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Which descaling solutions are suitable?
We recommend only using durgol swiss steamer for descaling. Standard descaling solutions are not suitable as they may contain foam-creating additives or not be effective enough. Using a different descaler could cause overfoaming, inadequate descaling or, in extreme cases, damage to the appliance.
How are creases reduced?
Applying steam makes the textile fibres smooth, causing creases to unfold. Clothing is smoothed out using a combination of its own weight and a gentle stream of air.
How effectively are creases removed?
The extent to which creases are removed very much depends on the type of fabric, as the fibre types all behave differently. Creases in textiles made from cotton and polyester fabric blends or wool, for instance, can be removed significantly more effectively than those in textiles made from linen, cotton or silk. A superior crease removal effect can also be achieved with cotton shirts labelled as "anti-crease" or "easy-care".
How are textiles sanitised?
The additional hygiene programme eliminates germs using an elevated temperature (above 60 °C) over a longer exposure time. Independent laboratory trials have confirmed a reduction in germs of up to 99.99 %.
Can all textiles be refreshed in the RefreshButler?
Virtually all of them – but we advise against using the RefreshButler on water-sensitive fabrics such as fur or leather.
How does it eliminate germs and bacteria from clothing?
Recurring cycles of steam and special photocatalysis technology remove 99.99 % of germs and bacteria from clothing.
How does the RefreshButler dry the clothes?
The integrated heat pump and the ventilation system blow warm air into the interior and whisk away the humid air.
When does the water tank need to be filled or emptied?
We recommend filling the fresh water tank at the start of each programme and emptying both tanks at the end of each programme.The appliance automatically detects and notifies you when the condensation tank is full or the fresh water tank is empty.
How does the OptiDos drawer need to be cleaned?
There are two options. In the event of minor soiling, the unique, automatic cleaning programme can be started via the OptiDos settings. It rinses both OptiDos dispensers with water. The second option can be applied when switching from softener to detergent or in the event of strong soiling (e.g. deposited detergent). In doing so, the OptiDos drawer can be easily removed manually without using tools and cleaned by rinsing under the tap. Do not clean the drawer in the dishwasher.
When does the OptiDos drawer need to be cleaned?
As required, in the event of strong soiling and when changing from softener to detergent.
How does the appliance hygiene function stop the build-up of odours?
V-ZUG offers the appliance hygiene function in AdoraWash Vx000 washing machines. It appears at regular intervals on the appliance. The programme cleans the drum interior (while it is empty) at the maximum temperature, eliminating any bacteria that might lead to unpleasant odours.
How does the appliance hygiene programme work?
Start it without putting any laundry in the washing machine. The programme heats a small amount of water to approximately 80°C and then treats the inside of the appliance with steam to significantly reduce the number of germs.
Can softener or pre-detergent be added manually via the drawer on the right if OptiDos is used? Do additional settings need to be made?
Yes, the softener can be added separately in the right compartment even if detergent was chosen from the OptiDos drawer. This does not require any additional settings, as the detergent compartment on the right-hand side is rinsed for every wash.
When does it make sense to use washing powder?
Primarily for white laundry. Because only washing powder contains bleach and can therefore better remove stains from fruit, coffee, tea, etc.
How do I use OptiDos from V-ZUG in everyday life?
OptiDos can play a valuable role in your daily routine. You no longer have to think about dosing the detergent. V-ZUG has also made the operation and selection of the correct programme as easy as possible. 3 clicks are sufficient to start the washing machine with the desired programme and automatic dosing.
I want to place the tumble dryer next to the washing machine. Can I choose which side door hinges are fitted?
All our latest washing machines (Adora) and tumble dryers (Adora) are available with the door hinges on the right-hand or left-hand side. This means you can choose the most suitable version for your circumstances.
How do I link up my appliance?
Detailed information is available online: https://home.vzug.com/en/
What can I do if the machine/display breaks down unexpectedly or stops working correctly?
As with many other electronic appliances, it can help to unplug the appliance and disconnect it from the power for 10 seconds. This reboots the system so that minor faults can be fixed.
What after-sales services does V-ZUG offer its customers?
When you buy one of our quality appliances, we give you a complimentary demonstration at your home to ensure you make the most of all that our machines have to offer. Our website at www.zugplus.ch is regularly updated with seasonal recipe suggestions for our steamers and for the Microbraun SL. And if you have any cooking-related questions, our cookery hotline is there to help.
Why do dishwashers need a hygiene programme?
The hygiene programme is designed for particularly sensitive items such as cutting boards and baby bottles.
How much energy does the energy saver button actually save?
The energy saver programme reduces the washing temperature by 5°C, which results in an energy saving of 10%.
Can long-stemmed glasses still be placed in the upper basket if the cutlery drawer is used?
Yes, the cutlery drawer is designed so that the right-hand external wing can be retracted sideways, meaning that long-stemmed glasses can still be placed in the upper basket below.
What is the difference between the Party programme and the Sprint programme?
The Sprint programme lasts 20 minutes and is suitable for quickly cleaning lightly soiled pre-dinner glasses. The Party programme lasts 11 minutes and is perfect for when an exceptionally large number of dishes need to be washed quickly ready to be used again – for example, a party with many guests. When using the party programme, the dishwasher starts with a 20-minute heating phase, after which the dishwasher can be fully loaded up to five times in a row.
How is the correct dosing volume of liquid detergent set?
As standard, we recommend entering the dosing volume of the detergent manufacturer for 4–5 kg of laundry, medium soiling and the local water hardness in the machine. In most cases, the recommended dosing volume of the manufacturer can be found in a table on the rear of the packaging.
My dishes are still not clean when they come out of the dishwasher – what can I do?
There are a number of reasons for unsatisfactory cleaning results. The most common are listed below: - Too many dishes are packed too closely together in the dishwasher, preventing the water jets from the spray nozzles from reaching every part of the dishes and resulting in spray shadows. Spray shadows are surfaces on dishes that have been missed by the water jet and are therefore not cleaned. - The dishwasher's spray arms are blocked, meaning that the water spray pressure is too low for proper cleaning. In this case, you can simply remove the spray arms (see the operating instructions) and clean the nozzles under the tap. - Select the RinsePlus user setting on the dishwasher. RinsePlus increases the amount of water and extends the programme duration.
How long does the drying take?
According to the measurement in line with the standard, the drying capacity at a maximum room size of 9 m² is 1.34 kg/h and it takes 5h 40min.
I have some items of clothing that I’m unsure about putting in the washing machine. Does the machine have programmes that can handle them correctly?
Yes. Hand wash, WetClean and wool programmes are available, and it’s also possible to activate additional functions such as Easy care.
How do the washing machines stand out in terms of energy efficiency?
The energy label provides information about this. Three factors are measured in washing machines – energy consumption, washing performance and spin efficiency. All V-ZUG washing machines have achieved an A+++ rating in energy efficiency.
Are appliance doors with AutoDoor a safety risk for unsupervised children?
No. If the appliance door reaches its stopping point or encounters resistance, movement is stopped. The appliance door is uncoupled from the drive at a certain angle and can be moved freely. If an appliance door with AutoDoor is stopped manually, you must press the button again or close the appliance door manually to reset it.
Can you install an extra-high dishwasher under any circumstances?
Theoretically yes. Please discuss this option with your specialist dealer.
What is the best way of stowing large or unwieldy cutlery?
If you often clean ladles, wooden spoons, whisks or long meat knives in the dishwasher, we recommend using our Vario cutlery basket insert. The Vario cutlery basket insert is already included as standard in our SL models, but can also be bought as an optional accessory for our models in the N and S lines. The Vario cutlery basket insert can also be retrofitted to older appliances.
Which models are designed for use in a family home or flat?
The AdoraWash and AdorinaWash product ranges are ideal for family homes or flats, while the Unimatic range is designed for communal laundry rooms and small businesses.
How do I benefit from the room air function? The laundry can be hung up anyway.
If the laundry is dried in a room, the humidity must be transported out of the room through ventilation in order to prevent humidity damage, such as the formation of mould on walls. By ventilating, a lot of heating energy is lost in winter, which increases heating costs. DualDry removes the humidity from the air. This means that ventilation is required less frequently. Furthermore, the laundry can also be dried in rooms without windows, meaning an extra room is not required.
What is the energy consumption like compared to tumble drying or previous room air laundry dryers?
As drying in a room takes place at low temperatures and the laundry in a room can be less efficiently streamed with air, drying laundry in a room can require slightly more energy than when drying in the drum.
How does the regeneration operating mode work?
The cooking chamber is heated by steam and hot air. The food is reheated gently without drying it out. This feature is suitable for reheating cooked food or for cooking convenience products and ready meals. Regeneration can be carried out simultaneously on several levels with no flavour transfer.
How does the hot air operating mode on the steamer work?
A heating element behind the hot air diffuser plate heats up the air inside the cooking chamber, which is circulated evenly. The feature is suitable for cakes, biscuits, bread and roasted meat on two levels. Set the temperature approx. 20 °C lower than for top/bottom heat.
Do I still need an oven if I have a steamer?
V-ZUG steamers make for ideal additional appliances. This means you can always enjoy the benefits of having a steamer: You can prepare a delicious gratin or a piece of meat with automatic soft roasting in the oven, while the steamer handles ingredients such as rice, vegetables or an exquisite dessert. Stress-free cooking guaranteed.
Can an existing cooker or oven be replaced with a steamer?
The CombairSteamer fits best in an existing niche (762 mm) for a standard oven or cooker. These appliances combine a complete oven and steaming functions. CombairSteamers offer all the steaming programmes of a steam cooker and the classic functions of an oven – such as hot air, top/bottom heat and grill. If expanding the niche is possible, we recommend the classic combination of a 45 oven and a 45 CombiSteamer, allowing you to benefit from the flexibility of having two cooking chambers.
How much laundry can be dried?
The nominal load is 1–7 kg for the drying process in the machine. If room air laundry drying is applied, a maximum room size of 25 m² is recommended. The room air laundry dryer has a drying capacity of 1.34 kg/h, which corresponds to about 5 hours for a full laundry load of 7 kg.
I don't always have enough dirty dishes to load the dishwasher completely. What would you recommend?
The «Upper rack» only function makes a ZUG dishwasher even more flexible and will save 2.6 litres of water, depending on the wash programme.
Can I use the tumble dryer for highly delicate items?
This is what you've been waiting for. The «ultra care» programme dries your delicate items at 55°C in just 90 minutes. A piece of advice: treat your laundry with even more care by giving it ample space in the washing drum.
What is the purpose of the turbidity sensor?
By continuously monitoring water turbidity, the ZUG Adora can detect when your laundry has been sufficiently rinsed. This has two advantages: your clothes are perfectly rinsed and water consumption is reduced by 30%.
Do I still need to add salt to the dishwasher if I am using all-in-1 tabs?
Yes, absolutely! The salt is needed to regenerate the dishwasher's integrated softening unit. The softening unit descales the water that flows through the dishwasher. If the water is not descaled, limescale builds up on the integrated components in the dishwasher. The all-in-1 tabs only soften the water which enters the dishwasher when a programme is selected. This is only partly effective, as each tab contains only a limited amount of salt.
Do the steamers have a cleaning programme?
The new Excellence Line steamers and combi-steam cookers can be cleaned with little effort thanks to the stainless-steel cooking chamber. Guided programmes remove the dirt automatically. For tough soiling, we have developed a special cleaning solution – the SteamerCleaner.
How often should a V-ZUG steamer be descaled?
The descale indicator only appears every 6 to 18 months depending on water hardness and level of use. The descale recommendation will not stop you using the appliance – you can continue to use it and choose when you descale it. The automatic descaling programme reduces the effort required to a few simple steps.
Is there a safer and more convenient way of removing the baking trays from the baking or cooking chambers?
The optional fully extending runner allows you to remove up to three baking trays safely and conveniently from the baking chamber. This is particularly practical when basting a piece of meat or for removing biscuits or a flan from the baking tray.
What is the purpose of the normal dry programme?
This programme is designed for homogenous loads - an entire machine full of terry towels or underwear, for example.
Can I also put wine glasses in the lower basket?
Yes, you can use the lower basket glass compartment to put wine glasses in the lower basket. The glass compartment can easily be placed in the lower basket and can hold several wine glasses, drinking glasses and cups. You can order the glass compartment as an accessory set from our online shop.
Why does the V6000 model not exist with OptiDos?
Due to the heat pump, it is not possible to implement it in the AdoraWash V6000 due to a lack of space.
How do I explain the use of DualDry in MINERGIE buildings?
If the laundry room or drying room are also to be connected to the comfort ventilation system, the two systems (comfort ventilation and DualDry) will complement each other when drying wet laundry. This means that increased air humidity in the room is reduced (dehumidified) both by the comfort ventilation system and by our dryer. There may be a problem if the target room humidity of the comfort ventilation system is set higher than that of the dryer. This would mean that the comfort ventilation system becomes permanently moist and our dryer would be permanently dehumidified (especially with our moisture control programme). This seems highly unlikely to me, since a laundry room generally calls for a dry climate and the recommended target room humidities of the comfort ventilation system are somewhat lower than ours – see below).
Why does the PowerSteam not have an energy label?
According to the standard, combined appliances with microwave ovens are not allowed to have energy labels. We have been reprimanded by the European Standards Committee regarding the MSLQ. That is why we have removed the energy-label from both the PowerSteam and the MSLQ. (We would have otherwise achieved the good rating of A+)
How do I prevent the formation of mould?
Mould is caused by excess humidity in the room. Whenever laundry is hung up, the room air laundry drying function should be started to remove the humidity from the room. Alternatively, the moisture control programme can also be selected.
How does the «Tip and go» function work?
You select a main programme with the press of a single button. This means all the required settings are automatically chosen. If desired, select additional functions by pressing the corresponding buttons. If no button is pressed within 20 seconds, the programme selected will start automatically.
How does induction conserve energy?
Induction is the technology of the future: it is faster and more energy-efficient. One litre of water is brought to the boil in approximately two minutes. This is made possible by smart technology. Induction generates heat exactly where it is needed in the base of the pan. The glass around the heated cooking zone stays virtually cold, so no energy is wasted. An induction stove uses up to 40% less energy compared to other heating methods.
Why is it so important to clean the dryer's fluff filters on a regular basis?
Blocked fluff filters and filter pads weaken the airflow. This means the laundry takes more time and energy to dry. This is why the fluff filters and filter pads should be cleaned regularly as stated in the operating manual.
How much rope do I need per wash?
40 m of rope per 10 kg of laundry are required.
How high is the laundry hanger installed?
Ideally so that the dry air flow of the DualDry flows directly on the laundry. However, the laundry also dries if the positioning is less ideal. The customer is free to install the hangar as they like. In an apartment building, the washing line is usually at a height of 180 - 190 cm. The washing line should not be lower than the air release flap.
May I use a softener?
Yes. The softener can be used for both drying processes. It is irrelevant whether the laundry is dried in the drum or on a washing line. Deposits of softener on the drum surface are reduced to a minimum by the lower temperatures.
What kind of power connection do I need?
A normal 230 volt socket (T13 / 10 A secured).
What different types of fridges are available?
There are refrigerators with or without an internal freezer compartment, pure freezers, refrigerator/freezer combinations, and wine coolers. Under-counter refrigerators are fitted underneath worktops in studio apartments or small flats. Conventional refrigerators are integrated into tall cupboards. These are available as fully integrated versions as well as in White or Nero. The real colossus of the refrigerator world comes in the form of the FoodCenter, whose features even include an ice maker for ice cubes, crushed ice or iced water in addition to a gigantic refrigerator compartment. We also offer luxury refrigerators and freezers in the Supreme line, whose sheer space and flexibility make them ideal for stocking up.Are there fridges with an integrated icemaker?
The FoodCenter, CombiCooler Supreme and the Freezer Supreme (appliances in the Supreme line are only available in selected markets) are all equipped with an ice maker, which can dispense ice cubes, crushed ice or iced water. Perfect for cocktail parties!How can I keep meat, fish and sausages fresh for a longer period of time?
The FreshControl Zone provides the optimum conditions for storing meat, fish, poultry and sausages for longer at temperatures around freezing point, meaning you can enjoy fresh food without having to go out shopping every day. Often referred to as the 0-degree zone, the FreshControl Zone is perfect for this when humidity is low.How can I safely place big bottles in the fridge?
Certain appliances feature a bottom compartment complete with bottle drawer, which offers vertical storage for many large bottles in a handy removable basket. A bottle rack for horizontal storage is also available in certain models.Is there a separate cooking zone for fish pans?
Fish pans can be used without difficulty on any cooking hob featuring a frying zone.What is the purpose of a hob with three cooking zones?
As steamers are becoming increasingly popular, we have found that people tend to use fewer pots and pans in their cooking. This is why we have introduced hobs featuring only three cooking zones that are more generously spaced.What are the different installation options for hobs?
Hobs that are fitted flush with the worktop achieve perfect aesthetic integration and create the impression of compact simplicity. Hobs with a set-off glass frame (bevel-edged) have a very elegant appearance, while chromium steel frames and over-large frames (for replacements) convince by their simplicity of installation and their classic design, they fit in a wide variety of kitchen combinations.Does the room need to be closed?
An optimal drying process during room air laundry drying is guaranteed in rooms where the windows and doors are closed. This reduces the penetration of humid air from the outside.
Will V-ZUG continue to provide service for digital V-Upgrades?
Yes. V-ZUG will continue to provide service and support for all V-Upgrades for at least two years from the date of activation. During this period, our service team will remain available to help with any questions or technical issues relating to the relevant V-Upgrade.
How easy is it to keep food warm on a hob?
Certain hobs have a lateral warming zone with temperature monitoring. Induction hobs offer a warming function for the different cooking zones.
Why do I need the quick-cool/quick-freeze function?
Food freshly stored in the cooling or freezing compartment can be cooled quickly and gently using the fast cool or fast freeze function.Does the choice of detergent have an influence on the drying time?
No, the drying time is not changed by the use of different detergents.
How much heat does the DualDry release when drying laundry in a room?
DualDry releases a heat capacity of some 350-400 W into the room during operation.
Does the softener have an influence on the drying time?
The use of softeners can result in a slightly longer drying process, but there are no studies that confirm this assumption.
Why and how often does the RefreshButler need to be descaled?
The appliance automatically detects when descaling is necessary. If the refresh or hygiene programmes are used every 2 days, the following descaling intervals will be necessary: Descaling interval depending on water hardness: ▪ Hard: approx. every 3 months ▪ Medium: approx. every 4 months ▪ Soft: approx. every 7 months
What steps need to be taken if the appliance is not going to be used for an extended period of time?
If you are not going to use the appliance for an extended period of time, empty the water tank and open the appliance door.
Do fluff filters need to be cleaned?
The appliance has one fluff filter and two filter mats. Since the gentle stream of air and extremely gentle treatment only remove a small amount of fluff from the fabric, the fluff filter only needs to be emptied occasionally. The appliance automatically detects when the fluff filter is heavily clogged. A notification appears in the display when the fluff filter needs cleaning.
Do I need a V-ZUG-Home login to use the app?
Yes, you need a V-ZUG-Home login, or you can use your social login (Google or Apple) to use the app.
How does the refresh programme work and how does it remove unpleasant odours?
The refresh programme draws out and then eliminates odours from textiles using a combination of an elevated temperature and steam.
Can body odour also be removed from fabrics?
Yes, in principle, body odour can also be removed from fabrics. It should be kept in mind, however, that body odour is produced to help remove bacteria. Since sweat is unique to each individual, the treatment result may differ from person to person. We recommend washing sweaty clothes.
Is an artificial odour applied to the fabric during the refresh programme?
No – the photocatalysis process only removes odours and does not apply odorous or odour-masking substances to the fabric. A cupboard deodoriser can be used to match the scent to your liking.
Can rain-soaked clothes also be dried?
Yes, wet clothes can easily be dried again in next to no time using the additional drying programme.
How is the odour removal function in the RefreshButler different to other drying cabinet appliances?
The RefreshButler actually eliminates odorous substances, thereby removing odours with a lasting effect. Other appliances simply mask odorous substances with perfume or odour-masking scents during the refresh programme.
What if too much foam forms during the wash?
We recommend checking the dosage setting of the selected OptiDos dispenser and, if necessary, adjusting it in accordance with the currently used agent. Here, we recommend the quantity stated by the manufacturer for 4–5 kg of laundry.
Are additional accessories required to use OptiDos?
No. Both detergent dispensers are supplied with the washing machine and can be immediately filled with the desired liquid agents or softeners.
Can organic or soap detergents also be used?
Yes. In the user settings, modular detergents can be activated by activating the function. This type of detergent is added to the detergent dispenser drawer on the right.
When is it worthwhile installing an extra-high dishwasher?
An extra-high model offers space for plates with a diameter of 33cm. This means that an extra-high dishwasher makes sense if you want to use it for large plates, tall wine glasses or baking trays.
How exactly does the automatic programme work?
The automatic programme is capable of detecting what your dirty dishes need, thereby reducing the consumption of water, electricity and dishwater salt by up to 30%. The programme also works out how long the washing cycle needs to last. This could be anywhere between 50 and 85 minutes.
Can powder-based detergents be used with OptiDos?
No, the two tanks are only for liquid detergent. However, washing with powder is still possible with the AdoraWash V4000 OptiDos, at any time and without technical modification.
Is liquid detergent still the trend or will there be a switch to tabs?
The trend is currently for liquid detergents and is moving away from powder. Tabs are hardly a thing yet when it comes to laundry. Percentages: 68% liquid, 26% powder and 6% caps/tabs (source: Mibelle Group, October 2018)
Why are grease stains or other stains left on the washed laundry?
We recommend checking the dosage setting of the selected OptiDos dispenser and, if necessary, adjusting it in accordance with the currently used agent. Here, we recommend the quantity stated by the manufacturer for 4–5 kg of laundry. The water hardness set may also need to be checked or a powder-based wool detergent (contains bleach) used.
What detergent is the right one for my selected programme?
V-ZUG OptiDos supports the detergent selection with an intuitive, unique selection aid. It uses a symbol to show which detergent from the OptiDos dispenser suits the selected programme best.
Can I continue to use powder and special detergents?
Yes. Thanks to the intuitive, simple programme selection, it is possible to choose whether or not OptiDos should be used for the wash after every programme selection. When selecting “without OptiDos”, the detergent is taken from the right detergent dispenser drawer as usual.
Does the DualDry blow out hot air?
During room air laundry drying, the room air (and therefore the clothes) is dehumidified; to this end, a heat pump is used. The temperature of the air blown out is only slightly above the temperature of the room air. DualDry releases a heat capacity of some 350-400 W into the room during operation. This means that the air blown out in normal operation is 5 - 10°C higher than the room temperature, but it is not electronically heated, which results in very good energy efficiency values. If the DualDry blows out tangibly hot air, this is often caused by a clogged fluff filter. Only when drying in the drum is the laundry dried with heated air.
What can be filled in the OptiDos dispensers?
The following liquid detergents may be added to each dispenser: Universal detergent, colour detergent, fine detergent, softener, wool detergent, baby detergent, detergent for black clothes, detergent for white clothes, outdoor detergent. The dispensers can be flexibly filled according to personal requirements. Both dispensers with detergent, both dispensers with softener, one dispenser of detergent and one dispenser of softener, only one dispenser used with detergent or softener. The dispensers are also easily emptied if necessary and filled with another agent.
My dishes are still damp when they come out of the dishwasher – what can I do?
- You need to increase the amount of rinse aid in the user settings (ex-works level 4). This will increase the level of rinse agent used in the rinsing process, thereby improving the dryness. - Select the DryPlus user setting on the dishwasher. DryPlus increases the temperature during final rinsing and extends the programme duration.
Is there a very quiet programme?
Specifically designed with night-time usage in mind, the Silent programme emits no noise at all. During the night, the programme can last longer, but needs to be as quiet as possible – which is exactly what the Silent programme offers.
Do dishwashers also have sprint programmes?
Extremely fast programmes are offered at each convenience level. These programmes last between 11 and 30 minutes depending on the convenience level.
What do I need to consider when using a sprint programme?
Sprint programmes are suitable for lightly soiled pre-dinner or coffee dishes. Sprint programmes are not suitable for normally or heavily soiled plates/pans and other items. If you use tabs, we recommend that you select the All in 1 function in the user settings. The All in 1 function extends very fast programmes, meaning that the tabs are able to dissolve and achieve their full cleaning effect.
Does the dishwasher have load detection?
The dishwasher uses sophisticated technology to measure the amount of water which is drained from the dishwasher before flowing back into the water cycle via the drum floor. If little water flows back, the dishwasher recognises that it has a full load. The opposite happens when the dishwasher only has a light load. In this case, a large amount of water flows back into the system and the amount of water is adjusted automatically. This enables the dishwasher to save up to 1.5 litres of water for each main programme selected.
What is the difference between the DualDry and a conventional room air laundry dryer?
DualDry is a combination of tumble dryer and room air laundry dryer.
