for liquid detergent. However, washing with powder is still possible with the AdoraWash V4000 OptiDos, at any time and without technical modification.
How can I safely place big bottles in the fridge?
Certain appliances feature a bottom compartment complete with bottle drawer, which offers vertical storage for many large bottles in a handy removable basket. A bottle rack for horizontal storage is also available in certain models.How can I place bulkier items in the fridge?
The break-proof glass shelves are height-adjustable, which means you can make space for larger items in your fridge. Some models have perfected the art of space saving: they feature divided shelves whose front half can be pushed towards the back of the fridge to free space for tall items on the bottom shelf.What exactly is a Teppan Yaki designed for?
Professional caterers have been raving about it, and you can have it in your own kitchen: a Teppan Yaki. Why is this Japanese method of cooking on a flat grilling surface so popular? Because you don't need any pots and pans, it's entertaining for your guests to watch, and you don't have to worry about choosing the right cooking temperature and time. The cooking temperature, for example, can be set precisely according to the kind of food you’re preparing, and it stay at a constant level, no matter how many delicacies you pile onto the griddle. This ensures heat sensitive food is cooked particularly gently so that its taste, quality and nutrients are perfectly preserved. A Teppan Yaki will turn your dinner parties into an unforgettable experience.What different kinds of hobs are available?
There are radiant hobs, which are controlled via a stove or switch box (formerly Quicklight). By contrast, autarkic radiant hobs (formerly Toptronic) and induction hobs feature controls situated directly on the glass surface. The space saved in this way can be used by fitting an additional 1/6th drawer. Cooking by forced induction is the nec plus ultra for the chef's home kitchen. The CombiCookTop range (formerly Fusion) includes induction hobs that have an extractor embedded in the hob.Is there enough space to put a 2-litre PET bottle in the fridge?
Even 2-litre bottles can be stored easily and securely.
What can be filled in the OptiDos dispensers?
The following liquid detergents may be added to each dispenser: Universal detergent, colour detergent, fine detergent, softener, wool detergent, baby detergent, detergent for black clothes, detergent for white clothes, outdoor detergent. The dispensers can be flexibly filled according to personal requirements. Both dispensers with detergent, both dispensers with softener, one dispenser of detergent and one dispenser of softener, only one dispenser used with detergent or softener. The dispensers are also easily emptied if necessary and filled with another agent.
Are my pans suitable for use with an induction appliance?
Use a magnet to test whether your pans can be used with an induction hob. If the magnet sticks to the base of your pan, you're ready to go, otherwise, the pan will not work with an induction hob.
I have some items of clothing that I’m unsure about putting in the washing machine. Does the machine have programmes that can handle them correctly?
Yes. Hand wash, WetClean and wool programmes are available, and it’s also possible to activate additional functions such as Easy care.
I suffer from allergies. Can a washing machine help me cope with them?
The anti-mite programme eradicates mites and allergens – importantly, that includes house dust mite excretions, which are linked to respiratory problems. These unwelcome house guests are incredibly resilient, but they are completely wiped out by the anti-mite programme found in AdoraWash and Unimatic product lines. The results are so good that even technical institutes are sharing them.
Which colours are available for refrigerator front panels?
The refrigerators can be supplied with White or Nero fronts. It is also possible to attach your own fronting in order to integrate the refrigerator into your kitchen.
Are there any refrigerators with multiple temperature zones and what advantages do they offer?
Some of our refrigerators feature three different temperature zones. In addition to the freezer compartment and the main refrigerator compartment, the Magnum 2 60i and Cooltronic 60i eco refrigerators, for example, also offer a cold storage compartment with infinitely variable humidity control (0-degree zone), in which food stays fresh up to three times longer. The Noblesse 60i eco and the DeLuxe 60i both feature a bottom compartment complete with bottle drawer (8–12°C) in which food that is sensitive to the cold (such as potatoes) can be stored at a mild temperature and drinks can be kept at a pleasant drinking temperature. These different temperature zones offer the greatest possible flexibility.What is meant by MonoFridge mode?
With MonoFridge, you can transform the freezer compartment into a standard refrigerator in just a few hours, freeing up even more space for fresh food.What is the most economical way to use a refrigerator?
Minimise your energy consumption and costs by defrosting your refrigerator regularly, positioning it in a cool place, not on the balcony, letting warm food cool down before placing it in the fridge and tightly covering liquids such as sauces.Which models are designed for use in a family home or flat?
The AdoraWash and AdorinaWash product ranges are ideal for family homes or flats, while the Unimatic range is designed for communal laundry rooms and small businesses.
Am I tied to a particular type of coffee with the V-ZUG automatic built-in coffee machine?
The CoffeeCenter V6000 45 uses coffee beans, which means you are free to explore the fascinating world of coffee to your heart’s content.
Is there a special programme for woollens?
Yes, there is. The wool programme has been specially designed to treat woollen fabrics extremely gently during the wash cycle and with a much lower spin speed. This produces fantastic results while putting the wool under as little strain as possible.
What should I bear in mind when planning and installing an exhaust duct?
The exhaust duct should be as short as possible and have as few bends and curves as possible. Ideally, it should have a diameter of 150 mm. Each additional metre added to the exhaust duct and each additional bend will create resistance, reducing the power of the range hood. A more powerful range hood cannot compensate for a poorly designed exhaust duct. This will only result in increased losses and noise levels. Reducing the diameter of the exhaust duct should be avoided where possible – due to the increased flow rate, this will also lead to increased noise levels.How important is it for the range hood to cover the entire hob surface?
The more the range hood covers the hob, the better the extraction performance. This is why flat pull-out deflector plates perform very well. For wall and island hoods, you should make sure that the majority of the hob is well covered.What is the difference between an extracted air and a recirculation air range hood?
Extracted air range hoods require access to the outdoors. They convey cooking vapours directly outside into the open air via the metal grease filter. In a recirculation air range hood, the air is drawn in, cleaned using an activated charcoal filter and then conveyed back into the kitchen. This option is particularly suitable if there is no way to convey the cooking vapours from the range hood in your kitchen to the outside. Virtually all V-ZUG range hoods can be operated with either extracted air or recirculation air.What types of range hoods are there?
There are different solutions to suit you – whether you want your range hood to be an eye-catching design feature or for it to be discreetly integrated into your kitchen. On the wall If you want to make your range hood stand out, then a wall hood is a great choice. Wall hoods are also available as slanted versions which provide ample headroom. They are installed on the wall directly above the hob. Integrated into the kitchen units If you would rather incorporate the hood into the kitchen so that it is virtually invisible, then we recommend a built-in range hood with a glass canopy, a flat-panel range hood or an integrated range hood. These are perfect for kitchens in which you need to make clever use of the space. On the ceiling Range hoods designed for ceiling installation are the perfect solution in open-plan kitchens that feature a free-standing cooking island. Choose your favourites from our elegant ceiling range hoods and our wide range of attractive island hoods. Downdraft or in the hob itself Without long detours, cooking vapours are whisked away at the very place where they first develop – on the hob itself. Our integrated hob hood, the pull-out downdraft and the induction hob with integrated range hood offer increased headroom and extract the vapours downwards.Is it possible to use an extracted air or a recirculation air solution in conjunction with the Fusion hob with integrated range hood?
Yes it is – the unit can be installed with either an extracted air or a recirculation air solution.Which range hoods are particularly quiet?
The level of noise emitted by a range hood depends on the model and extracted air system chosen. In the case of extracted air range hoods, the following rule applies: the smaller the diameter of the exhaust duct, the louder the appliance. As a result, we recommend using a pipe diameter of 150 mm in extracted air mode.What exactly is V-ZUG WetClean?
WetClean heralds the dawn of a new era in the laundry room. Now you can machine-wash even your particularly delicate favourite clothes. Be it your little black dress, your ball gown or a delicate, frilly blouse, as long as your treasured outfits can be washed with water, just put them in the washing machine. Provided, that is, you have an Adora SLQ. ZUG makes a point of using water intelligently as well as economically. We have developed an innovative technology that harnesses the gentle power of water to wash especially delicate garments. The new Adora SLQ features a separate internal water cycle. A special distribution nozzle smoothly soaks the laundry by spraying water over it, a highly gentle cleaning process that amounts to a textile, wellness programme.
What material is the ventilation duct of the DSMS hob hood made from?
The material is a flame-retardant plastic blend, which is self-extinguishing with a V0 classification as per the UL94 standard.What is the purpose of the night economy programme?
The Adora night economy programme reduces energy consumption by 40% and water consumption by 20%. You can make use of lower night electricity rates and protect the environment. What's more, the Adora is very quiet.
How do the hob hood and the hob with integrated range hood work?
Steam and odours rise at a maximum rate of one metre per second. The V-ZUG hob hood or hob with integrated range hood extracts the air using a cross current that is higher than the rising speed of the cooking vapour. As a result, cooking vapours and odours can be effectively extracted straight away at the hob.What is the purpose of the turbidity sensor?
By continuously monitoring water turbidity, the ZUG Adora can detect when your laundry has been sufficiently rinsed. This has two advantages: your clothes are perfectly rinsed and water consumption is reduced by 30%.
What is the purpose of the degree of soiling button?
This adapts the wash programme to the degree of soiling. This additional function is typical for V-ZUG appliances and helps you save water, time and energy.
Does the hob ventilation/hob hood ventilation also work with taller pots?
Cooking vapours can be extracted without any problems in the case of pots up to 20 cm tall. For pots that are over 21 cm tall, we recommend placing the pot lid at an angle in order to direct the steam towards the range hood.What are the advantages of baking with hot air over traditional top/bottom heat?
Advantages over traditional top/bottom heat are that the results are comparable to what you can buy at a bakery. The V-ZUG hot-air concept achieves much more efficient (hot) air distribution because the hot air circulates in the oven cavity and the heat cooks the top and bottom of the baked goods more evenly. What’s more, you can even bake on two levels at the same time using hot air.
Is there a heating mode for pizza and flans?
The PizzaPlus programme combines hot air with bottom heat. This is what makes your pizza, quiche or fruit tart base wonderfully crispy.
How do I achieve perfectly tender meat?
The patented automatic soft roasting mode guarantees automatic, dynamic control over the food probe temperature. The meat becomes tender, stays juicy and is perfectly cooked. Combined with the new three-point food probe, the meat is prepared to perfection at the push of a button – cooking it to exactly the right level so that it can be served when you want.
How does top/bottom heat work?
The cooking space is heated by heating elements at the top and bottom. This feature is suitable for cakes, biscuits, bread and roasted meat. For a crispy result, we recommend using the dark enamel tray.
What do I need to know about range hoods using recirculation air?
Compared with the extracted air solution, there is much less to consider for range hoods with recirculation air, particularly if you have chimney-based heating (such as gas, oil or coal-fired heaters, flow heaters, water heaters and open fireplaces). They are easy to install and they can be operated without restrictions if the range hood is used in recirculation mode with an activated charcoal filter. To use recirculation mode, you must provide an activated charcoal filter – the filter absorbs unpleasant odours and ensures there is fresh air in the kitchen while you are cooking.Washing laundry at 20°C is becoming increasingly popular. Do V-ZUG washing machines offer this functionality?
To meet our customer's requirements, our new laundry room appliances now feature a 20°C wash programme that can be selected by pressing a dedicated button.
How does hot air work?
A heating element behind the hot air diffuser plate heats up the air inside the cooking chamber, which is circulated evenly. The feature is suitable for cakes, biscuits, bread and roasted meat on two levels. Set the temperature approx. 20 °C lower than for top/bottom heat.
How long do the LEDs remain lighting if the door is left open?
The lamps go out automatically after 2 minutes, which means that the washing machine can be left open after washing. The Start/Pause/Light button can be used to switch off the light manually. The automatic lighting can also be deactivated in the user settings.
What do I need to bear in mind in terms of Minergie construction?
In principle, all variants (exhaust air and/or recirculated air) are permissible for range hoods in Minergie residential buildings. Detailed information on this topic can be found at: https://www.minergie.ch.What is the life cycle of the drum lighting LED?
The lifecycle corresponds to the appliance lifecycle. Therefore 4,000 batches / 15 years.
What is OptiLink?
Hobs and range hoods that feature the OptiLink function communicate with each other via Bluetooth. The fan level automatically adjusts to the current cooking level and switches off automatically when the hob is switched off – so you can focus all your attention on cooking without having to think about operating the range hood. All models in the V6000 and V4000 series have this technology integrated as standard at no extra cost.Can the drum lighting LEDs be replaced?
Yes, the drum lighting can be replaced.
Can microwave ovens be fitted into cabinets?
Microwave ovens can be fitted into a tall or wall cabinet. This means they don't take up space on the worktop and their design fits your other V-ZUG appliances.
Does the AdoraDry V2000 have the same programmes as the Adora TL?
Not quite. The Down thick, Down thin, Bed linen, Outdoor programmes used very rarely by users have not been adopted. Making a clearer distinction between the V2000 and the V4000.
How do I connect my hob to the range hood so that I can use OptiLink?
Connecting, or pairing, your V-ZUG built-in range hood with our networkable hobs is a breeze.How do I explain the use of DualDry in MINERGIE buildings?
If the laundry room or drying room are also to be connected to the comfort ventilation system, the two systems (comfort ventilation and DualDry) will complement each other when drying wet laundry. This means that increased air humidity in the room is reduced (dehumidified) both by the comfort ventilation system and by our dryer. There may be a problem if the target room humidity of the comfort ventilation system is set higher than that of the dryer. This would mean that the comfort ventilation system becomes permanently moist and our dryer would be permanently dehumidified (especially with our moisture control programme). This seems highly unlikely to me, since a laundry room generally calls for a dry climate and the recommended target room humidities of the comfort ventilation system are somewhat lower than ours – see below).
Which dishes are not suitable for microwave cooking?
Not suitable for microwave use are cast iron pots, pans, sheet pans, aluminium foil, tin cans, cake trays, dishes with gold rims or metal decorations and food thermometers.
What makes the extractor hoods particularly user-friendly?
We recommend conveying the extracted air outside wherever possible, as this carries smells away from the kitchen. The most effective solution is to use an exhaust system (duct) with a diameter of 150 mm.
How does inverter technology contribute to gentle cooking?
Our exclusive inverter technology steplessly adjusts the oven's output to the amount of energy actually required. This means your microwave consumes less energy, at the same time cooking your food as gently as possible.
Should I leave the windows and doors open or closed when using the range hood?
Range hoods need enough replacement air to guarantee optimum extraction performance. You can ensure this by opening a window or incorporating a replacement air unit. If there is insufficient replacement air, this can create negative pressure (a vacuum) – the range hood will become significantly louder and it will have difficulty conveying the cooking odours outside.
How do I need to clean the DualDry?
The DualDry is cleaned like an Adora heat pump dryer. This means that the fluff filter should be regularly cleaned and the air inlet flap wiped with a damp cloth. The front insertion can be rinsed under running water.
Do I need to air the room when I use my range hood?
You should always ensure there is a supply of replacement air when the range hood is running. In the case of a recirculation air range hood, this enables air that is still moist after passing through the filters to be replaced. In extracted air solutions, an open window helps to optimise the air flow and prevents negative pressure building up in the kitchen.
What is the purpose of the hot air function in a microwave oven?
You can use your microwave in combined mode to prepare a gratin, lasagne, cake or baked potatoes, or bake bread and puff pastry using only the hot air mode. The possibilities are endless. Compared to a regular oven, meals in microwaves take only two-thirds to half the time in combined mode.
Is there anything in particular I need to consider when cooking with microwaves?
With certain foods such as potatoes or tomatoes, make sure you puncture the peel several times so the steam building up inside them can escape. Also, you should cover your food with wrapping film or a lid. Puncture the film lightly before cooking. Certain foods such as vegetables require you to stir them a few times or add some water during cooking.
How high is the laundry hanger installed?
Ideally so that the dry air flow of the DualDry flows directly on the laundry. However, the laundry also dries if the positioning is less ideal. The customer is free to install the hangar as they like. In an apartment building, the washing line is usually at a height of 180 - 190 cm. The washing line should not be lower than the air release flap.
May I use a softener?
Yes. The softener can be used for both drying processes. It is irrelevant whether the laundry is dried in the drum or on a washing line. Deposits of softener on the drum surface are reduced to a minimum by the lower temperatures.
Can I adjust the reaction times for the hob and range hood in OptiLink operating mode?
Three levels are available in OptiLink mode that vary in terms of their reaction times and the maximum possible power level. Level 1: Silent mode – reaction time 60 seconds and maximum power level 2 Level 2: Standard mode – reaction time 45 seconds and maximum power level 3 Level 3: Intensive mode – reaction time 20 seconds and maximum power level Intensive You can easily select whichever operating mode you want. When the appliance is switched off, press the "Light" and "Automatic run-on" buttons at the same time. The operating mode that is currently selected will be shown on the power level display. You can change the operating mode by pressing the power button. The selected setting will be saved 5 seconds after the last input.
Can you clean the metal grease filters in the dishwasher?
All metal grease filters should be cleaned at least once every two months (more frequently in the event of intensive use, and at the latest when the noise increases). Range hoods with saturation indicators on the display remind you to clean them regularly. You can soak the metal grease filter by hand and clean it with gentle detergent. It can, of course, also be cleaned in the dishwasher – simply choose an intensive programme. If you choose to wash the filter in the dishwasher, do not place any other crockery in the dishwasher.What is the metal grease filter saturation indicator?
Some range hoods are equipped with a warning light that shows you when the metal grease filter needs to be cleaned. The operating hours counter can be used to roughly estimate whether the metal grease filter is full or not.Where and how high may the syphon be?
The maximum feed height of the discharge height is 1.2 m.
What programmes does the DualDry offer?
In room air laundry drying mode: Extra dry, Standard dry, Iron dry, Damp, Timed drying (up to 3 hours), Moisture control programme.
How has the use of energy in our dishwashers developed over time?
In the standard programme, our heat pump device uses a record low of 0.55 kWh of energy. 20 years ago, this figure would have been four times as great, with dishwashers using 2 kWh of energy.
What is the difference between integrated and fully integrated dishwashers?
With integrated dishwashers, the operating panel is visible. This is particularly useful for ChromeClass/AluClass models, as they also function as design elements. In contrast, design-integrated models feature a mirrored operating panel that fits perfectly with the FutureLine design. A wood panel the colour of your kitchen is fixed below the operating panel. With fully integrated dishwashers, the operating panel is concealed. Only when you open the appliance, you'll find it integrated in the door's upper edge.
What are the different installation options for dishwashers?
Dishwashers with a customisable design have an operating panel in the same colour as the design elements. With integrated dishwashers, the operating panel is visible and the lower part of the appliance adopts the colour of your kitchen. Fully integrated dishwashers feature an entire front in your kitchen's colour.
How long does the shortest wash programme last?
If you're in a hurry, for example during a party, the Adora SL's sprint programme will clean your dishes in just 19 minutes. And when we say clean, we mean spick and span.
Would you recommend installing a dishwasher in an elevated position?
If there is sufficient space in a tall cabinet, an elevated position can be very useful as there is no need to bend down in order to load and empty the dishwasher. Just remember that the maximum length of the armoured hose is three metres.
Why is the DualDry laundry hanger arranged in the shape of a star?
A star-shaped installation facilitates an optimal air flow. This results in a faster drying process.
Does the choice of detergent have an influence on the drying time?
No, the drying time is not changed by the use of different detergents.
How much heat does the DualDry release when drying laundry in a room?
DualDry releases a heat capacity of some 350-400 W into the room during operation.
Does the softener have an influence on the drying time?
The use of softeners can result in a slightly longer drying process, but there are no studies that confirm this assumption.
this is a FAQ question
thsi is the related FAQ answerDo I need a V-ZUG-Home login to use the app?
Yes, you need a V-ZUG-Home login, or you can use your social login (Google or Apple) to use the app.
Can I control my household appliance outside the household network?
No, for security reasons, the smartphone or tablet must be on the same home network as the V-ZUG appliance. However, you will still receive notifications even when your device is not connected to the home network.
Which devices (smartphones and tablets) are compatible with the V-ZUG app?
The app runs on Android devices from version 10.0 and iOS devices (Apple) from version 13.0.
How do I connect the appliance to the home network?
To connect your appliance wirelessly via WLAN, follow these steps:
Activate V-ZUG-Home in the user settings of your household appliance
Download the V-ZUG app on your smartphone or tablet
Use the app to connect the appliance to your home network.
For detailed instructions on connecting your appliance to the V-ZUG app, go to: Connect and enhance your experience with the V-ZUG app
How do I activate V-ZUG-Home?
Access the user settings of the household appliance and select the V-ZUG-Home function. Depending on the appliance, the V-ZUG-Home modus can be found in the settings or consult the V-ZUG-Home manual for appliance specific variations.
What is V-ZUG-Home?
Activating the V-ZUG-Home mode is required to connect to the V-ZUG app.
Depending on the appliance, the V-ZUG-Home modus can be found in the settings or consult the V-ZUG-Home manual for appliance specific variations.
To benefit from the advantages of V-ZUG-Home, please download and install the V-ZUG app from the Google Play or the App Store on your smartphone or tablet.
How do I find out if I have an appliance with V-ZUG-Home?
You will find the V-ZUG-Home configuration in the user settings of each V-ZUG appliance. From there, you can set the V-ZUG-Home mode, read information and restore the factory settings for V-ZUG-Home.
You can also verify online if your appliance is compatible with the V-ZUG app: Connect Your V-ZUG Appliances with Ease using the V-ZUG App (vzug.com)
Can V-ZUG-Home appliances be integrated into a smart home system?
Yes, V-ZUG-Home appliances can be integrated into smart home systems. Integration into the DigitalSTROM smart home system is currently possible. For more information, please visit www.digitalstrom.com.
Which functions can I use remotely with the V-ZUG app?
The following functions can be controlled remotely via the V-ZUG app:
Stop the current program
Send recipes and programs to your oven or steamer
Adjust certain user settings on your household appliance
How do I find the IP address of my V-ZUG household appliance?
Select the following menu items on your household appliance:
Settings
Configure V-ZUG Home
Display information
IP address
How do I install the V-ZUG app?
Download the app from the Apple App Store (Link) for iOS or Google Play Store (Link) for Android devices and install it on your smartphone or tablet
Follow the instruction of the onboarding in the app
Create or login with your V-ZUG-Home account or use your social logins
Which household appliances are compatible with V-ZUG-Home?
The range of V-ZUG-Home appliances is continually expanding. You can find the current category overview on the following page: Connect and enhance your experience with the V-ZUG app
Is an internet connection required for the use of the app?
Yes, an internet connection is required for full utilisation of V-ZUG-Home and the V-ZUG app.
Where can I configure the user settings of the household appliance in the app?
To configure the user settings, select the desired appliance in the app, then click on Settings. A new window will open, displaying the user settings.
How can I display the V-ZUG appliance on a smartphone or tablet?
To display your V-ZUG appliance, activate V-ZUG-Home in the user settings of your household appliance. Next, download the V-ZUG app on your smartphone or tablet, register or login with your V-ZUG-Home account or social login and connect your appliance in the app.
Can I receive notifications outside of my in-house network?
Yes, you will receive notifications everywhere, either via a wireless network (WLAN) or mobile Internet.
Why can my household appliance not be connected to the home network via WLAN?
Please ensure the following conditions are met:
Ensure the router is switched on and that the smartphone/tablet can access the home network. Check if the WLAN symbol is visible on the smartphone/tablet.
Is V-ZUG-Home activated on the household appliance?
Has the V-ZUG app been downloaded?
Can the app detect the household appliance?
Is the smartphone/tablet connected to the WLAN (home network)?
Is Bluetooth activated on the smartphone/tablet?
Is 'Location' enabled?
Has the PIN been entered correctly (6 digits)?
Is the correct WLAN displayed? If not, the device may have poor WiFi reception.
Has the WLAN password been entered correctly?
Do I have to stay connected to the 2.4 GHz WLAN with my smartphone after setup to use the V-ZUG app?
No, after successful setup you can use both frequencies. The appliance remains connected to the 2.4 GHz WLAN. However, make sure that the 2.4 GHz and 5 GHz WLAN are in the same local network, otherwise only remote access is possible. This is the case if both WLAN networks are running on the same router.
What are V-Upgrades for? (CH only)
V-Upgrades allow you to transfer additional functions so that you can expand and personalise the functionality of your appliance. Find out more about V-Upgrade.
Why is a 2.4 GHz WLAN needed for connecting the appliance with the V-ZUG app?
The 2.4 GHz WLAN penetrates walls and floors better than the 5 GHz WLAN can. V-ZUG therefore uses 2.4 GHz WLAN to ensure an optimum connection to your appliances.
In which countries is the V-ZUG app available?
Austria
Australia
Belgium
Denmark
France
Hong Kong
Italy
Luxembourg
Netherlands
Spain
Singapore
Switzerland
United Kingdom
China (separate app stores + Apple) - currently only a light version on the market (as of 06/22)
Why am I not able to use all the functions of the appliance via the V-ZUG app?
There may be various reasons for this:
For security reasons, specific functionality may only be used on the appliance.
The functionality has not yet been implemented and will be added in a future version.
For other technical reasons that make it more user friendly to keep the functionality on the appliance.
Why am I not able to start the appliance remotely with the V-ZUG app?
It is currently not possible to start the appliance remotely for security reasons. You must always confirm your selected programmes and recipes on the appliances in order to start them. We are developing ways in which to enable this functionality in the future.
Which appliances can I connect to the V-ZUG app?
Many appliances built from 2015 onwards can be connected to the V-ZUG app. However, you can enter your serial number and add your appliance offline in order to register your warranty or view the manual.
The V-ZUG-Home symbol on my appliance is always lit. What does this mean?
V-ZUG-Home mode is active, and the appliance is connected to the WLAN.
The V-ZUG-Home symbol on my appliance is never lit. What does this mean?
V-ZUG-Home mode is deactivated.
I have no remote access connection via the V-ZUG app. What can I do?
Check whether there is an active Internet connection and whether the appliance is accessible in the home network.
Remove the appliance from your V-ZUG-Home account and try to reconnect it. If this fails, there is no connection to the server. Try again later.
Problems may occur in certain networks, for example if a firewall prevents the connection or if the network is weak.
Why does the V-ZUG app remote access not work equally well with all appliances?
Remote access has been extensively tested and works for all devices that are equipped with it. If problems occur, check whether it is possible to update the appliances software. Local conditions can also make the connection more difficult, such as the location of the appliance.
When I try to connect to the appliance with the V-ZUG app via Bluetooth, no code appears and the connection fails.
Please switch Bluetooth on and off again.
If this does not help, unpair all paired V-ZUG Bluetooth devices in the Bluetooth menu on the mobile phone and try again.
Please restart the appliance and try again.
