V‑ZUG know-how: FAQ

In our FAQ section, you will find the answers to frequently asked questions about V-ZUG appliances. They are an excellent way to access information quickly.

Search for specific questions and answers here or use filters to find the desired topic.

    • Functions, tips and tricks

    Can the drum lighting LEDs be replaced?

    Yes, the drum lighting can be replaced.

    • Functions, tips and tricks

    What material is the ventilation duct of the DSMS hob hood made from?

    The material is a flame-retardant plastic blend, which is self-extinguishing with a V0 classification as per the UL94 standard.

    • Functions, tips and tricks

    What does the energy efficiency category say about a range hood?

    The energy efficiency category helps you to understand a range hood’s energy consumption and to compare it to others. Since the start of 2020, products have been given a rating on a scale of A+++ to D. The most energy-efficient V-ZUG range hoods are in efficiency category A++.

    • Functions, tips and tricks

    How do the hob hood and the hob with integrated range hood work?

    Steam and odours rise at a maximum rate of one metre per second. The V-ZUG hob hood or hob with integrated range hood extracts the air using a cross current that is higher than the rising speed of the cooking vapour. As a result, cooking vapours and odours can be effectively extracted straight away at the hob.

    • Functions, tips and tricks

    Does the hob ventilation/hob hood ventilation also work with taller pots?

    Cooking vapours can be extracted without any problems in the case of pots up to 20 cm tall. For pots that are over 21 cm tall, we recommend placing the pot lid at an angle in order to direct the steam towards the range hood.

    • Functions, tips and tricks

    How effectively are creases removed?

    The extent to which creases are removed very much depends on the type of fabric, as the fibre types all behave differently. Creases in textiles made from cotton and polyester fabric blends or wool, for instance, can be removed significantly more effectively than those in textiles made from linen, cotton or silk. A superior crease removal effect can also be achieved with cotton shirts labelled as "anti-crease" or "easy-care".

    • Functions, tips and tricks

    How are textiles sanitised?

    The additional hygiene programme eliminates germs using an elevated temperature (above 60 °C) over a longer exposure time. Independent laboratory trials have confirmed a reduction in germs of up to 99.99 %.

    • Maintenance and Cleaning

    May I ventilate the drying room before and after drying?

    As soon as the drying process is complete and the DualDry has been switched off, we recommend ventilating the room for 5-10 minutes.

    • Functions, tips and tricks

    Can body odour also be removed from fabrics?

    Yes, in principle, body odour can also be removed from fabrics. It should be kept in mind, however, that body odour is produced to help remove bacteria. Since sweat is unique to each individual, the treatment result may differ from person to person. We recommend washing sweaty clothes.

    • Functions, tips and tricks

    Is an artificial odour applied to the fabric during the refresh programme?

    No – the photocatalysis process only removes odours and does not apply odorous or odour-masking substances to the fabric. A cupboard deodoriser can be used to match the scent to your liking.

    • Functions, tips and tricks

    Does every hob work with OptiLink?

    To fully enjoy OptiLink, both the hob and the hood must be equipped with the OptiLink function. Look out for the "Fan wheel with chain links" symbol in the "Equipment and operating modes" section.

    • Functions, tips and tricks

    How many hobs can I connect to a range hood via Bluetooth?

    Up to three hobs at the same time.

    • Functions, tips and tricks

    Can all textiles be refreshed in the RefreshButler?

    Virtually all of them – but we advise against using the RefreshButler on water-sensitive fabrics such as fur or leather.

    • Commissioning and operation

    Can I adjust the colour temperature for the range hood lighting?

    Yes you can – various range hoods have the FlexLED function. This allows you to easily adjust the colour temperature, from a warm-white 2700 to a cool 4000 kelvin. This feature creates the perfect atmosphere in harmony with the kitchen lighting and can be individually tailored to all kinds of lighting concepts.

    • Functions, tips and tricks

    Does the DualDry have an hour timer?

    Although the DualDry has time-controlled programmes, they do not need to be used to switch off the appliance automatically. An integrated humidity sensor measures the level of dryness reached and automatically deactivates the DualDry if the desired degree has been reached.

    • Functions, tips and tricks

    The drying period depends on the following factors:

    spinning capacity of the selected washing programme, textile types, laundry volume in the room, room temperature and humidity, placement of the laundry in the room and how it is arranged, hanging habits (“double” over a line, “single” over a line with pegs, “single” over two lines)

    • Commissioning and operation

    Do I need to air the room when I use my range hood?

    You should always ensure there is a supply of replacement air when the range hood is running. In the case of a recirculation air range hood, this enables air that is still moist after passing through the filters to be replaced. In extracted air solutions, an open window helps to optimise the air flow and prevents negative pressure building up in the kitchen.

    • Commissioning and operation

    Can I adjust the degree of dryness With a V-ZUG tumble dryer?

    V-ZUG dryers are designed for minimum energy consumption. A humidity sensor continuously measures your laundry's degree of dryness. If in spite of this, your laundry turns out too dry or not dry enough, you can adjust the degree of dryness according to your needs.

    • Commissioning and operation

    Does the screen need to be pulled out on a built-in range hood for OptiLink to work?

    The screen must always be pulled out to ensure the range hood can work at its best.

    • Commissioning and operation

    Can I adjust the reaction times for the hob and range hood in OptiLink operating mode?

    Three levels are available in OptiLink mode that vary in terms of their reaction times and the maximum possible power level. Level 1: Silent mode – reaction time 60 seconds and maximum power level 2 Level 2: Standard mode – reaction time 45 seconds and maximum power level 3 Level 3: Intensive mode – reaction time 20 seconds and maximum power level Intensive You can easily select whichever operating mode you want. When the appliance is switched off, press the "Light" and "Automatic run-on" buttons at the same time. The operating mode that is currently selected will be shown on the power level display. You can change the operating mode by pressing the power button. The selected setting will be saved 5 seconds after the last input.

    • Maintenance and Cleaning

    Can you clean the metal grease filters in the dishwasher?

    All metal grease filters should be cleaned at least once every two months (more frequently in the event of intensive use, and at the latest when the noise increases). Range hoods with saturation indicators on the display remind you to clean them regularly. You can soak the metal grease filter by hand and clean it with gentle detergent. It can, of course, also be cleaned in the dishwasher – simply choose an intensive programme. If you choose to wash the filter in the dishwasher, do not place any other crockery in the dishwasher.

    • Maintenance and Cleaning

    What is the metal grease filter saturation indicator?

    Some range hoods are equipped with a warning light that shows you when the metal grease filter needs to be cleaned. The operating hours counter can be used to roughly estimate whether the metal grease filter is full or not.

    • Maintenance and Cleaning

    How often does the activated charcoal filter need to be replaced?

    The activated charcoal filters can be easily removed and regenerated, depending on the model. The most efficient long-life plus activated charcoal filter, for example, can be regenerated in the oven every three to six months. The long-life activated charcoal filter can be cleaned in the dishwasher and then dried in the oven. Conventional activated charcoal filters need to be replaced every six months or so.

    • Commissioning and operation

    Can organic or soap detergents also be used?

    Yes. In the user settings, modular detergents can be activated by activating the function. This type of detergent is added to the detergent dispenser drawer on the right.

    • Functions, tips and tricks

    Why does the appliance run for so long?

    Room air laundry drying takes more time, as the laundry is streamed less efficiently with air and the temperatures during this process are also lower than when drying in the drum. Other factors that slow down the drying process: A lot of laundry in a small room, very damp laundry (of small spinning speed), open doors or windows, humidity that additionally enters the room, clogged front filter mat, items that prevent the release of air, soiled or faulty humidity sensor.

    • Functions, tips and tricks

    How big may the room be?

    The recommended maximum size of the room is 25 m² (50 m³)

    • Functions, tips and tricks

    Does the room need to be closed?

    An optimal drying process during room air laundry drying is guaranteed in rooms where the windows and doors are closed. This reduces the penetration of humid air from the outside.

    • Functions, tips and tricks

    Should I choose a vented dryer or a condenser dryer?

    It depends: for a vented dryer, you'll need to install an air duct leading outside from where you intend to place the dryer.

    • Functions, tips and tricks

    Why is the DualDry laundry hanger arranged in the shape of a star?

    A star-shaped installation facilitates an optimal air flow. This results in a faster drying process.

    • Commissioning and operation

    How do I link up my appliance?

    Detailed information is available online: https://home.vzug.com/en/

    • Functions, tips and tricks

    How much heat does the DualDry release when drying laundry in a room?

    DualDry releases a heat capacity of some 350-400 W into the room during operation.

    • Functions, tips and tricks

    What are the different installation options for dishwashers?

    Dishwashers with a customisable design have an operating panel in the same colour as the design elements.  With integrated dishwashers, the operating panel is visible and the lower part of the appliance adopts the colour of your kitchen. Fully integrated dishwashers feature an entire front in your kitchen's colour.

    • Functions, tips and tricks

    What is the purpose of the normal dry programme?

    This programme is designed for homogenous loads - an entire machine full of terry towels or underwear, for example.

    • Functions, tips and tricks

    Would you recommend installing a dishwasher in an elevated position?

    If there is sufficient space in a tall cabinet, an elevated position can be very useful as there is no need to bend down in order to load and empty the dishwasher. Just remember that the maximum length of the armoured hose is three metres.

    • Functions, tips and tricks

    What is the purpose of the damp programme?

    Use this programme if you're going to press your laundry (e. g. tablecloths) with a mangle after washing it.

    • Functions, tips and tricks

    Can I dry woollens in the tumble dryer?

    All woollens labelled as washable can be dried in the tumble dryer. The appliance uses a gentle drying process with adapted drum action and a low temperature (approximately 45°C).

    • Functions, tips and tricks

    What is the purpose of the WetClean programme?

    You use this to loosen up delicate textiles. (Remove them immediately after the programme has completed.)

    • Functions, tips and tricks

    How does the «Tip and go» function work?

    You select a main programme with the press of a single button. This means all the required settings are automatically chosen. If desired, select additional functions by pressing the corresponding buttons. If no button is pressed within 20 seconds, the programme selected will start automatically.

    • Functions, tips and tricks

    Is it normal for tumble dryers to generate fluff?

    Fluff consists of fine threads produced by friction during the manufacturing, wearing and washing of textiles. This does not mean that the appliance puts an excessive strain on your laundry. Even with laundry dried on a line, fluff can be observed when you shake or iron it. While the laundry is wet, fluff clings to it. In the tumble dryer, the fluff is separated from the textiles and caught by the fluff filter in the door. The amount of fluff depends on the type of laundry, but finding some fluff in the filter after drying is quite normal.

    • Functions, tips and tricks

    How is the correct dosing volume of liquid detergent set?

    As standard, we recommend entering the dosing volume of the detergent manufacturer for 4–5 kg of laundry, medium soiling and the local water hardness in the machine. In most cases, the recommended dosing volume of the manufacturer can be found in a table on the rear of the packaging.

    • Functions, tips and tricks

    Why was the DualDry not also implemented in the V6000?

    The DualDry was implemented in accordance with the OptiDos appliance for the V4000. This means that the two new V-ZUG products can be perfectly combined with one another.Furthermore, it is more cost-effective to offer the DualDry with the V4000 than would be possible with the V6000.

    • Functions, tips and tricks

    Why was the DualDry not also implemented in the Unimatic?

    The DualDry was implemented in the Adora, as the air throughput was too low for a laundry room in an apartment building. Furthermore, the operating modes cannot run at the same time. If laundry is hanging up in the room and another tenant decides to use the tumble dryer, then this eliminates the possibility of room air laundry drying as the humidity within the room is no longer regulated.

    • Functions, tips and tricks

    Does the use of the DualDry with the moisture control programme still have an effect and is it even influenced by the Minergie system?

    It is unlikely that the combination of “comfort ventilation (target humidity: 30–50%) and DualDry (target humidity: 50–60%)” would cause problems.

    • Functions, tips and tricks

    I have some items of clothing that I’m unsure about putting in the washing machine. Does the machine have programmes that can handle them correctly?

    Yes. Hand wash, WetClean and wool programmes are available, and it’s also possible to activate additional functions such as Easy care.

    • Functions, tips and tricks

    What different types of fridges are available?

    There are refrigerators with or without an internal freezer compartment, pure freezers, refrigerator/freezer combinations, and wine coolers. Under-counter refrigerators are fitted underneath worktops in studio apartments or small flats. Conventional refrigerators are integrated into tall cupboards. These are available as fully integrated versions as well as in White or Nero. The real colossus of the refrigerator world comes in the form of the FoodCenter, whose features even include an ice maker for ice cubes, crushed ice or iced water in addition to a gigantic refrigerator compartment. We also offer luxury refrigerators and freezers in the Supreme line, whose sheer space and flexibility make them ideal for stocking up.

    • Functions, tips and tricks

    Are there fridges with an integrated icemaker?

    The FoodCenter, CombiCooler Supreme and the Freezer Supreme (appliances in the Supreme line are only available in selected markets) are all equipped with an ice maker, which can dispense ice cubes, crushed ice or iced water. Perfect for cocktail parties!

    • Functions, tips and tricks

    How can I keep meat, fish and sausages fresh for a longer period of time?

    The FreshControl Zone provides the optimum conditions for storing meat, fish, poultry and sausages for longer at temperatures around freezing point, meaning you can enjoy fresh food without having to go out shopping every day. Often referred to as the 0-degree zone, the FreshControl Zone is perfect for this when humidity is low.

    • Functions, tips and tricks

    How can I safely place big bottles in the fridge?

    Certain appliances feature a bottom compartment complete with bottle drawer, which offers vertical storage for many large bottles in a handy removable basket. A bottle rack for horizontal storage is also available in certain models.

    • Functions, tips and tricks

    How can I place bulkier items in the fridge?

    The break-proof glass shelves are height-adjustable, which means you can make space for larger items in your fridge. Some models have perfected the art of space saving: they feature divided shelves whose front half can be pushed towards the back of the fridge to free space for tall items on the bottom shelf.

    • Functions, tips and tricks

    How can I ensure maximum hygiene in my fridge?

    An innovative synthetic material improves hygiene by significantly impeding the growth and spread of micro-organisms on the inside walls and door of your fridge.

    • Functions, tips and tricks

    What is the best way to keep vegetables fresh?

    The 0°C zone (at high humidity) provides the ideal climate to double the storage time of fresh vegetables, salad and herbs.

    • Functions, tips and tricks

    Is there anything in particular to consider when planning to fit a FoodCenter fridge in my kitchen?

    You'll need a dedicated water connection to use the FoodCenter's ice cube dispenser.

    • Functions, tips and tricks

    What is the energy saving potential of a modern refrigerator?

    Under the new energy efficiency rating system, which comes into force on 1 March 2021, our CombiCoolers are in energy efficiency class C. This makes them our most energy-efficient refrigerators. Their long operating life also helps to save operating costs and resources.

    • Functions, tips and tricks

    Why are the fridges fitted with LED spotlights?

    A new lighting concept using modern, high-grade LED spotlights integrated in the side panels ensures effective illumination even when the fridge is full.

    • Functions, tips and tricks

    What is the ClickShelf system?

    Our new CombiCooler generation offers an innovative ClickShelf rack system, which allows you to adjust the height of your racks easily with one hand and make full use of the width at the front when storing your food.

    • Functions, tips and tricks

    What is the purpose of the bottle drawer with removable drinks basket?

    This additional cooling zone offers storage room for beverages at a pleasant drinking temperature. The extractable bottle drawer running on rails is particularly convenient. It contains a removable basket with space for six bottles. Its somewhat higher temperature makes this bottom compartment ideal for cold-sensitive food such as potatoes and exotic fruit.

    • Functions, tips and tricks

    Is there enough space to put a 2-litre PET bottle in the fridge?

    Even 2-litre bottles can be stored easily and securely.

    • Functions, tips and tricks

    What exactly is dynamic circulation cooling?

    Dynamic circulation cooling ensures an even distribution and circulation of cool air in a large cooling space. This means more flexibility in placing food in the cooling space, as well as shorter cooling times.

    • Functions, tips and tricks

    Why do I need the quick-cool/quick-freeze function?

    Food freshly stored in the cooling or freezing compartment can be cooled quickly and gently using the fast cool or fast freeze function.

    • Functions, tips and tricks

    Why do I need the holiday function?

    With appliances featuring separate temperature control, the holiday function can be used to switch off the fridge compartment while the freezer remains in operation. This is recommended to increase energy efficiency when you're away for longer periods of time.

    • Commissioning and operation

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    • Commissioning and operation

    Do I need a V-ZUG-Home login to use the app?

    Yes, you need a V-ZUG-Home login, or you can use your social login (Google or Apple) to use the app.

    • Functions, tips and tricks

    When is it worthwhile installing an extra-high dishwasher?

    An extra-high model offers space for plates with a diameter of 33cm. This means that an extra-high dishwasher makes sense if you want to use it for large plates, tall wine glasses or baking trays.

    • Functions, tips and tricks

    How exactly does the automatic programme work?

    The automatic programme is capable of detecting what your dirty dishes need, thereby reducing the consumption of water, electricity and dishwater salt by up to 30%. The programme also works out how long the washing cycle needs to last. This could be anywhere between 50 and 85 minutes.

    • Functions, tips and tricks

    What exactly is a water hardness controller?

    The water hardness controller ensures that the water always has the ideal hardness. This makes the detergent more effective and ensures that the dishes and glasses are treated gently.

    • Functions, tips and tricks

    How does the impulse-controlled rinse agent sensor work?

    The impulse-controlled rinse agent sensor ensures that only the minimum amount of rinse agent is used, depending on water hardness and load.

    • Functions, tips and tricks

    Why do dishwashers need a hygiene programme?

    The hygiene programme is designed for particularly sensitive items such as cutting boards and baby bottles.

    • Functions, tips and tricks

    How much energy does the energy saver button actually save?

    The energy saver programme reduces the washing temperature by 5°C, which results in an energy saving of 10%.

    • Functions, tips and tricks

    What are the advantages of a cutlery drawer?

    Because the cutlery drawer is located at the top of the dishwasher, loading cutlery is ergonomic and puts less strain on your back. The cutlery drawer is designed so that the cutlery does not come into contact with each other, enabling optimal cleaning and protecting your expensive cutlery. Espresso cups can be placed in the central part of the cutlery drawer. Thanks to the cutlery drawer, the cutlery basket in the lower basket is no longer required, leaving more space for plates and other items.

    • Functions, tips and tricks

    Can long-stemmed glasses still be placed in the upper basket if the cutlery drawer is used?

    Yes, the cutlery drawer is designed so that the right-hand external wing can be retracted sideways, meaning that long-stemmed glasses can still be placed in the upper basket below.

    • Functions, tips and tricks

    What is the difference between the Party programme and the Sprint programme?

    The Sprint programme lasts 20 minutes and is suitable for quickly cleaning lightly soiled pre-dinner glasses. The Party programme lasts 11 minutes and is perfect for when an exceptionally large number of dishes need to be washed quickly ready to be used again – for example, a party with many guests. When using the party programme, the dishwasher starts with a 20-minute heating phase, after which the dishwasher can be fully loaded up to five times in a row.

    • Functions, tips and tricks

    My dishes are still not clean when they come out of the dishwasher – what can I do?

    There are a number of reasons for unsatisfactory cleaning results. The most common are listed below: - Too many dishes are packed too closely together in the dishwasher, preventing the water jets from the spray nozzles from reaching every part of the dishes and resulting in spray shadows. Spray shadows are surfaces on dishes that have been missed by the water jet and are therefore not cleaned. - The dishwasher's spray arms are blocked, meaning that the water spray pressure is too low for proper cleaning. In this case, you can simply remove the spray arms (see the operating instructions) and clean the nozzles under the tap. - Select the RinsePlus user setting on the dishwasher. RinsePlus increases the amount of water and extends the programme duration.

    • Functions, tips and tricks

    My dishes are still damp when they come out of the dishwasher – what can I do?

    - You need to increase the amount of rinse aid in the user settings (ex-works level 4). This will increase the level of rinse agent used in the rinsing process, thereby improving the dryness. - Select the DryPlus user setting on the dishwasher. DryPlus increases the temperature during final rinsing and extends the programme duration.

    • Functions, tips and tricks

    Is there a very quiet programme?

    Specifically designed with night-time usage in mind, the Silent programme emits no noise at all. During the night, the programme can last longer, but needs to be as quiet as possible – which is exactly what the Silent programme offers.

    • Functions, tips and tricks

    Do dishwashers also have sprint programmes?

    Extremely fast programmes are offered at each convenience level. These programmes last between 11 and 30 minutes depending on the convenience level.

    • Functions, tips and tricks

    What do I need to consider when using a sprint programme?

    Sprint programmes are suitable for lightly soiled pre-dinner or coffee dishes. Sprint programmes are not suitable for normally or heavily soiled plates/pans and other items. If you use tabs, we recommend that you select the All in 1 function in the user settings. The All in 1 function extends very fast programmes, meaning that the tabs are able to dissolve and achieve their full cleaning effect.

    • Functions, tips and tricks

    Does the dishwasher have load detection?

    The dishwasher uses sophisticated technology to measure the amount of water which is drained from the dishwasher before flowing back into the water cycle via the drum floor. If little water flows back, the dishwasher recognises that it has a full load. The opposite happens when the dishwasher only has a light load. In this case, a large amount of water flows back into the system and the amount of water is adjusted automatically. This enables the dishwasher to save up to 1.5 litres of water for each main programme selected.

    • Functions, tips and tricks

    Can I wash my drinking and wine glasses together with other crockery and cookware?

    When buying glasses, please check to make sure that they are dishwasher-safe. Also note the information provided by the manufacturer of the glasses or ask the sales personnel. Glasses that are marked as dishwasher-safe can be washed with other crockery in the dishwasher without further thought. Higher temperatures are not a problem for such glasses, as they are manufactured to high standards of quality. As part of the daily use of your glasses, we recommend washing them along with your other crockery and cookware using the automatic programme.

    • Commissioning and operation

    Can you install an extra-high dishwasher under any circumstances?

    Theoretically yes. Please discuss this option with your specialist dealer.

    • Commissioning and operation

    What is the best way of stowing large or unwieldy cutlery?

    If you often clean ladles, wooden spoons, whisks or long meat knives in the dishwasher, we recommend using our Vario cutlery basket insert. The Vario cutlery basket insert is already included as standard in our SL models, but can also be bought as an optional accessory for our models in the N and S lines. The Vario cutlery basket insert can also be retrofitted to older appliances.

    • Commissioning and operation

    I would like to use dishwasher tabs. Is there anything in particular that I need to consider?

    All-in-1 tabs consist of pressed amounts of powder/rinse agent and salt. Because the substances are pressed, they cannot dissolve quickly enough to achieve their full cleaning effect when used in fast programmes. The amounts of rinse aid and salt are also not enough to achieve the best possible cleaning result. This is why it is essential to add additional salt and rinse aid to the dishwasher! V-ZUG's dishwashers are equipped with the All in 1 function, which can be used with tabs of any kind. You can activate this function for any V-ZUG dishwasher via the user settings. With this function, the dishwasher automatically extends the programme duration by a maximum of 10 minutes for very short programmes, and extends the final drying time by a maximum of 15 minutes. This enables the tabs to dissolve and achieve their full cleaning effect. The All in 1 function also automatically adjusts the use of salt and rinse aid, reducing it by 50 %, and guarantees excellent cleaning and drying results every time!

    • Commissioning and operation

    How can I make sure that vases and decanters are placed safely?

    Thanks to the four included Easy pin extenders, large dishes such as vases, decanters, tall beer glasses or baby bottles are just as safe in the upper rack as in the lower rack.

    • Commissioning and operation

    I want to make use of times with low electricity rates. Can I set the dishwasher to run during the night?

    The delayed start function makes it easy to take advantage of low night electricity rates. What's more, the appliance remembers the time it was set to on the previous occasion, and with a mere 42dB(A), our dishwashers know how to keep their noise down. You won't hear a thing.

    • Functions, tips and tricks

    Why is the grinding so important for a perfect cup of coffee?

    Apart from the quality of the coffee beans and the blend, the right grinding technique is crucial. The more evenly the coffee is ground and dosed, the better the result. The highly innovative new ceramic grinder of the Supremo SL meets these requirements and is extremely durable. And it has another great benefit: it is very quiet.

    • Functions, tips and tricks

    What is the purpose of the hot water and steam nozzle?

    The nozzle produces hot water for tea and other hot drinks. It also lets you conveniently froth cold milk for a delicious cappuccino or hot chocolate.

    • Maintenance and Cleaning

    What is V-ZUG TopClean?

    This is the most high-tech solution of all the cleaning aids. The specially developed enamel coating makes cleaning the cooking chamber or baking trays even easier. Its excellent non-stick properties allow all residue to be removed simply and effortlessly with a damp cloth.

    • Maintenance and Cleaning

    How does pyrolytic self-cleaning work?

    Ovens with pyrolytic features practically clean themselves: Dirt is converted into ash by the special pyrolytic self-cleaning programme, which heats the cooking chamber to extremely high temperatures. The ash can then be wiped away with a damp cloth. Pyrolytic self-cleaning is available as an option in all appliances in convenience level V4000 or above.

    • Commissioning and operation

    Are appliances with AutoDoor a safety risk for unsupervised children?

    No. If the appliance door reaches its stopping point or encounters resistance, movement is stopped. The appliance door is uncoupled from the drive at a certain angle and can be moved freely. If an appliance door with AutoDoor is stopped manually, you must press the button again or close the appliance door manually to reset it.

    • Commissioning and operation

    How do I open the door of an AutoDoor appliance in the event of a power cut?

    The appliance door can always be opened by hand or by using a wooden spoon. The best way to do this is to hold the corners of the glass front and open the door by hand.

    • Commissioning and operation

    Is there a safer and more convenient way of removing the baking trays from the baking or cooking chambers?

    The optional fully extending runner allows you to remove up to three baking trays safely and conveniently from the baking chamber. This is particularly practical when basting a piece of meat or for removing biscuits or a flan from the baking tray.

    • Commissioning and operation

    Is there not a risk of burning yourself on the door front?

    All appliances are guaranteed to have low external door temperatures. In the case of normal ovens and steamers, a triple-layer glass door ensures safe operation while cooking. Pyrolytic self-cleaning ovens actually have a four-layer glass door concept. Thanks to the innovative door concept in the Advanced and Excellence Line, the door is ventilated with air from the room, thereby keeping the temperature of the outer door lower than it is for the standard models. What’s more, active appliance door ventilation also enables lower outer door temperatures for pyrolytic self-cleaning appliances.

    • Commissioning and operation

    Can I put all dishes in the dishwasher?

    We recommend the following: Not all dishes are suitable for cleaning in a dishwasher. - Wash items made of wood or plastic that are sensitive to alkalis or heat by hand. - Earthenware tends to crack and splinter. - Glass and porcelain prints are only resistant to a limited extent and may dissolve over time. - Glass can become cloudy depending on the type and the detergent used. Check with your glass supplier whether the glass is dishwasher-safe. - Tension may develop in polished and thick-walled crystal glasses and bowls, which may lead to breakages. - Do not wash dishes with stickers. Dissolved stickers can block the filter system. - Objects made of silver, copper and tin tend to stain brown or black. - Aluminium tends to form stains. Wash aluminium separately or by hand.

    • Functions, tips and tricks

    What kind of design is recommended? Should I choose a framed hob or one that is flush with the worktop?

    This is primarily an aesthetic question, but also depends on the kind of worktop you have. Flush hobs are mainly installed with stone worktops. However, make sure that the hob can be accessed from underneath the worktop.

    • Functions, tips and tricks

    How does induction conserve energy?

    Induction is the technology of the future: it is faster and more energy-efficient. One litre of water is brought to the boil in approximately two minutes. This is made possible by smart technology. Induction generates heat exactly where it is needed in the base of the pan. The glass around the heated cooking zone stays virtually cold, so no energy is wasted. An induction stove uses up to 40% less energy compared to other heating methods.

    • Functions, tips and tricks

    What about the consumption values / energy efficiency of ovens and steamers?

    Our cookers, ovens and steamers are all classified in the most economical energy efficiency class A or better.

    • Functions, tips and tricks

    What is V-ZUG BakeOmatic?

    Whether it’s your own creation, something spontaneous or a recipe from a book, everything is fully automated! With V-ZUG BakeOmatic, there is no need to enter the cooking duration, temperature, operating mode or weight manually. Whether it’s a carefully thought out menu for guests or something you’ve thrown together using ingredients from the garden, refrigerator or pantry, BakeOmatic always delivers quick, simple and tasty results. Thanks to unique sensor technology in the climate control system (CCS) with active ventilation valve, your oven cavity will maintain ideal cooking conditions for your dish. Your steamer or oven will automatically detect the weight and size of the dish and will select the best sequence of the various operating modes with exactly the right temperature and duration. What’s more, you can find out exactly when the dish will be ready just moments after you begin.

    • Functions, tips and tricks

    The cooking zones are operated by innovative slider controls. How do they work?

    This slider concept makes cooking even more fun: adjust the heat levels by sliding your finger over the controls.

    • Functions, tips and tricks

    What exactly is a Teppan Yaki designed for?

    Professional caterers have been raving about it, and you can have it in your own kitchen: a Teppan Yaki. Why is this Japanese method of cooking on a flat grilling surface so popular? Because you don't need any pots and pans, it's entertaining for your guests to watch, and you don't have to worry about choosing the right cooking temperature and time. The cooking temperature, for example, can be set precisely according to the kind of food you’re preparing, and it stay at a constant level, no matter how many delicacies you pile onto the griddle. This ensures heat sensitive food is cooked particularly gently so that its taste, quality and nutrients are perfectly preserved. A Teppan Yaki will turn your dinner parties into an unforgettable experience.

    • Functions, tips and tricks

    How do I achieve perfectly tender meat?

    The patented automatic soft roasting mode guarantees automatic, dynamic control over the food probe temperature. The meat becomes tender, stays juicy and is perfectly cooked. Combined with the new three-point food probe, the meat is prepared to perfection at the push of a button – cooking it to exactly the right level so that it can be served when you want.

    • Functions, tips and tricks

    How does cooking with induction work?

    Instead of the traditional heating element, an induction coil is placed beneath the glass ceramic hob, generating a varying electromagnetic field. The field generates eddy currents in the base of the pan, which leads to a rapid heating of the magnetic pan material.