V‑ZUG know-how: FAQ | V-ZUG Hong Kong

V‑ZUG know-how: FAQ

In our FAQ section, you will find the answers to frequently asked questions about V-ZUG appliances. They are an excellent way to access information quickly.

Search for specific questions and answers here or use filters to find the desired topic.

    • Commissioning and operation

    Do I need a V-ZUG-Home login to use the app?

    Yes, you need a V-ZUG-Home login, or you can use your social login (Google or Apple) to use the app.

    • Commissioning and operation

    Can I control my household appliance outside the household network?

    No, for security reasons, the smartphone or tablet must be on the same home network as the V-ZUG appliance. However, you will still receive notifications even when your device is not connected to the home network.

    • Functions, tips and tricks

    Which devices (smartphones and tablets) are compatible with the V-ZUG app?

    The app runs on Android devices from version 10.0 and iOS devices (Apple) from version 13.0.

    • Commissioning and operation

    How do I connect the appliance to the home network?

    To connect your appliance wirelessly via WLAN, follow these steps:

    • Activate V-ZUG-Home in the user settings of your household appliance

    • Download the V-ZUG app on your smartphone or tablet

    • Use the app to connect the appliance to your home network.

    For detailed instructions on connecting your appliance to the V-ZUG app, go to: Connect and enhance your experience with the V-ZUG app

    • Commissioning and operation

    How do I activate V-ZUG-Home?

    Access the user settings of the household appliance and select the V-ZUG-Home function. Depending on the appliance, the V-ZUG-Home modus can be found in the settings or consult the V-ZUG-Home manual for appliance specific variations.

    • Functions, tips and tricks

    What is V-ZUG-Home?

    Activating the V-ZUG-Home mode is required to connect to the V-ZUG app.

    Depending on the appliance, the V-ZUG-Home modus can be found in the settings or consult the V-ZUG-Home manual for appliance specific variations.

    To benefit from the advantages of V-ZUG-Home, please download and install the V-ZUG app from the Google Play or the App Store on your smartphone or tablet.

    • Functions, tips and tricks

    How do I find out if I have an appliance with V-ZUG-Home?

    You will find the V-ZUG-Home configuration in the user settings of each V-ZUG appliance. From there, you can set the V-ZUG-Home mode, read information and restore the factory settings for V-ZUG-Home.

    You can also verify online if your appliance is compatible with the V-ZUG app: Connect Your V-ZUG Appliances with Ease using the V-ZUG App (vzug.com)

    • Commissioning and operation

    Can V-ZUG-Home appliances be integrated into a smart home system?

    Yes, V-ZUG-Home appliances can be integrated into smart home systems. Integration into the DigitalSTROM smart home system is currently possible. For more information, please visit www.digitalstrom.com.

    • Functions, tips and tricks

    Which functions can I use remotely with the V-ZUG app?

    The following functions can be controlled remotely via the V-ZUG app:

    • Stop the current program

    • Send recipes and programs to your oven or steamer

    • Adjust certain user settings on your household appliance

    • Commissioning and operation

    How do I find the IP address of my V-ZUG household appliance?

    Select the following menu items on your household appliance:

    1. Settings

    2. Configure V-ZUG Home

    3. Display information

    4. IP address

    • Functions, tips and tricks

    How do I install the V-ZUG app?

    • Download the app from the Apple App Store (Link) for iOS or Google Play Store (Link) for Android devices and install it on your smartphone or tablet

    • Follow the instruction of the onboarding in the app

    • Create or login with your V-ZUG-Home account or use your social logins

    • Functions, tips and tricks

    Which household appliances are compatible with V-ZUG-Home?

    The range of V-ZUG-Home appliances is continually expanding. You can find the current category overview on the following page: Connect and enhance your experience with the V-ZUG app

    • Commissioning and operation

    Is an internet connection required for the use of the app?

    Yes, an internet connection is required for full utilisation of V-ZUG-Home and the V-ZUG app.

    • Functions, tips and tricks

    Where can I configure the user settings of the household appliance in the app?

    To configure the user settings, select the desired appliance in the app, then click on Settings. A new window will open, displaying the user settings.

    • Commissioning and operation

    How can I display the V-ZUG appliance on a smartphone or tablet?

    To display your V-ZUG appliance, activate V-ZUG-Home in the user settings of your household appliance. Next, download the V-ZUG app on your smartphone or tablet, register or login with your V-ZUG-Home account or social login and connect your appliance in the app.

    • Commissioning and operation

    Can I receive notifications outside of my in-house network?

    Yes, you will receive notifications everywhere, either via a wireless network (WLAN) or mobile Internet.

    • Commissioning and operation

    Why can my household appliance not be connected to the home network via WLAN?

    Please ensure the following conditions are met:

    • Ensure the router is switched on and that the smartphone/tablet can access the home network. Check if the WLAN symbol is visible on the smartphone/tablet.

    • Is V-ZUG-Home activated on the household appliance?

    • Has the V-ZUG app been downloaded?

    • Can the app detect the household appliance?

    • Is the smartphone/tablet connected to the WLAN (home network)?

    • Is Bluetooth activated on the smartphone/tablet?

    • Is 'Location' enabled?

    • Has the PIN been entered correctly (6 digits)?

    • Is the correct WLAN displayed? If not, the device may have poor WiFi reception.

    • Has the WLAN password been entered correctly?

    • Commissioning and operation

    Do I have to stay connected to the 2.4 GHz WLAN with my smartphone after setup to use the V-ZUG app?

    No, after successful setup you can use both frequencies. The appliance remains connected to the 2.4 GHz WLAN. However, make sure that the 2.4 GHz and 5 GHz WLAN are in the same local network, otherwise only remote access is possible. This is the case if both WLAN networks are running on the same router.

    • Functions, tips and tricks

    What are V-Upgrades for? (CH only)

    V-Upgrades allow you to transfer additional functions so that you can expand and personalise the functionality of your appliance. Find out more about V-Upgrade.

    • Commissioning and operation

    Why is a 2.4 GHz WLAN needed for connecting the appliance with the V-ZUG app?

    The 2.4 GHz WLAN penetrates walls and floors better than the 5 GHz WLAN can. V-ZUG therefore uses 2.4 GHz WLAN to ensure an optimum connection to your appliances.

    • Functions, tips and tricks

    In which countries is the V-ZUG app available?

    • Austria

    • Australia

    • Belgium

    • Denmark

    • France

    • Hong Kong

    • Italy

    • Luxembourg

    • Netherlands

    • Spain

    • Singapore

    • Switzerland

    • United Kingdom

    • China (separate app stores + Apple) - currently only a light version on the market (as of 06/22)

    • Functions, tips and tricks

    What energy efficiency class does the DualDry have?

    The DualDry is extremely energy-efficient. In tumble drying mode, it meets the requirements for energy efficiency class A++ and in room air laundry drying, the requirements for energy efficiency class A1.

    • Commissioning and operation

    Why am I not able to start the appliance remotely with the V-ZUG app?

    It is currently not possible to start the appliance remotely for security reasons. You must always confirm your selected programmes and recipes on the appliances in order to start them. We are developing ways in which to enable this functionality in the future.

    • Functions, tips and tricks

    Can the start time be programmed?

    The programme start can be individually defined via the delayed start. Furthermore, the controls can be automated via the moisture control programme.

    • Commissioning and operation

    The V-ZUG-Home symbol on my appliance is always lit. What does this mean?

    V-ZUG-Home mode is active, and the appliance is connected to the WLAN.

    • Functions, tips and tricks

    Does the DualDry blow out hot air?

    During room air laundry drying, the room air (and therefore the clothes) is dehumidified; to this end, a heat pump is used. The temperature of the air blown out is only slightly above the temperature of the room air. DualDry releases a heat capacity of some 350-400 W into the room during operation. This means that the air blown out in normal operation is 5 - 10°C higher than the room temperature, but it is not electronically heated, which results in very good energy efficiency values. If the DualDry blows out tangibly hot air, this is often caused by a clogged fluff filter. Only when drying in the drum is the laundry dried with heated air.

    • Maintenance and Cleaning

    Do fluff filters need to be cleaned?

    The appliance has one fluff filter and two filter mats. Since the gentle stream of air and extremely gentle treatment only remove a small amount of fluff from the fabric, the fluff filter only needs to be emptied occasionally. The appliance automatically detects when the fluff filter is heavily clogged. A notification appears in the display when the fluff filter needs cleaning.

    • Functions, tips and tricks

    Can the air flow be changed?

    No, the air flow cannot be changed. However, as the air circulation has only a limited impact on the drying, factors such as the size of the room, volume of laundry or how the laundry was hung up are more decisive.

    • Functions, tips and tricks

    How effectively are creases removed?

    The extent to which creases are removed very much depends on the type of fabric, as the fibre types all behave differently. Creases in textiles made from cotton and polyester fabric blends or wool, for instance, can be removed significantly more effectively than those in textiles made from linen, cotton or silk. A superior crease removal effect can also be achieved with cotton shirts labelled as "anti-crease" or "easy-care".

    • Commissioning and operation

    Why does the V-ZUG app remote access not work equally well with all appliances?

    Remote access has been extensively tested and works for all devices that are equipped with it. If problems occur, check whether it is possible to update the appliances software. Local conditions can also make the connection more difficult, such as the location of the appliance.

    • Functions, tips and tricks

    The drying period depends on the following factors:

    spinning capacity of the selected washing programme, textile types, laundry volume in the room, room temperature and humidity, placement of the laundry in the room and how it is arranged, hanging habits (“double” over a line, “single” over a line with pegs, “single” over two lines)

    • Commissioning and operation

    Where are the language settings for the V-ZUG app?

    The language settings depend on the setting on your smartphone or tablet. Selecting the region during onboarding has no influence on the language.

    To change the language in the app, please set the desired language in your mobile phone or tablet settings.

    • Functions, tips and tricks

    Why do dishwashers need a hygiene programme?

    The hygiene programme is designed for particularly sensitive items such as cutting boards and baby bottles.

    • Functions, tips and tricks

    How long does the drying take?

    According to the measurement in line with the standard, the drying capacity at a maximum room size of 9 m² is 1.34 kg/h and it takes 5h 40min.

    • Commissioning and operation

    The V-ZUG-Home symbol on my appliance is flashing. What does this mean?

    There can be various reasons for this. The flashing frequency and type provide information about this:

    • Slow flashing when the screen is switched on (1s on, 1s off): V-ZUG Home mode is active, but there is no connection to the WLAN. If the appliance has already been claimed and does not reconnect, follow the instructions for "I cannot connect to my appliance."

    • Irregular, short flashes: Data is being transferred to the appliance. This is normal and only indicates activity.

    • Rapid flashing when the screen is switched on (1/4s on, 1/4s off): Ready for Bluetooth connection, is only active during claiming.

    • Functions, tips and tricks

    What are the advantages of a cutlery drawer?

    Because the cutlery drawer is located at the top of the dishwasher, loading cutlery is ergonomic and puts less strain on your back. The cutlery drawer is designed so that the cutlery does not come into contact with each other, enabling optimal cleaning and protecting your expensive cutlery. Espresso cups can be placed in the central part of the cutlery drawer. Thanks to the cutlery drawer, the cutlery basket in the lower basket is no longer required, leaving more space for plates and other items.

    • Functions, tips and tricks

    Can long-stemmed glasses still be placed in the upper basket if the cutlery drawer is used?

    Yes, the cutlery drawer is designed so that the right-hand external wing can be retracted sideways, meaning that long-stemmed glasses can still be placed in the upper basket below.

    • Functions, tips and tricks

    How is the odour removal function in the RefreshButler different to other drying cabinet appliances?

    The RefreshButler actually eliminates odorous substances, thereby removing odours with a lasting effect. Other appliances simply mask odorous substances with perfume or odour-masking scents during the refresh programme.

    • Commissioning and operation

    How do I open the door of an AutoDoor appliance in the event of a power cut?

    The appliance door can always be opened by hand. The best way to do this is to hold the top corners of the glass front and open the door by hand.

    • Functions, tips and tricks

    My dishes are still not clean when they come out of the dishwasher – what can I do?

    There are a number of reasons for unsatisfactory cleaning results. The most common are listed below: - Too many dishes are packed too closely together in the dishwasher, preventing the water jets from the spray nozzles from reaching every part of the dishes and resulting in spray shadows. Spray shadows are surfaces on dishes that have been missed by the water jet and are therefore not cleaned. - The dishwasher's spray arms are blocked, meaning that the water spray pressure is too low for proper cleaning. In this case, you can simply remove the spray arms (see the operating instructions) and clean the nozzles under the tap. - Select the RinsePlus user setting on the dishwasher. RinsePlus increases the amount of water and extends the programme duration.

    • Functions, tips and tricks

    What is the V-ZUG BakeOmatic?

    Whether it’s your own creation, something spontaneous or a recipe from a book, everything is fully automated! With the V-ZUG BakeOmatic, there is no need to enter the cooking duration, temperature, operating mode or weight manually. Whether it’s a carefully thought out menu for guests or something you’ve thrown together using ingredients from the garden, refrigerator or pantry, the BakeOmatic always delivers quick, simple and tasty results. Thanks to unique sensor technology in the climate control system (CCS) with active ventilation flap, your cooking chamber will reach the ideal conditions for your dish. Your steamer or oven will automatically detect the weight and size of the dish and will select the best sequence of the various operating modes with exactly the right temperature and duration. What’s more, you can find out exactly when the dish will be ready just moments after you begin.

    • Functions, tips and tricks

    Why does the appliance run for so long?

    Room air laundry drying takes more time, as the laundry is streamed less efficiently with air and the temperatures during this process are also lower than when drying in the drum. Other factors that slow down the drying process: A lot of laundry in a small room, very damp laundry (of small spinning speed), open doors or windows, humidity that additionally enters the room, clogged front filter mat, items that prevent the release of air, soiled or faulty humidity sensor.

    • Commissioning and operation

    When does the water tank need to be filled or emptied?

    We recommend filling the fresh water tank at the start of each programme and emptying both tanks at the end of each programme.The appliance automatically detects and notifies you when the condensation tank is full or the fresh water tank is empty.

    • Functions, tips and tricks

    Do dishwashers also have sprint programmes?

    Extremely fast programmes are offered at each convenience level. These programmes last between 11 and 30 minutes depending on the convenience level.

    • Functions, tips and tricks

    What do I need to consider when using a sprint programme?

    Sprint programmes are suitable for lightly soiled pre-dinner or coffee dishes. Sprint programmes are not suitable for normally or heavily soiled plates/pans and other items. If you use tabs, we recommend that you select the All in 1 function in the user settings. The All in 1 function extends very fast programmes, meaning that the tabs are able to dissolve and achieve their full cleaning effect.

    • Functions, tips and tricks

    Should I choose a vented dryer or a condenser dryer?

    It depends: for a vented dryer, you'll need to install an air duct leading outside from where you intend to place the dryer.

    • Maintenance and Cleaning

    How does the appliance hygiene function stop the build-up of odours?

    V-ZUG offers the appliance hygiene function in AdoraWash Vx000 washing machines. It appears at regular intervals on the appliance. The programme cleans the drum interior (while it is empty) at the maximum temperature, eliminating any bacteria that might lead to unpleasant odours.

    • Maintenance and Cleaning

    How does the appliance hygiene programme work?

    Start it without putting any laundry in the washing machine. The programme heats a small amount of water to approximately 80°C and then treats the inside of the appliance with steam to significantly reduce the number of germs.

    • Commissioning and operation

    Can softener or pre-detergent be added manually via the drawer on the right if OptiDos is used? Do additional settings need to be made?

    Yes, the softener can be added separately in the right compartment even if detergent was chosen from the OptiDos drawer. This does not require any additional settings, as the detergent compartment on the right-hand side is rinsed for every wash.

    • Functions, tips and tricks

    How does the hot air operating mode on the steamer work?

    A heating element behind the hot air diffuser plate heats up the air inside the cooking chamber, which is circulated evenly. The feature is suitable for cakes, biscuits, bread and roasted meat on two levels. Set the temperature approx. 20 °C lower than for top/bottom heat.

    • Functions, tips and tricks

    Can V-ZUG washing machines help me keep creases out of my laundry?

    Our anti-crease programme is yet another highlight of the comprehensive V-ZUG laundry care range. It is designed primarily for blouses, shirts, T-shirts and cotton trousers that are treated for 20 minutes. Put the items on hangers while they are still slightly damp. Iron them lightly if required and they will look as good as new.

    • Commissioning and operation

    Do I still need an oven if I have a steamer?

    V-ZUG steamers make for ideal additional appliances. This means you can always enjoy the benefits of having a steamer: You can prepare a delicious gratin or a piece of meat with automatic soft roasting in the oven, while the steamer handles ingredients such as rice, vegetables or an exquisite dessert. Stress-free cooking guaranteed.

    • Commissioning and operation

    Can you install an extra-high dishwasher under any circumstances?

    Theoretically yes. Please discuss this option with your specialist dealer.

    • Commissioning and operation

    Can organic or soap detergents also be used?

    Yes. In the user settings, modular detergents can be activated by activating the function. This type of detergent is added to the detergent dispenser drawer on the right.

    • Commissioning and operation

    How do I use OptiDos from V-ZUG in everyday life?

    OptiDos can play a valuable role in your daily routine. You no longer have to think about dosing the detergent. V-ZUG has also made the operation and selection of the correct programme as easy as possible. 3 clicks are sufficient to start the washing machine with the desired programme and automatic dosing.

    • Commissioning and operation

    Can I put the tumble dryer on top of the washing machine if I don’t have much space?

    Yes, you can put the tumble dryer either next to or on top of the washing machine. The stacking kits supplied (AdoraWash/AdoraDry) make it safe and easy to install the machines.

    • Commissioning and operation

    How can I save water while doing laundry?

    The AdoraWash Vx000 washing machines are equipped with the partial load water and energy economy function as standard. It is completely automatic and checks how much washing is in the drum before the start of every wash cycle, achieving water savings of as much as 60% compared with using the maximum amount of water in the drum.

    • Commissioning and operation

    Can I also connect the washing machine to a hot water supply?

    Yes, you can –  if you have a solar installation at home, you can use the hot water it generates for the washing machine.  This is an optional feature on AdoraWash Vx000 washing machines.

    • Functions, tips and tricks

    What is the purpose of the WetClean programme?

    You use this to loosen up delicate textiles. (Remove them immediately after the programme has completed.)

    • Functions, tips and tricks

    How does the «Tip and go» function work?

    You select a main programme with the press of a single button. This means all the required settings are automatically chosen. If desired, select additional functions by pressing the corresponding buttons. If no button is pressed within 20 seconds, the programme selected will start automatically.

    • Functions, tips and tricks

    How do I know long the tank content will last?

    By pulling out the OptiDos drawer, the load capacity for both dispensers is shown on the touch display and whether or not there is sufficient detergent. If the filing level is low, a notification will automatically appear on the display after the wash (without pulling out the detergent dispenser drawer).

    • Functions, tips and tricks

    Is there anything that may NOT be filled in the OptiDos dispenser?

    Yes. Powder detergent, tabs, Javelle water or comparable bleaches may not be filled in the containers.

    • Functions, tips and tricks

    How is the correct dosing volume of liquid detergent set?

    As standard, we recommend entering the dosing volume of the detergent manufacturer for 4–5 kg of laundry, medium soiling and the local water hardness in the machine. In most cases, the recommended dosing volume of the manufacturer can be found in a table on the rear of the packaging.

    • Functions, tips and tricks

    What can be filled in the OptiDos dispensers?

    The following liquid detergents may be added to each dispenser: Universal detergent, colour detergent, fine detergent, softener, wool detergent, baby detergent, detergent for black clothes, detergent for white clothes, outdoor detergent. The dispensers can be flexibly filled according to personal requirements. Both dispensers with detergent, both dispensers with softener, one dispenser of detergent and one dispenser of softener, only one dispenser used with detergent or softener. The dispensers are also easily emptied if necessary and filled with another agent.

    • Functions, tips and tricks

    Why was the DualDry not also implemented in the V6000?

    The DualDry was implemented in accordance with the OptiDos appliance for the V4000. This means that the two new V-ZUG products can be perfectly combined with one another.Furthermore, it is more cost-effective to offer the DualDry with the V4000 than would be possible with the V6000.

    • Functions, tips and tricks

    Why was the DualDry not also implemented in the Unimatic?

    The DualDry was implemented in the Adora, as the air throughput was too low for a laundry room in an apartment building. Furthermore, the operating modes cannot run at the same time. If laundry is hanging up in the room and another tenant decides to use the tumble dryer, then this eliminates the possibility of room air laundry drying as the humidity within the room is no longer regulated.

    • Functions, tips and tricks

    Does the use of the DualDry with the moisture control programme still have an effect and is it even influenced by the Minergie system?

    It is unlikely that the combination of “comfort ventilation (target humidity: 30–50%) and DualDry (target humidity: 50–60%)” would cause problems.

    • Functions, tips and tricks

    I suffer from allergies. Can a washing machine help me cope with them?

    The anti-mite programme eradicates mites and allergens – importantly, that includes house dust mite excretions, which are linked to respiratory problems. These unwelcome house guests are incredibly resilient, but they are completely wiped out by the anti-mite programme found in AdoraWash and Unimatic product lines. The results are so good that even technical institutes are sharing them.

    • Functions, tips and tricks

    How do the washing machines stand out in terms of energy efficiency?

    The energy label provides information about this. Three factors are measured in washing machines – energy consumption, washing performance and spin efficiency. All V-ZUG washing machines have achieved an A+++ rating in energy efficiency.

    • Functions, tips and tricks

    Are there fridges with an integrated icemaker?

    The FoodCenter, CombiCooler Supreme and the Freezer Supreme (appliances in the Supreme line are only available in selected markets) are all equipped with an ice maker, which can dispense ice cubes, crushed ice or iced water. Perfect for cocktail parties!
    • Functions, tips and tricks

    How can I keep meat, fish and sausages fresh for a longer period of time?

    The FreshControl Zone provides the optimum conditions for storing meat, fish, poultry and sausages for longer at temperatures around freezing point, meaning you can enjoy fresh food without having to go out shopping every day. Often referred to as the 0-degree zone, the FreshControl Zone is perfect for this when humidity is low.
    • Functions, tips and tricks

    How can I safely place big bottles in the fridge?

    Certain appliances feature a bottom compartment complete with bottle drawer, which offers vertical storage for many large bottles in a handy removable basket. A bottle rack for horizontal storage is also available in certain models.
    • Functions, tips and tricks

    Induction hobs offer pan detection. How does this work?

    Have you ever turned your stove on by accident or forgotten to turn off the heat? Now this not a problem any more. Pan detection ensures that the stove generates heat only when a pan is placed on the hob. A timer-controlled safety shut-off monitors each cooking zone and turns it off after a certain period. And if you have some aspiring junior chefs in your family, use the childproof lock to prevent accidents.
    • Functions, tips and tricks

    Induction hobs offer a PowerPlus function. What is it for?

    The PowerPlus function offered by almost all induction hobs helps you save time. If, for example, you need to heat up a large quantity of water, you can have a cooking zone work at an increased power level of up to 140%. PowerPlus puts up to 3700 watts at your disposal.
    • Commissioning and operation

    Why does the PowerSteam not have an energy label?

    According to the standard, combined appliances with microwave ovens are not allowed to have energy labels. We have been reprimanded by the European Standards Committee regarding the MSLQ. That is why we have removed the energy-label from both the PowerSteam and the MSLQ. (We would have otherwise achieved the good rating of A+)

    • Functions, tips and tricks

    How can I make sure my laundry is treated gently?

    The innovative DialogSystem takes care of this. The washing machine communicates information on the amount and type of laundry, spinning speed, the selected wash programme etc. to the tumble dryer. Based on these data, the dryer selects the ideal drying programme and determines its precise duration, ensuring that your laundry is not damaged by the wrong choice of drying programme.

    • Functions, tips and tricks

    How can I make use of low electricity rates?

    You can use the delayed start function to set your electricity provider’s low rate times up to 24 hours in advance and use the machine during these times. The current range of AdoraWash washing machines also features the intelligent OptiTime delayed start function. If you use OptiTime at night, for example, and combine it with low electricity rates, you can make energy savings of up to 63% per wash cycle.

    • Functions, tips and tricks

    Is there anything in particular to consider when planning to fit a FoodCenter fridge in my kitchen?

    You'll need a dedicated water connection to use the FoodCenter's ice cube dispenser.
    • Functions, tips and tricks

    What different kinds of hobs are available?

    There are radiant hobs, which are controlled via a stove or switch box (formerly Quicklight). By contrast, autarkic radiant hobs (formerly Toptronic) and induction hobs feature controls situated directly on the glass surface. The space saved in this way can be used by fitting an additional 1/6th drawer. Cooking by forced induction is the nec plus ultra for the chef's home kitchen. The CombiCookTop range (formerly Fusion) includes induction hobs that have an extractor  embedded in the hob.
    • Functions, tips and tricks

    How does cooking with induction work?

    Instead of the traditional heating element, an induction coil is placed beneath the glass ceramic hob, generating a varying electromagnetic field. The field generates eddy currents in the base of the pan, which leads to a rapid heating of the magnetic pan material.
    • Functions, tips and tricks

    What exactly is the vibration absorbing system (VAS)?

    With the new Adora model, VAS compensates an unbalanced load during the spinning phase. This means the machine runs particularly smoothly and quietly. Structure-borne sound and its transmission to adjacent rooms are greatly reduced, which makes the Adora ideal for use in apartments or in buildings with an air-proof envelope such as those built according to the MINERGIE® standard. As documented by official tests, the V-ZUG Adora with VAS conforms perfectly to the stringent requirements of SIA standard 181.

    • Functions, tips and tricks

    What is the ClickShelf system?

    Our new CombiCooler generation offers an innovative ClickShelf rack system, which allows you to adjust the height of your racks easily with one hand and make full use of the width at the front when storing your food.
    • Functions, tips and tricks

    What is the purpose of the bottle drawer with removable drinks basket?

    This additional cooling zone offers storage room for beverages at a pleasant drinking temperature. The extractable bottle drawer running on rails is particularly convenient. It contains a removable basket with space for six bottles. Its somewhat higher temperature makes this bottom compartment ideal for cold-sensitive food such as potatoes and exotic fruit.
    • Functions, tips and tricks

    What is the purpose of the textile type programme?

    The Adora SLQ and Adora SL models automatically select the appropriate wash programme for different types of laundry such as jeans, baby clothes or net curtains. The baby garments programme, for example, ensures that your little one's clothes turn out perfectly hygienically clean. Microbiological tests by the Veritas laboratory have confirmed its effectiveness.

    • Functions, tips and tricks

    What is the purpose of the night economy programme?

    The Adora night economy programme reduces energy consumption by 40% and water consumption by 20%. You can make use of lower night electricity rates and protect the environment. What's more, the Adora is very quiet.

    • Functions, tips and tricks

    What is VisionAssist, and which users benefit from it?

    VisionAssist is a feature on the CookTop V2000 and CombiCookTop V2000 that improves usability and makes operation more intuitive. It works together with the physical knobs, which provide haptic and optional acoustic feedback (click stops). VisionAssist offers clear guidance for everyday cooking and is especially helpful for users who rely on acoustic power level information, including visually impaired users.

    • Functions, tips and tricks

    What colours are the CookTop V6000 FullFlex hob available in?

    The FullFlex hob is available in Black, Platinum, and now also Pearl. The Black version has an even deeper shade for a smoother transition from the display to the frame. Platinum replaces the previous gray colour, offering a more refined and modern appearance. Pearl expands the design palette, providing additional flexibility for easy integration into kitchen designs.

    • Functions, tips and tricks

    What installation considerations are there for the CookTop V6000 FullFlex hob?

    When planning and installing the FullFlex hob, ensure that the front cabinetry includes a ventilation slit of at least 2 mm to allow proper hot-air exhaust. Detailed requirements can be found in the planning aid.

    • Functions, tips and tricks

    What control options does the CookTop V2000 offer?

    The CookTop V2000 allows customers to choose between the modern V-ZUG single slider or a unique knob control solution. Both options feature an intuitive, attractive user interface. The control knobs are available in V-ZUG design colours Black, Platinum and Pearl and allow quick, precise adjustment of power levels.

    • Maintenance and Cleaning

    What makes induction hobs so easy to clean?

    Induction hobs are impressively fast. They react quickly and are finely adjustable, which means liquids will rarely boil over, if ever. As the heat is generated in the base of the pan only, the glass around the cooking zone is hardly warmed up at all. Therefore spilt food won't burn and the hob can be cleaned easily with a damp cloth.
    • Maintenance and Cleaning

    How do you clean the hob?

    Slight soiling can be removed with a smooth cloth and a little detergent. To tackle heavy dirt, apply glass ceramic cleaning agent with a sponge, leave it on for a few minutes and then remove it with a cloth. Encrusted dirt can be removed with a hob scraper.
    • Functions, tips and tricks

    What is meant by MonoFridge mode?

    With MonoFridge, you can transform the freezer compartment into a standard refrigerator in just a few hours, freeing up even more space for fresh food.
    • Commissioning and operation

    What is the most economical way to use a refrigerator?

    Minimise your energy consumption and costs by defrosting your refrigerator regularly, positioning it in a cool place, not on the balcony, letting warm food cool down before placing it in the fridge and tightly covering liquids such as sauces.

    • Functions, tips and tricks

    What actions can I take to prevent undesirable odours?

    To make sure the range hood works as effectively as possible, switch it on three to five minutes before you start cooking. This allows an air flow to be established in the room so that vapours and odours can be conducted away quickly. To prevent the build-up of negative pressure and support the extraction of cooking odours, fresh air must be supplied at the same time. As a result, the following rules apply: always open a window when using air extraction solutions. Once you have finished cooking, keep the fan running for another five to ten minutes. Many range hoods have an automatic run-on function for this purpose. In particular, frying pans should be left under the range hood if they are still hot because they can still disperse odours even after you have finished cooking.
    • Functions, tips and tricks

    What is the automatic run-on function?

    Hoods with the automatic run-on function extract the remaining cooking vapours from the room for a specific time period (between 5 and 20 minutes) even after you have finished cooking and switched off the range hood. After that point, the range hood is switched off automatically. If the appliance is being used in recirculation mode, the activated charcoal filter can also carry out final drying of the furniture base – just like in range hoods that remove vapours by extracting them downwards (downdraft systems). This useful function is integrated into various range hoods and downdraft systems, and is activated by tapping the clock button shown at the end of the cooking process.
    • Functions, tips and tricks

    How do I explain the use of DualDry in MINERGIE buildings?

    If the laundry room or drying room are also to be connected to the comfort ventilation system, the two systems (comfort ventilation and DualDry) will complement each other when drying wet laundry. This means that increased air humidity in the room is reduced (dehumidified) both by the comfort ventilation system and by our dryer. There may be a problem if the target room humidity of the comfort ventilation system is set higher than that of the dryer. This would mean that the comfort ventilation system becomes permanently moist and our dryer would be permanently dehumidified (especially with our moisture control programme). This seems highly unlikely to me, since a laundry room generally calls for a dry climate and the recommended target room humidities of the comfort ventilation system are somewhat lower than ours – see below).

    • Functions, tips and tricks

    Can water softener be dosed in the OptiDos washing machine? How would this work?

    It cannot be dosed.

    • Functions, tips and tricks

    What is the difference between an extracted air and a recirculation air range hood?

    Extracted air range hoods require access to the outdoors. They convey cooking vapours directly outside into the open air via the metal grease filter. In a recirculation air range hood, the air is drawn in, cleaned using an activated charcoal filter and then conveyed back into the kitchen. This option is particularly suitable if there is no way to convey the cooking vapours from the range hood in your kitchen to the outside. Virtually all V-ZUG range hoods can be operated with either extracted air or recirculation air.
    • Functions, tips and tricks

    What types of range hoods are there?

    There are different solutions to suit you – whether you want your range hood to be an eye-catching design feature or for it to be discreetly integrated into your kitchen. On the wall If you want to make your range hood stand out, then a wall hood is a great choice. Wall hoods are also available as slanted versions which provide ample headroom. They are installed on the wall directly above the hob. Integrated into the kitchen units If you would rather incorporate the hood into the kitchen so that it is virtually invisible, then we recommend a built-in range hood with a glass canopy, a flat-panel range hood or an integrated range hood. These are perfect for kitchens in which you need to make clever use of the space. On the ceiling Range hoods designed for ceiling installation are the perfect solution in open-plan kitchens that feature a free-standing cooking island. Choose your favourites from our elegant ceiling range hoods and our wide range of attractive island hoods. Downdraft or in the hob itself Without long detours, cooking vapours are whisked away at the very place where they first develop – on the hob itself. Our integrated hob hood, the pull-out downdraft and the induction hob with integrated range hood offer increased headroom and extract the vapours downwards.
    • Functions, tips and tricks

    When is it worthwhile installing an extra-high dishwasher?

    An extra-high model offers space for plates with a diameter of 33cm. This means that an extra-high dishwasher makes sense if you want to use it for large plates, tall wine glasses or baking trays.

Modern oven in an elegant kitchen with open door

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