2-year guarantee   You receive a two-year guarantee from the date of purchase on every V‑ZUG product.

What is covered? The guarantee covers material and manufacturing defects. During the guarantee period, any such defects will be remedied without charge. It includes the costs of labour and travel as well as replacement materials. V‑ZUG, at its sole discretion, may elect to either repair or replace the product with an equivalent product or refund the purchase price. Any other claims are excluded.

Where is the guarantee valid? The guarantee is only valid in the country in which the appliance was purchased and provided either V‑ZUG itself or a service provider authorized by V‑ZUG provides services in the country concerned. If appliances are shipped to other countries, the technical conditions (e.g. mains voltage, frequency, etc.) or the climatic and environmental conditions of the country concerned may cause problems. We therefore reserve the right to refuse the guarantee for appliances that are not approved for the country concerned.

What is excluded? The guarantee does not cover damage occurring after manufacture, such as transport damage, damage caused by handling or installing the appliance contrary to the specifications, improper use, misuse, inadequate care, natural usage, external influences, force majeure and reasons beyond the control of V‑ZUG LTD. Any work carried out by a service provider not authorized by V‑ZUG as well as the use of spare parts other than the original V‑ZUG spare parts void the obligations under the guarantee. The contractual or legal claims against the product seller are not affected by this guarantee. The non-use or sparing use of the appliance does not justify a claim to guarantee extension. 

Valid from 1 February 2018