V‑ZUG know-how: FAQ

Yes, you need a V-ZUG-Home login to use the app, or you can log in with your Google or Apple account.

The app runs on Android devices from version 10.0 and iOS devices (Apple) from version 13.0.

Access the user settings of your household appliance and select the V-ZUG-Home function. Depending on the appliance, V-ZUG-Home mode may be found in the settings, or you can consult the V-ZUG-Home manual for appliance-specific instructions.

You will find the V-ZUG-Home configuration in the user settings of each V-ZUG appliance. From there, you can set the V-ZUG-Home mode, find information and restore the factory settings for V-ZUG-Home.

You can also verify online if your appliance is compatible with the V-ZUG app: Connect your V-ZUG Appliances with Ease using the V-ZUG App (vzug.com)

The following functions can be controlled remotely in the V-ZUG app:

• Stop current program

• Send recipes and programs to your oven or steamer

• Adjust certain user settings on your household appliance

• Download the app from the Apple App Store (link) for iOS or Google Play Store (link) for Android devices and install it on your smartphone or tablet

• Follow the set-up instructions in the app

• Create or log in with your V-ZUG-Home account or use one of your social logins

Yes, an internet connection is required to fully utilise V-ZUG-Home and the V-ZUG app.

To display your V-ZUG appliance, activate V-ZUG-Home in the user settings of your household appliance. Next, download the V-ZUG app on your smartphone or tablet, register or log in with your V-ZUG-Home account or social login and connect your appliance in the app.

Please ensure the following conditions are met:

• Ensure that the router is switched on and that the smartphone/tablet can access the home network. Check that the wi-fi symbol is visible on the smartphone/tablet.

• Is V-ZUG-Home activated on your household appliance?

• Has the V-ZUG app been downloaded?

• Can the app detect your household appliance?

• Is your smartphone/tablet connected to the wi-fi (home network)?

• Is Bluetooth activated on the smartphone/tablet?

• Is “Location” enabled?

• Has the PIN been entered correctly (6 digits)?

• Is the correct wi-fi network displayed? If not, the device may have poor wi-fi reception.

• Has the wi-fi password been entered correctly?

The DualDry is extremely energy-efficient. In tumble drying mode, it meets the requirements for energy efficiency class A++ and in room air laundry drying, the requirements for energy efficiency class A1.

There may be various reasons for this:

• For security reasons, certain features may only be used on the appliance.

• The feature has not yet been implemented and will be added in a future version.

• For other technical reasons where it is more user friendly to keep the feature on the appliance.

Many appliances built from 2015 onwards can be connected to the V-ZUG app. You can also enter your serial number and add your appliance offline in order to register your warranty or view the manual.

The appliance has one fluff filter and two filter mats. Since the gentle stream of air and extremely gentle treatment only remove a small amount of fluff from the fabric, the fluff filter only needs to be emptied occasionally. The appliance automatically detects when the fluff filter is heavily clogged. A notification appears in the display when the fluff filter needs cleaning.

The water hardness controller ensures that the water always has the ideal hardness. This makes the detergent more effective and ensures that the dishes and glasses are treated gently.

spinning capacity of the selected washing programme, textile types, laundry volume in the room, room temperature and humidity, placement of the laundry in the room and how it is arranged, hanging habits (“double” over a line, “single” over a line with pegs, “single” over two lines)

The appliance reports a fault. A9: Cleaning sieves and mats.

Very careful drying as drying is without heat and friction, walls kept dry and therefore no formation of mould, quick drying, no hanging in stuffy cellar rooms for days on end, possible to dry anything that can be stored in the room (e.g. tents, carpets, sleeping bags, covers).

Yes, in principle, body odour can also be removed from fabrics. It should be kept in mind, however, that body odour is produced to help remove bacteria. Since sweat is unique to each individual, the treatment result may differ from person to person. We recommend washing sweaty clothes.

Yes, wet clothes can easily be dried again in next to no time using the additional drying program.

Virtually all of them – but we advise against using the RefreshButler on water-sensitive fabrics such as fur or leather.

Extremely fast programs are offered at each convenience level. These programs last between 11 and 30 minutes depending on the convenience level.

Bread, rolls and plaited loaves can be achieved at the push of a button using the professional baking application, delivering bakery-level quality. The application provides support right from the process of the dough rising and creates the perfect environment for making the dough ready to bake in the shortest possible time. The combination of hot air and steam keeps the food from drying out while baking and achieves a golden-brown surface. It allows puff pastry dishes to achieve a highly aerated finish.

Whether it’s your own creation, something spontaneous or a recipe from a book, everything is fully automated! With the V-ZUG BakeOmatic, there is no need to enter the cooking duration, temperature, operating mode or weight manually. Whether it’s a carefully thought out menu for guests or something you’ve thrown together using ingredients from the garden, refrigerator or pantry, the BakeOmatic always delivers quick, simple and tasty results. Thanks to unique sensor technology in the climate control system (CCS) with active ventilation flap, your cooking chamber will reach the ideal conditions for your dish. Your steamer or oven will automatically detect the weight and size of the dish and will select the best sequence of the various operating modes with exactly the right temperature and duration. What’s more, you can find out exactly when the dish will be ready just moments after you begin.

This is what you've been waiting for. The «ultra care» programme dries your delicate items at 55°C in just 90 minutes. A piece of advice: treat your laundry with even more care by giving it ample space in the washing drum.

If you often clean ladles, wooden spoons, whisks or long meat knives in the dishwasher, we recommend using our Vario cutlery basket insert. The Vario cutlery basket insert is already included as standard in our SL models, but can also be bought as an optional accessory for our models in the N and S lines. The Vario cutlery basket insert can also be retrofitted to older appliances.

All-in-one tabs consist of pressed amounts of powder/rinse agent and salt. Because the substances are pressed, they cannot dissolve quickly enough to achieve their full cleaning effect when used in fast programs. The amounts of rinse aid and salt are also not enough to achieve the best possible cleaning result. This is why it is essential to add additional salt and rinse aid to the dishwasher! V-ZUG’s dishwashers are equipped with the All in 1 function, which can be used with tabs of any kind. You can activate this function for any V-ZUG dishwasher via the user settings. With this function, the dishwasher automatically extends the program duration by a maximum of 10 minutes for very short programs, and extends the final drying time by a maximum of 15 minutes. This enables the tabs to dissolve and achieve their full cleaning effect. The All in 1 function also automatically adjusts the use of salt and rinse aid, reducing it by 50%, and guarantees excellent cleaning and drying results every time.

We recommend checking the dosage setting of the selected OptiDos dispenser and, if necessary, adjusting it in accordance with the currently used agent. Here, we recommend the quantity stated by the manufacturer for 4–5 kg of laundry.

No. Both detergent dispensers are supplied with the washing machine and can be immediately filled with the desired liquid agents or softeners.

Part load – the program adapts to smaller loads. Far less water is consumed, with a saving of between 1 and 6 litres. The program runtime is reduced by up to 30 minutes.

OptiDos can play a valuable role in your daily routine. You no longer have to think about dosing the detergent. V-ZUG has also made the operation and selection of the correct program as easy as possible. 3 clicks are sufficient to start the washing machine with the desired program and automatic dosing.

When washing items by hand, around 40 litres of water must be heated up. With V-ZUG’s best appliances, this figure is reduced by almost 90%, with the Adora SL requiring just 5 litres of water.

Yes, absolutely! The salt is needed to regenerate the dishwasher's integrated softening unit. The softening unit descales the water that flows through the dishwasher. If the water is not descaled, limescale builds up on the integrated components in the dishwasher. The all-in-one tabs only soften the water which enters the dishwasher when a program is selected. This is only partly effective, as each tab contains only a limited amount of salt.

The DualDry was implemented in accordance with the OptiDos appliance for the V4000. This means that the two new V-ZUG products can be perfectly combined with one another.Furthermore, it is more cost-effective to offer the DualDry with the V4000 than would be possible with the V6000.

All our latest washing machines (Adora) and tumble dryers (Adora) are available with the door hinges on the right-hand or left-hand side. This means you can choose the most suitable version for your circumstances.

As with many other electronic appliances, it can help to unplug the appliance and disconnect it from the power for 10 seconds. This reboots the system so that minor faults can be fixed.

The new Excellence Line steamers and combi-steam cookers can be cleaned with little effort thanks to the stainless-steel cooking chamber. Guided programs remove the dirt automatically. For tough soiling, we have developed a special cleaning solution – the SteamerCleaner.

The optional fully extending runner allows you to remove up to three baking trays safely and conveniently from the baking chamber. This is particularly practical when basting a piece of meat or for removing biscuits or a flan from the baking tray.

The 0°C zone (at high humidity) provides the ideal climate to double the storage time of fresh vegetables, salad and herbs.

Under the new energy efficiency rating system, which comes into force on 1 March 2021, our CombiCoolers are in energy efficiency class C. This makes them our most energy-efficient refrigerators. Their long operating life also helps to save operating costs and resources.

Our new CombiCooler generation offers an innovative ClickShelf rack system, which allows you to adjust the height of your racks easily with one hand and make full use of the width at the front when storing your food.

Even 2-litre bottles can be stored easily and securely.

Yes. Thanks to the intuitive, simple program selection, it is possible to choose whether or not OptiDos should be used for the wash after every program selection. When selecting “without OptiDos”, the detergent is taken from the right detergent dispenser drawer as usual.

For induction to work, the base of the pan must be ferromagnetic. As induction cooktops are quite popular, there is a broad range of well-priced pans available.

The two cooling zones are vertically adjustable and can be set to two different precise temperatures suitable for white and red wine, respectively. Available temperatures range from 5°C to 18°C.

When you pull out the OptiDos drawer, the load capacity for both dispensers is shown on the touch display and whether or not there is sufficient detergent. If the filing level is low, a notification will automatically appear on the display after the wash (without pulling out the detergent dispenser drawer).

Yes. Powder detergent, tabs, laundry bleach or comparable bleaches must not be filled in the containers.

The CombiCookTop V2000 is a sleek cooktop with a fully integrated extractor, now also available in a 60 cm width. It allows for drawer or storage space directly below the appliance, making kitchen planning more flexible. The grease filter is housed in a removable, dishwasher-safe cassette for easy cleaning. The activated charcoal filter can be lifted out easily, and two filter options are available: a long-life filter, which can be regenerated in the oven up to eight times for a service life of up to three years, helping to reduce maintenance costs; and a standard filter, which is replaced as needed and disposed of with household waste.

Minimise your energy consumption and costs by defrosting your refrigerator regularly, positioning it in a cool place, not on the balcony, letting warm food cool down before placing it in the fridge and tightly covering liquids such as sauces.

To make sure the range hood works as effectively as possible, switch it on three to five minutes before you start cooking. This allows an air flow to be established in the room so that vapours and odours can be conducted away quickly. To prevent the build-up of negative pressure and to support the extraction of cooking odours, fresh air must be supplied at the same time. As a result, the following rules apply: always open a window when using air extraction systems. Once you have finished cooking, keep the fan running for another five to ten minutes. Many range hoods have an automatic run-on function for this purpose. In particular, frying pans should be left under the range hood if they are still hot because they can still disperse odours even after you have finished cooking.

Since 2019, all our range hoods have been equipped exclusively with energy-saving LED lights. LEDs have energy-efficient properties plus a long service life.