V‑ZUG know-how: FAQ

Yes, you need a V-ZUG-Home login, or you can use your social login (Google or Apple) to use the app.

The app runs on Android devices from version 10.0 and iOS devices (Apple) from version 13.0.

Access the user settings of the household appliance and select the V-ZUG-Home function. Depending on the appliance, the V-ZUG-Home modus can be found in the settings or consult the V-ZUG-Home manual for appliance specific variations.

You will find the V-ZUG-Home configuration in the user settings of each V-ZUG appliance. From there, you can set the V-ZUG-Home mode, read information and restore the factory settings for V-ZUG-Home.

You can also verify online if your appliance is compatible with the V-ZUG app: Connect Your V-ZUG Appliances with Ease using the V-ZUG App (vzug.com)

The following functions can be controlled remotely via the V-ZUG app:

• Stop the current program

• Send recipes and programs to your oven or steamer

• Adjust certain user settings on your household appliance

• Download the app from the Apple App Store (Link) for iOS or Google Play Store (Link) for Android devices and install it on your smartphone or tablet

• Follow the instruction of the onboarding in the app

• Create or login with your V-ZUG-Home account or use your social logins

Yes, an internet connection is required for full utilisation of V-ZUG-Home and the V-ZUG app.

To display your V-ZUG appliance, activate V-ZUG-Home in the user settings of your household appliance. Next, download the V-ZUG app on your smartphone or tablet, register or login with your V-ZUG-Home account or social login and connect your appliance in the app.

Please ensure the following conditions are met:

• Ensure the router is switched on and that the smartphone/tablet can access the home network. Check if the WLAN symbol is visible on the smartphone/tablet.

• Is V-ZUG-Home activated on the household appliance?

• Has the V-ZUG app been downloaded?

• Can the app detect the household appliance?

• Is the smartphone/tablet connected to the WLAN (home network)?

• Is Bluetooth activated on the smartphone/tablet?

• Is 'Location' enabled?

• Has the PIN been entered correctly (6 digits)?

• Is the correct WLAN displayed? If not, the device may have poor WiFi reception.

• Has the WLAN password been entered correctly?

V-Upgrades allow you to transfer additional functions so that you can expand and personalise the functionality of your appliance. Find out more about V-Upgrade.

• Austria

• Australia

• Belgium

• Denmark

• France

• Hong Kong

• Italy

• Luxembourg

• Netherlands

• Spain

• Singapore

• Switzerland

• United Kingdom

• China (separate app stores + Apple) - currently only a light version on the market (as of 06/22)

It is currently not possible to start the appliance remotely for security reasons. You must always confirm your selected programmes and recipes on the appliances in order to start them. We are developing ways in which to enable this functionality in the future.

V-ZUG-Home mode is active, and the appliance is connected to the WLAN.

• Check whether there is an active Internet connection and whether the appliance is accessible in the home network.

• Remove the appliance from your V-ZUG-Home account and try to reconnect it. If this fails, there is no connection to the server. Try again later.

• Problems may occur in certain networks, for example if a firewall prevents the connection or if the network is weak.

Please switch Bluetooth on and off again.

If this does not help, unpair all paired V-ZUG Bluetooth devices in the Bluetooth menu on the mobile phone and try again.

Please restart the appliance and try again.

For security reasons, the Bluetooth connection is required for initial pairing and for functions that can only be carried out in the vicinity of the appliance. Therefore it is only active as long as you are in the vicinity of the appliance.

The appliance’s WLAN connection is always active. If remote access is not set up, you must be in the same WLAN network as your mobile phone or tablet. If remote access is set up, you only need an active connection to the Internet with your mobile phone or tablet.

There can be various reasons for this. The flashing frequency and type provide information about this:

• Slow flashing when the screen is switched on (1s on, 1s off): V-ZUG Home mode is active, but there is no connection to the WLAN. If the appliance has already been claimed and does not reconnect, follow the instructions for "I cannot connect to my appliance."

• Irregular, short flashes: Data is being transferred to the appliance. This is normal and only indicates activity.

• Rapid flashing when the screen is switched on (1/4s on, 1/4s off): Ready for Bluetooth connection, is only active during claiming.

No. If the appliance door reaches its stopping point or encounters resistance, movement is stopped. The appliance door is uncoupled from the drive at a certain angle and can be moved freely. If an appliance door with AutoDoor is stopped manually, you must press the button again or close the appliance door manually to reset it.

Bread, rolls and plaited loaves can be achieved at the push of a button using the professional baking application, delivering bakery-level quality. The application provides support right from the process of the dough rising and creates the perfect environment for making the dough ready to bake in the shortest possible time. The combination of hot air and steam keeps the food from drying out while baking and achieves a golden-brown surface. It allows puff pastry dishes to achieve a highly aerated finish.

All ovens and steamers have an efficiency rating of A or higher. The higher the comfort level, the better the energy label.

Applying steam makes the textile fibres smooth, causing creases to unfold. Clothing is smoothed out using a combination of its own weight and a gentle stream of air.

The cooking chamber is heated by steam and hot air. The food is reheated gently without drying it out. This feature is suitable for reheating cooked food or for cooking convenience products and ready meals. Regeneration can be carried out simultaneously on several levels with no flavour transfer.

V-ZUG steamers make for ideal additional appliances. This means you can always enjoy the benefits of having a steamer: You can prepare a delicious gratin or a piece of meat with automatic soft roasting in the oven, while the steamer handles ingredients such as rice, vegetables or an exquisite dessert. Stress-free cooking guaranteed.

The patented automatic soft roasting mode guarantees automatic, dynamic control over the food probe temperature. The meat becomes tender, stays juicy and is perfectly cooked. Combined with the new three-point food probe, the meat is prepared to perfection at the push of a button – cooking it to exactly the right level so that it can be served when you want.

A heating element behind the hot air diffuser plate heats up the air inside the cooking chamber, which is circulated evenly. Any moisture escaping from the food is kept to a minimum within the cooking chamber. The food retains its moisture. The feature is suitable for gratins, casseroles, bread and yeast pastries on two levels.

Recurring cycles of steam and special photocatalysis technology remove 99.99 % of germs and bacteria from clothing.

After steaming, there will be both condense water in the cooking space and residual water in the internal water system. Once the cooking space has cooled to hand warm, use a soft cloth or sponge to remove condense water and any food particles. Wipe dry with a soft cloth. When the message, "Do not remove the water tank" disappears, the internal water system has emptied and the water tank may be removed, emptied and dried before reinserting. This should be done after a cooking session with steam. For dried-on soiling, the Steam cleaning or Intensive cleaning programmes make cleaning easier.

When buying glasses, please check to make sure that they are dishwasher-safe. Also note the information provided by the manufacturer of the glasses or ask the sales personnel. Glasses that are marked as dishwasher-safe can be washed with other crockery in the dishwasher without further thought. Higher temperatures are not a problem for such glasses, as they are manufactured to high standards of quality. As part of the daily use of your glasses, we recommend washing them along with your other crockery and cookware using the automatic programme.

As drying in a room takes place at low temperatures and the laundry in a room can be less efficiently streamed with air, drying laundry in a room can require slightly more energy than when drying in the drum.

Stainless steel is the only material that can be used for household appliances as it doesn’t rust when it comes into contact with water. All V-ZUG steamers are made with this material.

Thanks to the four included Easy pin extenders, large dishes such as vases, decanters, tall beer glasses or baby bottles are just as safe in the upper rack as in the lower rack.

It depends: for a vented dryer, you'll need to install an air duct leading outside from where you intend to place the dryer.

Yes. In the user settings, modular detergents can be activated by activating the function. This type of detergent is added to the detergent dispenser drawer on the right.

Our anti-crease programme is yet another highlight of the comprehensive V-ZUG laundry care range. It is designed primarily for blouses, shirts, T-shirts and cotton trousers that are treated for 20 minutes. Put the items on hangers while they are still slightly damp. Iron them lightly if required and they will look as good as new.

A dishwasher is such a valuable domestic helper that you can hardly imagine life without it. In recent years, dishwasher's water and energy consumption has been significantly reduced. This means that having an appliance clean the dishes is no longer just a time saver. Today, it is also much more economical and better for the environment than doing the dishes by hand. To clean the amount of dishes a ZUG Adora tackles in a single wash cycle, you would consume up to 40 litres of water, while the Adora manages with just 12.

The FullFlex hob is available in Black, Platinum, and now also Pearl. The Black version has an even deeper shade for a smoother transition from the display to the frame. Platinum replaces the previous gray colour, offering a more refined and modern appearance. Pearl expands the design palette, providing additional flexibility for easy integration into kitchen designs.

As with many other electronic appliances, it can help to unplug the appliance and disconnect it from the power for 10 seconds. This reboots the system so that minor faults can be fixed.

All woollens labelled as washable can be dried in the tumble dryer. The appliance uses a gentle drying process with adapted drum action and a low temperature (approximately 45°C).

This is primarily an aesthetic question, but also depends on the kind of worktop you have. Flush hobs are mainly installed with stone worktops. However, make sure that the hob can be accessed from underneath the worktop.

Yes. Thanks to the intuitive, simple programme selection, it is possible to choose whether or not OptiDos should be used for the wash after every programme selection. When selecting “without OptiDos”, the detergent is taken from the right detergent dispenser drawer as usual.

All appliances are guaranteed to have low external door temperatures. In the case of normal ovens and steamers, a triple-layer glass door ensures safe operation while cooking. Pyrolytic self-cleaning ovens actually have a four-layer glass door concept. Thanks to the innovative door concept in the Advanced and Excellence Line, the door is ventilated with air from the room, thereby keeping the temperature of the outer door lower than it is for the standard models. What’s more, active appliance door ventilation also enables lower outer door temperatures for pyrolytic self-cleaning appliances.

The EasyCook function provides you with helpful default settings for over 100 selected foods – so you can cook quickly and with confidence even without a recipe. Simply select the desired food under EasyCook, and the appliance will immediately suggest one or more cooking methods. The selection of foods and recipes can be customised. The «Nutritional style» filter setting can be used to remove foods that are not required at the touch of a button. For example, meat can be deselected if the user is a vegetarian. The «National cuisines» filter, on the other hand, expands the range of dishes to include country-specific recipes and can be quickly adapted to your personal culinary style.

The Adora SLQ and Adora SL models automatically select the appropriate wash programme for different types of laundry such as jeans, baby clothes or net curtains. The baby garments programme, for example, ensures that your little one's clothes turn out perfectly hygienically clean. Microbiological tests by the Veritas laboratory have confirmed its effectiveness.

Whether it’s your own creation, something spontaneous or a recipe from a book, everything is fully automated! With V-ZUG BakeOmatic, there is no need to enter the cooking duration, temperature, operating mode or weight manually. Whether it’s a carefully thought out menu for guests or something you’ve thrown together using ingredients from the garden, refrigerator or pantry, BakeOmatic always delivers quick, simple and tasty results. Thanks to unique sensor technology in the climate control system (CCS) with active ventilation valve, your oven cavity will maintain ideal cooking conditions for your dish. Your steamer or oven will automatically detect the weight and size of the dish and will select the best sequence of the various operating modes with exactly the right temperature and duration. What’s more, you can find out exactly when the dish will be ready just moments after you begin.

Your convenience is important to us. Thanks to the articulated design, you can position the operating panel according to your personal preference.

The cooking space is heated by heating elements at the top and bottom. This feature is suitable for cakes, biscuits, bread and roasted meat. For a crispy result, we recommend using the dark enamel tray.