Service Hotline

V-ZUG's consideration and decisions always focus on customers. Therefore, V-ZUG is using one of the largest service teams in China. This guarantees you a fast and reliable service, whenever and wherever you need it.

We would ask you to have the following information to hand when reporting a fault:

- Model designation/type
- Serial number (formerly fabrication number)
- Purchase date
- Any service agreement number

You can contact us at:
Phone: +86 400 820 1650
[email protected]

Opening hours:
Monday to Friday 08:00 to 20:00
Saturday 09:00 to 16:00

The advantages of contacting us by phone:

  • Direct troubleshooting by phone
  • Immediate, firm appointments made
  • Fastest possible response time

You can of course also report the fault to us by email. We make every effort to call you as soon as possible in order to agree an appointment.

I would like to report my fault online.