V‑ZUG know-how: FAQ

Yes, you need a V-ZUG-Home login, or you can use your social login (Google or Apple) to use the app.

If you are not going to use the appliance for an extended period of time, empty the water tank and open the appliance door.

Applying steam makes the textile fibres smooth, causing creases to unfold. Clothing is smoothed out using a combination of its own weight and a gentle stream of air.

Because the cutlery drawer is located at the top of the dishwasher, loading cutlery is ergonomic and puts less strain on your back. The cutlery drawer is designed so that the cutlery does not come into contact with each other, enabling optimal cleaning and protecting your expensive cutlery. Espresso cups can be placed in the central part of the cutlery drawer. Thanks to the cutlery drawer, the cutlery basket in the lower basket is no longer required, leaving more space for plates and other items.

The appliance reports a fault. A9: Cleaning sieves and mats.

The RefreshButler actually eliminates odorous substances, thereby removing odours with a lasting effect. Other appliances simply mask odorous substances with perfume or odour-masking scents during the refresh programme.

There are two options. In the event of minor soiling, the unique, automatic cleaning programme can be started via the OptiDos settings. It rinses both OptiDos dispensers with water. The second option can be applied when switching from softener to detergent or in the event of strong soiling (e.g. deposited detergent). In doing so, the OptiDos drawer can be easily removed manually without using tools and cleaned by rinsing under the tap. Do not clean the drawer in the dishwasher.

Theoretically yes. Please discuss this option with your specialist dealer.

All-in-1 tabs consist of pressed amounts of powder/rinse agent and salt. Because the substances are pressed, they cannot dissolve quickly enough to achieve their full cleaning effect when used in fast programmes. The amounts of rinse aid and salt are also not enough to achieve the best possible cleaning result. This is why it is essential to add additional salt and rinse aid to the dishwasher! V-ZUG's dishwashers are equipped with the All in 1 function, which can be used with tabs of any kind. You can activate this function for any V-ZUG dishwasher via the user settings. With this function, the dishwasher automatically extends the programme duration by a maximum of 10 minutes for very short programmes, and extends the final drying time by a maximum of 15 minutes. This enables the tabs to dissolve and achieve their full cleaning effect. The All in 1 function also automatically adjusts the use of salt and rinse aid, reducing it by 50 %, and guarantees excellent cleaning and drying results every time!

The nominal load is 1–7 kg for the drying process in the machine. If room air laundry drying is applied, a maximum room size of 25 m² is recommended. The room air laundry dryer has a drying capacity of 1.34 kg/h, which corresponds to about 5 hours for a full laundry load of 7 kg.

Primarily for white laundry. Because only washing powder contains bleach and can therefore better remove stains from fruit, coffee, tea, etc.

A dishwasher is such a valuable domestic helper that you can hardly imagine life without it. In recent years, dishwasher's water and energy consumption has been significantly reduced. This means that having an appliance clean the dishes is no longer just a time saver. Today, it is also much more economical and better for the environment than doing the dishes by hand. To clean the amount of dishes a ZUG Adora tackles in a single wash cycle, you would consume up to 40 litres of water, while the Adora manages with just 12.

A steamer allows for gentle steam cooking that does not wash out valuable vitamins, minerals and flavours from your food. The unpressurised steaming process operates at temperatures between 30 and 100 °C to enable simple, precision cooking. A smart climate sensor allows the food to be steamed in the best possible conditions, regardless of the amount. The colours are preserved perfectly. Ideal for a healthy and balanced diet.

This programme is designed for homogenous loads - an entire machine full of terry towels or underwear, for example.

Bread, rolls and plaited loaves can be achieved at the push of a button using the professional baking application, delivering bakery-level quality. The application provides support right from the process of the dough rising and creates the perfect environment for making the dough ready to bake in the shortest possible time. The combination of hot air and steam keeps the food from drying out while baking and achieves a golden-brown surface. It allows puff pastry dishes to achieve a highly aerated finish.

All our latest washing machines (Adora) and tumble dryers (Adora) are available with the door hinges on the right-hand or left-hand side. This means you can choose the most suitable version for your circumstances.

You select a main programme with the press of a single button. This means all the required settings are automatically chosen. If desired, select additional functions by pressing the corresponding buttons. If no button is pressed within 20 seconds, the programme selected will start automatically.

Fluff consists of fine threads produced by friction during the manufacturing, wearing and washing of textiles. This does not mean that the appliance puts an excessive strain on your laundry. Even with laundry dried on a line, fluff can be observed when you shake or iron it. While the laundry is wet, fluff clings to it. In the tumble dryer, the fluff is separated from the textiles and caught by the fluff filter in the door. The amount of fluff depends on the type of laundry, but finding some fluff in the filter after drying is quite normal.

V-ZUG OptiDos supports the detergent selection with an intuitive, unique selection aid. It uses a symbol to show which detergent from the OptiDos dispenser suits the selected programme best.

Yes. Powder detergent, tabs, Javelle water or comparable bleaches may not be filled in the containers.

The water tank holds one litre of water, which is sufficient for different steaming periods and is dependent on the temperature and the nature of the food. With Vacuisine, it is possible to reach over 48 hours of cooking time without having to refill the water tank. The water tanks in the Excellence Line can be cleaned in a dishwasher.

Both OptiDos dispensers can each be filled with 1.2 l of liquid detergent or softener. OptiDos calculates the optimum dosing volume according to the selected programme and the laundry volume in the drum. No excessive or insufficient dosage ever again!Examples: Slightly soiled laundry, at medium water hardness, manufacturer’s dosing recommendation is 60 ml. This means that you can wash up to 20 times without refilling. Normally soiled laundry, at soft water hardness, manufacturer’s dosing recommendation is 95 ml. Here, up to 12 washes can be done without refilling (the number of washes depends on the dosing recommendation of the detergent, the laundry volume in the drum, water hardness, degree of soiling).

After steaming, there will be both condense water in the cooking space and residual water in the internal water system. Once the cooking space has cooled to hand warm, use a soft cloth or sponge to remove condense water and any food particles. Wipe dry with a soft cloth. When the message, "Do not remove the water tank" disappears, the internal water system has emptied and the water tank may be removed, emptied and dried before reinserting. This should be done after a cooking session with steam. For dried-on soiling, the Steam cleaning or Intensive cleaning programmes make cleaning easier.

The optional fully extending runner allows you to remove up to three baking trays safely and conveniently from the baking chamber. This is particularly practical when basting a piece of meat or for removing biscuits or a flan from the baking tray.

The AdoraWash and AdorinaWash product ranges are ideal for family homes or flats, while the Unimatic range is designed for communal laundry rooms and small businesses.

Stainless steel is the only material that can be used for household appliances as it doesn’t rust when it comes into contact with water. All V-ZUG steamers are made with this material.

WetClean heralds the dawn of a new era in the laundry room. Now you can machine-wash even your particularly delicate favourite clothes. Be it your little black dress, your ball gown or a delicate, frilly blouse, as long as your treasured outfits can be washed with water, just put them in the washing machine. Provided, that is, you have an Adora SLQ. ZUG makes a point of using water intelligently as well as economically. We have developed an innovative technology that harnesses the gentle power of water to wash especially delicate garments. The new Adora SLQ features a separate internal water cycle. A special distribution nozzle smoothly soaks the laundry by spraying water over it, a highly gentle cleaning process that amounts to a textile, wellness programme.

The appliance door can always be opened by hand or by using a wooden spoon. The best way to do this is to hold the corners of the glass front and open the door by hand.

All appliances are guaranteed to have low external door temperatures. In the case of normal ovens and steamers, a triple-layer glass door ensures safe operation while cooking. Pyrolytic self-cleaning ovens actually have a four-layer glass door concept. Thanks to the innovative door concept in the Advanced and Excellence Line, the door is ventilated with air from the room, thereby keeping the temperature of the outer door lower than it is for the standard models. What’s more, active appliance door ventilation also enables lower outer door temperatures for pyrolytic self-cleaning appliances.

You select a main programme by pressing a singlebutton. This means all the required settings are automatically chosen. If desired, you can select additional programmes or functions by pressing the corresponding buttons. If no button is pressed within 20 seconds, the programme selected will start automatically.

To meet our customer's requirements, our new laundry room appliances now feature a 20°C wash programme that can be selected by pressing a dedicated button.

Yes it is – the unit can be installed with either an extracted air or a recirculation air solution.

The patented automatic soft roasting mode guarantees automatic, dynamic control over the food probe temperature. The meat becomes tender, stays juicy and is perfectly cooked. Combined with the new three-point food probe, the meat is prepared to perfection at the push of a button – cooking it to exactly the right level so that it can be served when you want.

Due to the heat pump, it is not possible to implement it in the AdoraWash V6000 due to a lack of space.

Dishwashers with a customisable design have an operating panel in the same colour as the design elements.  With integrated dishwashers, the operating panel is visible and the lower part of the appliance adopts the colour of your kitchen. Fully integrated dishwashers feature an entire front in your kitchen's colour.

If there is sufficient space in a tall cabinet, an elevated position can be very useful as there is no need to bend down in order to load and empty the dishwasher. Just remember that the maximum length of the armoured hose is three metres.

We recommend only using durgol swiss steamer for descaling.  Standard descaling solutions are not suitable as they may contain foam-creating additives or not be effective enough. Using a different descaler could cause overfoaming, inadequate descaling or, in extreme cases, damage to the appliance.

The impulse-controlled rinse agent sensor ensures that only the minimum amount of rinse agent is used, depending on water hardness and load.

Although the DualDry has time-controlled programmes, they do not need to be used to switch off the appliance automatically. An integrated humidity sensor measures the level of dryness reached and automatically deactivates the DualDry if the desired degree has been reached.

Very careful drying as drying is without heat and friction, walls kept dry and therefore no formation of mould, quick drying, no hanging in stuffy cellar rooms for days on end, possible to dry anything that can be stored in the room (e.g. tents, carpets, sleeping bags, covers).

With a heat pump tumble dryer, the drying takes place in a closed drum. The laundry is added to the drum and dried with the temperature of 55°C released by the integrated cooling circuit. With DualDry, the laundry is hung up on a washing line in the room. The DualDry blows dry air into the laundry items. They release the humidity into the room air. The humid room air is channelled via the evaporator installed in the DualDry. In doing so, the vapour in the air condensates on the cold evaporator surface. The dried and cooled air is then warmed up via the condenser and blown into the hanging laundry. DualDry uses the same heat pump to dehumidify the room air. However, the drying takes place at far lower temperatures.

Yes, the softener can be added separately in the right compartment even if detergent was chosen from the OptiDos drawer. This does not require any additional settings, as the detergent compartment on the right-hand side is rinsed for every wash.

Our anti-crease programme is yet another highlight of the comprehensive V-ZUG laundry care range. It is designed primarily for blouses, shirts, T-shirts and cotton trousers that are treated for 20 minutes. Put the items on hangers while they are still slightly damp. Iron them lightly if required and they will look as good as new.