V‑ZUG know-how: FAQ

The appliance automatically detects when descaling is necessary. If the refresh or hygiene programmes are used every 2 days, the following descaling intervals will be necessary: Descaling interval depending on water hardness: ▪ Hard: approx. every 3 months ▪ Medium: approx. every 4 months ▪ Soft: approx. every 7 months

No, for security reasons, the smartphone or tablet must be on the same home network as the V-ZUG appliance. However, you will still receive notifications even when your device is not connected to the home network.

To connect your appliance wirelessly via WLAN, follow these steps:

• Activate V-ZUG-Home in the user settings of your household appliance

• Download the V-ZUG app on your smartphone or tablet

• Use the app to connect the appliance to your home network.

For detailed instructions on connecting your appliance to the V-ZUG app, go to: Connect and enhance your experience with the V-ZUG app

The refresh programme draws out and then eliminates odours from textiles using a combination of an elevated temperature and steam.

Yes, V-ZUG-Home appliances can be integrated into smart home systems. Integration into the DigitalSTROM smart home system is currently possible. For more information, please visit www.digitalstrom.com.

Select the following menu items on your household appliance:

1. Settings

2. Configure V-ZUG Home

3. Display information

4. IP address

The range of V-ZUG-Home appliances is continually expanding. You can find the current category overview on the following page: Connect and enhance your experience with the V-ZUG app

To configure the user settings, select the desired appliance in the app, then click on Settings. A new window will open, displaying the user settings.

Yes, you will receive notifications everywhere, either via a wireless network (WLAN) or mobile Internet.

No, after successful setup you can use both frequencies. The appliance remains connected to the 2.4 GHz WLAN. However, make sure that the 2.4 GHz and 5 GHz WLAN are in the same local network, otherwise only remote access is possible. This is the case if both WLAN networks are running on the same router.

• Austria

• Australia

• Belgium

• Denmark

• France

• Germany

• Italy

• Luxembourg

• Netherlands

• Spain

• Singapore

• Switzerland

• United Kingdom

• Isreael

• Turkey

• Hong Kong

• China (separate app stores + Apple) - currently only a light version on the market (as of 06/22)

It is currently not possible to start the appliance remotely for security reasons. You must always confirm your selected programmes and recipes on the appliances in order to start them. We are developing ways in which to enable this functionality in the future.

Yes, the softener can be added separately in the right compartment even if detergent was chosen from the OptiDos drawer. This does not require any additional settings, as the detergent compartment on the right-hand side is rinsed for every wash.

We recommend checking the dosage setting of the selected OptiDos dispenser and, if necessary, adjusting it in accordance with the currently used agent. Here, we recommend the quantity stated by the manufacturer for 4–5 kg of laundry.

Yes. In the user settings, modular detergents can be activated by activating the function. This type of detergent is added to the detergent dispenser drawer on the right.

The impulse-controlled rinse agent sensor ensures that only the minimum amount of rinse agent is used, depending on water hardness and load.

All our latest washing machines (Adora) and tumble dryers (Adora) are available with the door hinges on the right-hand or left-hand side. This means you can choose the most suitable version for your circumstances.

Because the cutlery drawer is located at the top of the dishwasher, loading cutlery is ergonomic and puts less strain on your back. The cutlery drawer is designed so that the cutlery does not come into contact with each other, enabling optimal cleaning and protecting your expensive cutlery. Espresso cups can be placed in the central part of the cutlery drawer. Thanks to the cutlery drawer, the cutlery basket in the lower basket is no longer required, leaving more space for plates and other items.

The Sprint programme lasts 20 minutes and is suitable for quickly cleaning lightly soiled pre-dinner glasses. The Party programme lasts 11 minutes and is perfect for when an exceptionally large number of dishes need to be washed quickly ready to be used again – for example, a party with many guests. When using the party programme, the dishwasher starts with a 20-minute heating phase, after which the dishwasher can be fully loaded up to five times in a row.

Yes. Thanks to the intuitive, simple programme selection, it is possible to choose whether or not OptiDos should be used for the wash after every programme selection. When selecting “without OptiDos”, the detergent is taken from the right detergent dispenser drawer as usual.

A freely selectable temperature range between 30 and 100 °C provides precise control for gentle cooking, helping preserve the texture, flavor, and nutrients of food. You can set the exact temperature needed for delicate foods such as fish, vegetables, custards, or chocolate. It is ideal for proofing dough, fermenting yogurt, reheating, or keeping food warm without drying it out. Fine temperature control also ensures consistent, reliable results for recipes that require precision.

If the laundry is dried in a room, the humidity must be transported out of the room through ventilation in order to prevent humidity damage, such as the formation of mould on walls. By ventilating, a lot of heating energy is lost in winter, which increases heating costs. DualDry removes the humidity from the air. This means that ventilation is required less frequently. Furthermore, the laundry can also be dried in rooms without windows, meaning an extra room is not required.

The anti-mite programme eradicates mites and allergens – importantly, that includes house dust mite excretions, which are linked to respiratory problems. These unwelcome house guests are incredibly resilient, but they are completely wiped out by the anti-mite programme found in AdoraWash and Unimatic product lines. The results are so good that even technical institutes are sharing them.

Around 30% of the Swiss population have sensitive skin, which means that they need their laundry to be washed even more thoroughly than usual. The skin protection programme in AdoraWash appliances is there to help with this by using a specially optimised rinsing procedure and ensuring that water penetrates the laundry extremely effectively. The V-ZUG Special Care Drum also whisks away any remaining traces of detergent. These features help to make skin irritation and itching from leftover detergent a thing of the past.

The AdoraWash and AdorinaWash product ranges are ideal for family homes or flats, while the Unimatic range is designed for communal laundry rooms and small businesses.

Yes, there is. The wool programme has been specially designed to treat woollen fabrics extremely gently during the wash cycle and with a much lower spin speed. This produces fantastic results while putting the wool under as little strain as possible.

The external steam generator ensures that the only thing that can get into the interior is steam. As steam doesn’t leave limescale residue, you don’t have to worry about this when using the V-ZUG steamer. Cleaning is made so much easier, as there’s no limescale to remove from the interior. What’s more, the water tank for the steamers in the Excellence Line has a perfectly smooth surface, which helps to prevent limescale deposits from forming.

To avoid wasting water and electricity, the ingenious V-ZUG sensor system ensures that consumption precisely corresponds to the actual amount and type of laundry. This means that, with the economical V-ZUG washing machines, you can easily wash a smaller amount of laundry without wasting precious resources.

All appliances are guaranteed to have low external door temperatures. In the case of normal ovens and steamers, a triple-layer glass door ensures safe operation while cooking. Pyrolytic self-cleaning ovens actually have a four-layer glass door concept. Thanks to the innovative door concept in the Advanced and Excellence Line, the door is ventilated with air from the room, thereby keeping the temperature of the outer door lower than it is for the standard models. What’s more, active appliance door ventilation also enables lower outer door temperatures for pyrolytic self-cleaning appliances.

The Adora night economy programme reduces energy consumption by 40% and water consumption by 20%. You can make use of lower night electricity rates and protect the environment. What's more, the Adora is very quiet.

Your convenience is important to us. Thanks to the articulated design, you can position the operating panel according to your personal preference.

V-ZUG helps you to do this automatically thanks to the partial load water and energy economy function and EcoManagement. The latter shows you in advance whether your choice of programme is going to use large or small amounts of energy and water.  The OptiTime delayed start option also helps you to save lots of energy if you have a bit of spare time.

Fluff consists of fine threads produced by friction during the manufacturing, wearing and washing of textiles. This does not mean that the appliance puts an excessive strain on your laundry. Even with laundry dried on a line, fluff can be observed when you shake or iron it. While the laundry is wet, fluff clings to it. In the tumble dryer, the fluff is separated from the textiles and caught by the fluff filter in the door. The amount of fluff depends on the type of laundry, but finding some fluff in the filter after drying is quite normal.

Due to the heat pump, it is not possible to implement it in the AdoraWash V6000 due to a lack of space.

The DualDry was implemented in the Adora, as the air throughput was too low for a laundry room in an apartment building. Furthermore, the operating modes cannot run at the same time. If laundry is hanging up in the room and another tenant decides to use the tumble dryer, then this eliminates the possibility of room air laundry drying as the humidity within the room is no longer regulated.

When planning and installing the FullFlex hob, ensure that the front cabinetry includes a ventilation slit of at least 2 mm to allow proper hot-air exhaust. Detailed requirements can be found in the planning aid.

Yes. V-ZUG will continue to provide service and support for all V-Upgrades for at least two years from the date of activation. During this period, our service team will remain available to help with any questions or technical issues relating to the relevant V-Upgrade.

V-ZUG dryers are designed for minimum energy consumption. A humidity sensor continuously measures your laundry's degree of dryness. If in spite of this, your laundry turns out too dry or not dry enough, you can adjust the degree of dryness according to your needs.

The break-proof glass shelves are height-adjustable, which means you can make space for larger items in your fridge. Some models have perfected the art of space saving: they feature divided shelves whose front half can be pushed towards the back of the fridge to free space for tall items on the bottom shelf.

Certain hobs have a lateral warming zone with temperature monitoring. Induction hobs offer a warming function for the different cooking zones.

In spite of a great number of studies, scientists so far have found no proof that electromagnetic fields pose any environmental or health risks. Like any domestic appliance, induction hobs generate an electromagnetic field. However, the field is many times less powerful than that generated by an electric razor, a hair dryer or a power drill. To find out more visit www.fea.ch, the website of the Swiss Association of the Domestic Electrical Appliances Industry.

An optimal drying result is reached at a room temperature of 10-30°C. In rooms with very low temperatures, the function may be restricted. The DualDry may not be used under 8°C.

Dynamic circulation cooling ensures an even distribution and circulation of cool air in a large cooling space. This means more flexibility in placing food in the cooling space, as well as shorter cooling times.

If you are not going to use the appliance for an extended period of time, empty the water tank and open the appliance door.

Applying steam makes the textile fibres smooth, causing creases to unfold. Clothing is smoothed out using a combination of its own weight and a gentle stream of air.

The additional hygiene programme eliminates germs using an elevated temperature (above 60 °C) over a longer exposure time. Independent laboratory trials have confirmed a reduction in germs of up to 99.99 %.

You will find the V-ZUG-Home configuration in the user settings of each V-ZUG appliance. From there, you can set the V-ZUG-Home mode, read information and restore the factory settings for V-ZUG-Home.

You can also verify online if your appliance is compatible with the V-ZUG app: Connect Your V-ZUG Appliances with Ease using the V-ZUG App (vzug.com)

Yes, wet clothes can easily be dried again in next to no time using the additional drying programme.

Virtually all of them – but we advise against using the RefreshButler on water-sensitive fabrics such as fur or leather.

The integrated heat pump and the ventilation system blow warm air into the interior and whisk away the humid air.