V-ZUG Care | V-ZUG Hong Kong

V-ZUG Care / V-ZUG Care+ guarantee information

Installation

The appliance is professionally installed by your dealer.

Further information: Talk to your dealer to arrange a date that suits you best for installing your household appliances.

Collection and disposal

The collection and professional disposal of appliances can be organised by the dealer on request.

V-ZUG Care +

The duration of this additional guarantee package begins once the V-ZUG Care package has expired and continues for a further five years. If you did not purchase V-ZUG Care for your appliance in use, the duration of this package will begin at a time of your choosing within 5 years of the appliance installation.

5-year guarantee for appliances in use

The guarantee covers material defects and manufacturing faults that occur during everyday use within its five-year validity period.

Further information: The guarantee service includes telephone consultation, repair of the defect, any original spare parts required, work and travel. The guarantee starts either on the date of purchasing the guarantee package or once the initial V-ZUG Care package has expired and requires online registration.

Product check-up

To keep your appliance running smoothly and allow you to benefit from the best possible user experience, we carry out an appliance check-up at the beginning of the guarantee period.

Further information: The product check-up includes a one-time visit to your home that will take around two hours. The service includes software upgrades, function tests, potential replacement of components and personal advice. The product check-up is free of charge if you insure four or more appliances, or it can be purchased separately if you insure up to three.