V-ZUG's consideration and decisions always focus on customers. Therefore, V-ZUG is using one of the largest service teams in Hong Kong. This guarantees you a fast and reliable service, whenever and wherever you need it.
We would ask you to have the following information to hand when reporting a fault:
- Model designation/type
- Serial number (formerly fabrication number)
- Purchase date
- Any service agreement number
You can contact us at:
Phone: +852 2776 8877
Monday to Friday from 09:00 to 20:00
Saturday from 09:00 to 16:00
The advantages of contacting us by phone:
- Direct troubleshooting by phone
- Immediate, firm appointments made
- Fastest possible response time
You can of course also report the fault to us by email. We make every effort to call you as soon as possible in order to agree an appointment.