V-ZUG Care / V-ZUG Care+ guarantee information

5-year V-ZUG Care / 5-year V-ZUG Care+ guarantee    
Purchasing a V-ZUG Care guarantee package for a V-ZUG product allows you to benefit from a 5-year guarantee starting from the product purchase date in accordance with the following conditions.

Purchasing a V-ZUG Care+ guarantee package for a V-ZUG product within the first five years of the product being installed allows you to benefit from a 5-year guarantee from the date of purchasing V-ZUG Care+. If a V-ZUG Care warranty package has not been finalised in advance for the relevant V-ZUG product, acquisition of the V-ZUG Care+ warranty package is dependent on a favourable preliminary technical assessment by a service technician authorised by V-ZUG.

What’s covered?

The V-ZUG Care and V-ZUG Care+ guarantees cover material defects and manufacturing faults and include the rectification of such issues free of charge within the guarantee period. They also cover the cost of working and travelling time for service staff as well as replacement materials. At V-ZUG’s discretion, the guarantee service may be provided either in the form of repair, replacement of equal value, refund, or reduction of the purchase price. No other claims will be considered under any circumstances. 

Where are the V-ZUG Care & V-ZUG Care+ guarantees valid?

The V-ZUG Care and V-ZUG Care+ guarantees are only valid in the country in which the corresponding V-ZUG product has been approved and sold by an authorised V-ZUG distributor, and on the condition that either V-ZUG itself or an authorised V-ZUG service centre offers V-ZUG product services in that country. If V-ZUG products are transported to countries other than those for which this product was originally approved, problems or defects may occur due to the technical conditions (such as mains voltage and frequency) or the climatic and environmental conditions in the country concerned. V-ZUG therefore reserves the right to refuse to honour the V-ZUG Care or V-ZUG Care+ guarantees for V-ZUG products that have not been approved for the relevant country. 

What’s not covered?
In addition to the exclusions already defined in the guarantee conditions on the website, the following restrictions also apply: 

  • Replacement of wear parts such as light bulbs, filters, door seals, food probe and fuses. 
  • Replacement of aesthetic parts such as door glass, hob glass and enamelled parts as a result of damage, scratches and/or changes in colour.
  • Replacement of accessories such as baking trays, wire shelves/racks, or roller runners. 
  • Consequential and indirect damage resulting from an appliance malfunction.

The contractual or legal claims against the distributor or seller of the V-ZUG product shall remain unaffected by the V-ZUG Care or V-ZUG Care+ guarantee.

Non-use or infrequent use of the V-ZUG product shall not entitle the user to an extended guarantee.

Valid from 01 April 2021


Parallel imports are not eligible for V-ZUG Care warranty and non-charge repair service

V-ZUG HK Co Ltd is the exclusive authorised importer of V-ZUG brand home appliances.  All V-ZUG appliances imported has been adjusted to meet the safety standard of Hong Kong Special Administrative Region and efficiency performance regulations imposed by the Government of the Hong Kong Special Administrative Region.

V-ZUG HK Company Limited appoints authorised dealers to display and sell our genuine appliances imported from Switzerland and to put our customers mind at ease, appliances purchased through our authorised channel are fully covered by our V-ZUG Care warranty.

Considering the prevailing parallel imports and overseas purchasing that some unauthorised importer might be importing our products from elsewhere other than our official authorised channel in Hong Kong Special Administrative Region, we hereby clarify that any of the V-ZUG products which are not imported through our official channel in Hong Kong Special Administrative Region will not be entitled to V-ZUG Care product warranty and will be subjected to chargeable services in case of appliances breaks down.

We highly recommend any of our customers to purchase our products through our authorised dealers in Hong Kong Special Administrative Region.  Customers can search our authorise dealers contacts at below link.