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Can I control my household appliance outside the household network?
No, for security reasons, your smartphone or tablet must be on the same home network as your V-ZUG appliance. But you will still get notifications even when your device is not connected to the home network.
How do I connect my appliance to the home network?
To connect your appliance wirelessly using wi-fi, follow these steps:
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Activate V-ZUG-Home in the user settings of your household appliance
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Download the V-ZUG app on your smartphone or tablet
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Use the app to connect the appliance to your home network.
For detailed instructions on connecting your appliance to the V-ZUG app, go to: Connect and enhance your experience with the V-ZUG app
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How do I activate V-ZUG-Home?
Access the user settings of your household appliance and select the V-ZUG-Home function. Depending on the appliance, V-ZUG-Home mode may be found in the settings, or you can consult the V-ZUG-Home manual for appliance-specific instructions.
What is V-ZUG-Home?
Activating V-ZUG-Home mode is required to connect to the V-ZUG app.
Depending on the appliance, V-ZUG-Home mode may be found in the settings, or you can consult the V-ZUG-Home manual for appliance-specific instructions.
To benefit from the advantages of V-ZUG-Home, please download and install the V-ZUG app from Google Play or the App Store on your smartphone or tablet.
Do I always need an internet connection to use the app?
Yes, an internet connection is required to fully utilise V-ZUG-Home and the V-ZUG app.
Where can I configure the user settings of my household appliance in the app?
To configure the user settings, select the desired appliance in the app, then click on Settings. A new window will open, displaying the user settings.
How can I display my V-ZUG appliance on a smartphone or tablet?
To display your V-ZUG appliance, activate V-ZUG-Home in the user settings of your household appliance. Next, download the V-ZUG app on your smartphone or tablet, register or log in with your V-ZUG-Home account or social login and connect your appliance in the app.
Can I get notifications when outside my in-house network?
Yes, you will get notifications wherever you have a wireless network (wi-fi) or mobile internet connection.
Why won’t my household appliance connect to the home network with wi-fi?
Please ensure the following conditions are met:
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Ensure that the router is switched on and that the smartphone/tablet can access the home network. Check that the wi-fi symbol is visible on the smartphone/tablet.
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Is V-ZUG-Home activated on your household appliance?
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Has the V-ZUG app been downloaded?
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Can the app detect your household appliance?
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Is your smartphone/tablet connected to the wi-fi (home network)?
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Is Bluetooth activated on the smartphone/tablet?
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Is “Location” enabled?
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Has the PIN been entered correctly (6 digits)?
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Is the correct wi-fi network displayed? If not, the device may have poor wi-fi reception.
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Has the wi-fi password been entered correctly?
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Do I have to keep my smartphone connected to the 2.4 GHz wi-fi after setup to use the V-ZUG app?
No, after successful setup you can use both frequencies. The appliance will remain connected to the 2.4 GHz wi-fi. However, make sure that the 2.4 GHz and 5 GHz wi-fi are in the same local network, otherwise only remote access is possible. This is the case if both wi-fi networks are running on the same router.
What are V-Upgrades for? (CH only)
V-Upgrades allow you to install additional features so that you can expand and personalise the functionality of your appliance. Find out more about V-Upgrades.
Why is 2.4 GHz wi-fi needed to connect the appliance to the V-ZUG app?
2.4 GHz wi-fi penetrates walls and floors better than 5 GHz wi-fi. V-ZUG therefore uses 2.4 GHz wi-fi to ensure an optimum connection to your appliances.
In which countries is the V-ZUG app available?
Austria
Australia
Belgium
Denmark
France
Germany
Italy
Luxembourg
Netherlands
Spain
Singapore
Switzerland
United Kingdom
Isreael
Turkey
Hong Kong
China (separate app stores + Apple) - currently only light version on the market (as of 06/22)
Why am I unable to use all the features of the appliance in the V-ZUG app?
There may be various reasons for this:
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For security reasons, certain features may only be used on the appliance.
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The feature has not yet been implemented and will be added in a future version.
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For other technical reasons where it is more user friendly to keep the feature on the appliance.
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Why am I unable to start the appliance remotely with the V-ZUG app?
It is currently not possible to start the appliance remotely for security reasons. You must always confirm your selected programs and recipes on the appliances in order to start them. We are developing ways to enable this feature in the future.
Which appliances can I connect to the V-ZUG app?
Many appliances built from 2015 onwards can be connected to the V-ZUG app. You can also enter your serial number and add your appliance offline in order to register your warranty or view the manual.
The V-ZUG-Home symbol on my appliance is always lit up. What does this mean?
V-ZUG-Home mode is active, and the appliance is connected to the WLAN.
The V-ZUG-Home symbol on my appliance is never lit. What does this mean?
V-ZUG-Home mode is deactivated.
I have no remote access connection via the V-ZUG app. What can I do?
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Check if there is an active internet connection and if the appliance is accessible in the home network.
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Remove the appliance from your V-ZUG-Home account and try to reconnect it. If this fails, there is no connection to the server. Try again later.
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Problems may occur in certain networks, for example if a firewall is blocking the connection or if the network is weak.
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Why doesn’t remote access through the V-ZUG app work equally well with all appliances?
Remote access has been extensively tested and works for all devices that are equipped with it. If problems occur, check if software updates for the appliance are available. Local conditions, such as the location of the appliance, can also make the connection more difficult.
When I try to connect to the appliance with the V-ZUG app using Bluetooth, no code appears and the connection fails.
Please switch Bluetooth on and off again.
If this does not help, unpair all paired V-ZUG Bluetooth devices in the Bluetooth menu on your mobile phone and try again.
Please restart the appliance and try again.
Where are the language settings for the V-ZUG app?
The language settings depend on the settings on your smartphone or tablet. The region selected during onboarding does not influence the language.
To change the language in the app, please set the desired language in your mobile phone or tablet settings.
Why do I need a Bluetooth and a wi-fi connection when connecting the appliance to the V-ZUG app? Which one is active and when?
For security reasons, a Bluetooth connection is required for the initial pairing and for functions that can only be carried out in the vicinity of the appliance. This means that it is only active while you are in the vicinity of the appliance.
The appliance’s wi-fi connection is always active. If remote access is not set up, you must be on the same wi-fi network as your mobile phone or tablet. If remote access is set up, you only need an active internet connection on your mobile phone or tablet.
Are favourites synchronised between the V-ZUG app and the appliance?
Favourites are not currently synchronised between the app and the appliance. We are working on new functionalities that will enable this in the future.
This means that
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favourites on the appliance are not visible in the app.
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favourites from the app are not visible on the appliance.
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The V-ZUG-Home symbol on my appliance is flashing. What does this mean?
There can be various reasons for this. The frequency and type of flashing provide information:
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Slow flashing when the screen is switched on (1s on, 1s off): V-ZUG Home mode is active, but there is no wi-fi connection. If the appliance has already been paired and does not reconnect, follow the instructions for “I cannot connect to my appliance.”
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Irregular, short flashes: Data is being transferred to the appliance. This is normal and just indicates activity.
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Rapid flashing when the screen is switched on (1/4s on, 1/4s off): Ready for Bluetooth connection, only active during pairing.
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Which devices (smartphones and tablets) are compatible with the V-ZUG app?
The app runs on Android devices from version 10.0 and iOS devices (Apple) from version 13.0.
How do I find out if my appliance has V-ZUG-Home?
You will find the V-ZUG-Home configuration in the user settings of each V-ZUG appliance. From there, you can set the V-ZUG-Home mode, find information and restore the factory settings for V-ZUG-Home.
You can also verify online if your appliance is compatible with the V-ZUG app: Connect your V-ZUG Appliances with Ease using the V-ZUG App (vzug.com)
Can V-ZUG-Home appliances be integrated into a smart home system?
Yes, V-ZUG-Home appliances can be integrated into smart home systems. Integration into the DigitalSTROM smart home system is currently possible. For more information, please visit www.digitalstrom.com.
Which functions can I access remotely using the V-ZUG app?
The following functions can be controlled remotely in the V-ZUG app:
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Stop current program
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Send recipes and programs to your oven or steamer
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Adjust certain user settings on your household appliance
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How do I find the IP address of my V-ZUG household appliance?
Select the following items on the menu of your household appliance:
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Settings
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Configure V-ZUG Home
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Display information
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IP address
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How do I install the V-ZUG app?
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Download the app from the Apple App Store (link) for iOS or Google Play Store (link) for Android devices and install it on your smartphone or tablet
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Follow the set-up instructions in the app
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Create or log in with your V-ZUG-Home account or use one of your social logins
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Which household appliances are compatible with V-ZUG-Home?
The V-ZUG-Home appliance range is always expanding. You can find the current category overview on the following page: Connect and enhance your experience with the V-ZUG app
