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How does it eliminate germs and bacteria from clothing?
Recurring cycles of steam and special photocatalysis technology remove 99.99% of germs and bacteria from clothing.
I would like to use dishwasher tabs. Is there anything in particular that I need to consider?
All-in-one tabs consist of pressed amounts of powder/rinse agent and salt. Because the substances are pressed, they cannot dissolve quickly enough to achieve their full cleaning effect when used in fast programs. The amounts of rinse aid and salt are also not enough to achieve the best possible cleaning result. This is why it is essential to add additional salt and rinse aid to the dishwasher! V-ZUG’s dishwashers are equipped with the All in 1 function, which can be used with tabs of any kind. You can activate this function for any V-ZUG dishwasher via the user settings. With this function, the dishwasher automatically extends the program duration by a maximum of 10 minutes for very short programs, and extends the final drying time by a maximum of 15 minutes. This enables the tabs to dissolve and achieve their full cleaning effect. The All in 1 function also automatically adjusts the use of salt and rinse aid, reducing it by 50%, and guarantees excellent cleaning and drying results every time.
When does the water tank need to be filled or emptied?
We recommend filling the fresh water tank at the start of each program and emptying both tanks at the end of each program.The appliance automatically detects and notifies you when the condensation tank is full or the fresh water tank is empty.
How do I benefit from the room air function? The laundry can be hung up anyway.
If the laundry is dried in a room, the humidity must be transported out of the room through ventilation in order to prevent humidity damage, such as the formation of mould on walls. By ventilating, a lot of heating energy is lost in winter, which increases heating costs. DualDry removes the humidity from the air. This means that ventilation is required less frequently. Furthermore, the laundry can also be dried in rooms without windows, meaning an extra room is not required.
What is the energy consumption like compared to tumble drying or previous room air laundry dryers?
As drying in a room takes place at low temperatures and the laundry in a room can be less efficiently streamed with air, drying laundry in a room can require slightly more energy than when drying in the drum.
When does it make sense to use washing powder?
Primarily for white laundry. Because only washing powder contains bleach and can therefore better remove stains from fruit, coffee, tea, etc.
What if too much foam forms during the wash?
We recommend checking the dosage setting of the selected OptiDos dispenser and, if necessary, adjusting it in accordance with the currently used agent. Here, we recommend the quantity stated by the manufacturer for 4–5 kg of laundry.
Are additional accessories required to use OptiDos?
No. Both detergent dispensers are supplied with the washing machine and can be immediately filled with the desired liquid agents or softeners.
How much laundry can be dried?
The nominal load is 1–7 kg for the drying process in the machine. If room air laundry drying is applied, a maximum room size of 25 m² is recommended. The room air laundry dryer has a drying capacity of 1.34 kg/h, which corresponds to about 5 hours for a full laundry load of 7 kg.
Do I still need to add a rinse aid to the dishwasher if I am using all-in-one tabs?
Yes, absolutely. For optimum cleaning and drying results, we always recommend adding rinse aid to the dishwasher. The amount of rinse aid in the tabs is not sufficient to achieve optimum drying results.
Can I also connect the dishwasher to a hot water supply?
You can set up our dishwashers for use with hot water. To do this, you will need to select the hot water function in the user settings. The dishwasher will now work in an operating mode adapted for use with hot water.
What should I do if an error message such as A1 appears on the display?
Please first check the operating instructions to see if the solution is given there. If not, please call our free service number on 0800 850 850.
What is the purpose of the extra dry programme?
This programme is designed for thick, multi-layered textiles and varying loads. It is less suitable for T-shirts and undergarments as they risk shrinking.
What is the purpose of the normal dry programme?
This programme is designed for homogenous loads - an entire machine full of terry towels or underwear, for example.
What is the purpose to the irondry programme?
Use this programme if you plan to iron your laundry immediately after washing it.
What is the purpose of the damp programme?
Use this programme if you're going to press your laundry (e. g. tablecloths) with a mangle after washing it.
I want to place the tumble dryer next to the washing machine. Can I choose which side door hinges are fitted?
All our latest washing machines (Adora) and tumble dryers (Adora) are available with the door hinges on the right-hand or left-hand side. This means you can choose the most suitable version for your circumstances.
How does induction conserve energy?
Induction is the technology of the future: it is faster and more energy-efficient. One litre of water is brought to the boil in approximately two minutes. This is made possible by smart technology. Induction generates heat exactly where it is needed in the base of the pot. The glass around the heated cooking zone stays virtually cold, so no energy is wasted. An induction stove uses up to 40% less energy compared to other heating methods.
Induction cooktops offer pan detection. How does this work?
Have you ever turned your stove on by accident or forgotten to turn off the heat? Now this not a problem any more. Pan detection ensures that the stove generates heat only when a pan is placed on the cooktop. A timer-controlled safety shut-off monitors each cooking zone and turns it off after a certain period. And if you have some aspiring junior chefs in your family, use the childproof lock to prevent accidents.
Induction cooktops offer a PowerPlus function. What is it for?
The PowerPlus function offered by almost all induction cooktops helps you save time. If, for example, you need to heat up a large quantity of water, you can have a cooking zone work at an increased power level of up to 140%. PowerPlus puts up to 3700 watts at your disposal.
What after-sales services does V-ZUG offer its customers?
When you buy one of our quality appliances, we give you a complimentary demonstration at your home to ensure you make the most of all that our machines have to offer. Our website at www.zugplus.ch is regularly updated with seasonal recipe suggestions for our steamers and for the Microbraun SL. And if you have any cooking-related questions, our cookery hotline is there to help.
Does the use of the DualDry with the moisture control programme still have an effect and is it even influenced by the Minergie system?
It is unlikely that the combination of “comfort ventilation (target humidity: 30–50%) and DualDry (target humidity: 50–60%)” would cause problems.
Is liquid detergent still the trend or will there be a switch to tabs?
The trend is currently for liquid detergents and is moving away from powder. Tabs are hardly a thing yet when it comes to laundry. Percentages: 68% liquid, 26% powder and 6% caps/tabs (source: Mibelle Group, October 2018)
DualDry: why is the moisture control programme restricted to a maximum of 7 days?
This restriction prevents the appliance from being used as a construction dryer. This is not what it is designed for. The running time has an influence on the components and can also be considered a safety issue. A period of 7 days has been defined as once a week is generally considered sufficient for washing and drying.
What is the purpose of a cooktop with three cooking zones?
As steamers are becoming increasingly popular, we have found that people tend to use fewer pots and pans in their cooking. This is why we have introduced cooktops featuring only three cooking zones that are more generously spaced.
What are the different installation options for cooktops?
Cooktops that are fitted flush with the worktop achieve perfect aesthetic integration and create the impression of compact simplicity. Cooktops with a set-off glass frame (bevel-edged) have a very elegant appearance, while chromium steel frames and over-large frames (for replacements) impress with their simplicity of installation and their classic design. They fit in a wide variety of kitchen combinations.
Do I need to use special pans with an induction appliance? Are they expensive?
For induction to work, the base of the pan must be ferromagnetic. As induction cooktops are quite popular, there is a broad range of well-priced pans available.
Are my pans suitable for use with an induction appliance?
Use a magnet to test whether your pans can be used with an induction cooktop. If the magnet sticks to the base of your pan, you’re ready to go, otherwise, the pan will not work with an induction cooktop.
Are there cooktop models with an automatic safety shut-off?
Yes, all V-ZUG induction and autarkic radiant cooktops are fitted with an automatic safety shut-off that prevents overheating.
How easy is it to keep food warm on a cooktop?
Some cooktops have a lateral warming zone with temperature monitoring. Induction cooktops offer a warming function for the different cooking zones.
Ergonomic cooking is important to me. What do I need to consider?
Make sure the cooking zones are generously spaced so the pans don’t touch. We would recommend a cooktop with cooking zones in a V- or A-shaped alignment. You might also consider a panorama cooktop, where the cooking zones are positioned in a single line for easy access.
What is the energy saving potential of a modern refrigerator?
Under the new energy efficiency rating system, which comes into force on 1 March 2021, our CombiCoolers are in energy efficiency class C. This makes them our most energy-efficient refrigerators. Their long operating life also helps to save operating costs and resources.
Why are the fridges fitted with LED spotlights?
A new lighting concept using modern, high-grade LED spotlights integrated in the side panels ensures effective illumination even when the fridge is full.
What is the ClickShelf system?
Our new CombiCooler generation offers an innovative ClickShelf rack system, which allows you to adjust the height of your racks easily with one hand and make full use of the width at the front when storing your food.
What is the purpose of the bottle drawer with removable drinks basket?
This additional cooling zone offers storage room for beverages at a pleasant drinking temperature. The extractable bottle drawer running on rails is particularly convenient. It contains a removable basket with space for six bottles. Its somewhat higher temperature makes this bottom compartment ideal for cold-sensitive food such as potatoes and exotic fruit.
Is there enough space to put a 2-litre PET bottle in the fridge?
Even 2-litre bottles can be stored easily and securely.
Where can I install the new CoffeeCenter V6000 45?
An automatic built-in coffee machine that is built into the kitchen front not only makes for an aesthetically pleasing solution that looks the part, but it also frees up worktop space. The CoffeeCenter V6000 45 in the new Excellence Line design is built into tall cabinets, allowing it to blend in seamlessly with other thermal appliances in this new generation.
Why does the washing drum have so many holes?
The V-ZUG Special Care Drum has 14,000 holes to protect delicate fabrics and prevent wear and tear from friction during the washing process.
What is the purpose of the hot water and steam nozzle?
The nozzle produces hot water for tea and other hot drinks. It also lets you conveniently froth cold milk for a delicious cappuccino or hot chocolate.
Why does the wine cooler feature two temperature zones?
The two cooling zones are vertically adjustable and can be set to two different precise temperatures suitable for white and red wine, respectively. Available temperatures range from 5°C to 18°C.
Why do I need the Indoor Ice System (IDI)?
The IDI is a convenient way of dispensing ice cubes, ice chips and ice water. The sensor-controlled ice cube maker automatically provides the correct amount. The IDI is integrated into the fridge door instead of the freezer, which means you gain 20% of freezer space.
What is the purpose of the NoFrost technology built into FoodCenter models?
NoFrost technology means you'll never have to manually defrost your fridge again. All of our FoodCenter models are fitted with NoFrost technology, which means they defrost automatically at regular intervals.
How does a modern washing machine compare to a 20-year-old model in terms of water consumption?
A model from 1990 required 80 litres of water and used 1.25 kW of electricity. A current model can manage with just 39 litres of water and 0.85 kW of electricity. The amount of water required depends on the level of soiling and the water hardness. AdoraWash washing machines are equipped with EcoManagement. This function shows how much water and energy were used during the last wash cycle. It also displays average values for the last 20 wash cycles.
What exactly is the partial load economy system?
To avoid wasting water and electricity, the ingenious V-ZUG sensor system ensures that consumption precisely corresponds to the actual amount and type of laundry. This means that, with the economical V-ZUG washing machines, you can easily wash a smaller amount of laundry without wasting precious resources.
What about the consumption values / energy efficiency of ovens and steamers?
Our cookers, ovens and steamers are all classified in the most economical energy efficiency class A or better.
What is V-ZUG BakeOmatic?
Whether it’s your own creation, something spontaneous or a recipe from a book, everything is fully automated! With V-ZUG BakeOmatic, there is no need to enter the cooking duration, temperature, operating mode or weight manually. Whether it’s a carefully thought out menu for guests or something you’ve thrown together using ingredients from the garden, refrigerator or pantry, BakeOmatic always delivers quick, simple and tasty results. Thanks to unique sensor technology in the climate control system (CCS) with active ventilation flap, your cooking chamber will reach the ideal conditions for your dish. Your steamer or oven will automatically detect the weight and size of the dish and will select the best sequence of the various operating modes with exactly the right temperature and duration. What’s more, you can find out exactly when the dish will be ready just moments after you begin.
What are the advantages of baking with hot air over traditional top/bottom heat?
Advantages over traditional top/bottom heat are that the results are comparable to what you can buy at a bakery. The V-ZUG hot-air concept achieves much more efficient (hot) air distribution because the real hot air circulates in the oven cavity and the heat cooks the top and bottom of the baked goods evenly. What’s more, you can even bake on two levels at the same time using hot air.
Is there a heating mode for pizza and flans?
The PizzaPlus program combines hot air with bottom heat. This is what makes your pizza, quiche or fruit tart base wonderfully crispy.
How do I achieve perfectly tender meat?
The patented automatic soft roasting mode guarantees automatic, dynamic control over the food probe temperature. The meat becomes tender, stays juicy and is perfectly cooked. Combined with the new three-point food probe, the meat is prepared to perfection at the push of a button – cooking it to exactly the right level so that it can be served when you want.
How does top/bottom heat work?
The cooking space is heated by heating elements at the top and bottom. This feature is suitable for cakes, biscuits, bread and roasted meat. For a crispy result, we recommend using the dark enamel tray.
How does top/bottom heat humid work?
The cooking space is heated by heating elements at the top and bottom. Any moisture escaping from the food is kept to a minimum within the oven cavity. The food retains its moisture. This feature is suitable for gratins, casseroles, roasted meat, bread and yeast pastries.
How does bottom heat work?
Heating is provided by the bottom heating element and allows cake bases to be baked intensively and containers to be sterilised. For a crispy result, we recommend using the dark enamel tray.
What is the purpose of the turbidity sensor?
By continuously monitoring water turbidity, the ZUG Adora can detect when your laundry has been sufficiently rinsed. This has two advantages: your clothes are perfectly rinsed and water consumption is reduced by 30%.
How do the Eco programs work?
The Eco programs allow you to save energy without compromising on quality. Hot air eco and top/bottom heat eco are particularly suitable for stews that require a lot of time in the oven.
How does the PizzaPlus program work?
The PizzaPlus program combines hot air with bottom heat. This allows pizzas, Italian focaccias, quiches and flans to achieve a golden-brown surface and crispy base.
What should I bear in mind when planning and installing an exhaust duct?
The exhaust duct should be as short as possible and have as few bends and curves as possible. Ideally, it should have a diameter of 150 mm. Each additional metre added to the exhaust duct and each additional bend will create resistance, reducing the power of the range hood. A more powerful range hood cannot compensate for a poorly designed exhaust duct. This will only result in increased losses and noise levels. Reducing the diameter of the exhaust duct should be avoided where possible – due to the increased flow rate, this will also lead to increased noise levels.
Can microwave ovens be fitted into cabinets?
Microwave ovens can be fitted into a tall cabinet or wall cabinet. This means they don’t take up space on the worktop and their design fits your other V-ZUG appliances.
Are microwaves dangerous?
No, cooking food in a microwave is completely safe. A study conducted by the Swiss Federal Office of Public Health (FOPH) concluded that there is no reason whatsoever to advise against the use of this cooking method.
How do microwaves work?
Microwaves generate electromagnetic oscillations that are passed on to the food molecules. The rapid movement of these food molecules creates frictional heat, which means the food is cooked from within.
What kind of dishes should I use for microwave cooking?
Use dishes that are dishwasher-proof or made from ceramics, heat-resistant plastics or glass. If you’re cooking with low temperatures and short heating times, pasteboard and paper will do as well, and so will heat-resistant plastic bags or wrapping foil.
How long do the LEDs stay lit if the door is left open?
The lamps go out automatically after 2 minutes, which means that the washing machine can be left open after washing. The Start/Pause/Light button can be used to switch off the light manually. The automatic lighting can also be deactivated in the user settings.
What is the life cycle of the drum lighting LED?
The lifecycle corresponds to the appliance lifecycle. Therefore 4000 batches / 15 years.
What is the function of the Favorites button?
This enables you to select your favourite cooking program by pushing a single button. Save the settings for your favourite program, such as heating a mug of milk in the morning, and all you have to do is put the milk in the microwave and push the button.
What is the purpose of the hot air function in a microwave oven?
You can use your microwave in combined mode to prepare a gratin, lasagne, cake or baked potatoes, or bake bread and puff pastry using only the hot air mode. The possibilities are endless. Compared to a regular oven, meals in microwaves take only two-thirds to half the time in combined mode.
Is there anything in particular I need to consider when cooking with microwaves?
With certain foods such as potatoes or tomatoes, make sure you puncture the peel several times so the steam building up inside them can escape. Also, you should cover your food with wrapping film or a lid. Puncture the film lightly before cooking. Certain foods such as vegetables require you to stir them a few times or add some water during cooking.
How much rope do I need per wash?
40 m of rope per 10 kg of laundry are required.
How high is the laundry hanger installed?
Ideally so that the dry air flow of the DualDry flows directly on the laundry. However, the laundry also dries if the positioning is less ideal. The customer is free to install the hangar as they like. In an apartment building, the washing line is usually at a height of 180 - 190 cm. The washing line should not be lower than the air release flap.
May I use a softener?
Yes. The softener can be used for both drying processes. It is irrelevant whether the laundry is dried in the drum or on a washing line. Deposits of softener on the drum surface are reduced to a minimum by the lower temperatures.
What kind of power connection do I need?
A normal 230 volt socket (T13 / 10 A secured).
How must the DualDry be positioned?
The positioning is shown in the installation instructions.
Does every cooktop work with OptiLink?
To fully enjoy OptiLink, both the cooktop and the hood must be equipped with the OptiLink function. Look out for the “Fan wheel with chain links” symbol in the “Equipment and operating modes” section.
this is a FAQ question
thsi is the related FAQ answerDo I need a V-ZUG-Home login to use the app?
Yes, you need a V-ZUG-Home login to use the app, or you can log in with your Google or Apple account.
Can I control my household appliance outside the household network?
No, for security reasons, your smartphone or tablet must be on the same home network as your V-ZUG appliance. But you will still get notifications even when your device is not connected to the home network.
Which devices (smartphones and tablets) are compatible with the V-ZUG app?
The app runs on Android devices from version 10.0 and iOS devices (Apple) from version 13.0.
How do I connect my appliance to the home network?
To connect your appliance wirelessly using wi-fi, follow these steps:
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Activate V-ZUG-Home in the user settings of your household appliance
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Download the V-ZUG app on your smartphone or tablet
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Use the app to connect the appliance to your home network.
For detailed instructions on connecting your appliance to the V-ZUG app, go to: Connect and enhance your experience with the V-ZUG app
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How do I activate V-ZUG-Home?
Access the user settings of your household appliance and select the V-ZUG-Home function. Depending on the appliance, V-ZUG-Home mode may be found in the settings, or you can consult the V-ZUG-Home manual for appliance-specific instructions.
What is V-ZUG-Home?
Activating V-ZUG-Home mode is required to connect to the V-ZUG app.
Depending on the appliance, V-ZUG-Home mode may be found in the settings, or you can consult the V-ZUG-Home manual for appliance-specific instructions.
To benefit from the advantages of V-ZUG-Home, please download and install the V-ZUG app from Google Play or the App Store on your smartphone or tablet.
How do I find out if my appliance has V-ZUG-Home?
You will find the V-ZUG-Home configuration in the user settings of each V-ZUG appliance. From there, you can set the V-ZUG-Home mode, find information and restore the factory settings for V-ZUG-Home.
You can also verify online if your appliance is compatible with the V-ZUG app: Connect your V-ZUG Appliances with Ease using the V-ZUG App (vzug.com)
Can V-ZUG-Home appliances be integrated into a smart home system?
Yes, V-ZUG-Home appliances can be integrated into smart home systems. Integration into the DigitalSTROM smart home system is currently possible. For more information, please visit www.digitalstrom.com.
Which functions can I access remotely using the V-ZUG app?
The following functions can be controlled remotely in the V-ZUG app:
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Stop current program
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Send recipes and programs to your oven or steamer
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Adjust certain user settings on your household appliance
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How do I find the IP address of my V-ZUG household appliance?
Select the following items on the menu of your household appliance:
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Settings
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Configure V-ZUG Home
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Display information
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IP address
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How do I install the V-ZUG app?
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Download the app from the Apple App Store (link) for iOS or Google Play Store (link) for Android devices and install it on your smartphone or tablet
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Follow the set-up instructions in the app
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Create or log in with your V-ZUG-Home account or use one of your social logins
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Which household appliances are compatible with V-ZUG-Home?
The V-ZUG-Home appliance range is always expanding. You can find the current category overview on the following page: Connect and enhance your experience with the V-ZUG app
Do I always need an internet connection to use the app?
Yes, an internet connection is required to fully utilise V-ZUG-Home and the V-ZUG app.
Where can I configure the user settings of my household appliance in the app?
To configure the user settings, select the desired appliance in the app, then click on Settings. A new window will open, displaying the user settings.
How can I display my V-ZUG appliance on a smartphone or tablet?
To display your V-ZUG appliance, activate V-ZUG-Home in the user settings of your household appliance. Next, download the V-ZUG app on your smartphone or tablet, register or log in with your V-ZUG-Home account or social login and connect your appliance in the app.
Can I get notifications when outside my in-house network?
Yes, you will get notifications wherever you have a wireless network (wi-fi) or mobile internet connection.
Why won’t my household appliance connect to the home network with wi-fi?
Please ensure the following conditions are met:
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Ensure that the router is switched on and that the smartphone/tablet can access the home network. Check that the wi-fi symbol is visible on the smartphone/tablet.
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Is V-ZUG-Home activated on your household appliance?
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Has the V-ZUG app been downloaded?
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Can the app detect your household appliance?
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Is your smartphone/tablet connected to the wi-fi (home network)?
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Is Bluetooth activated on the smartphone/tablet?
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Is “Location” enabled?
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Has the PIN been entered correctly (6 digits)?
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Is the correct wi-fi network displayed? If not, the device may have poor wi-fi reception.
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Has the wi-fi password been entered correctly?
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Do I have to keep my smartphone connected to the 2.4 GHz wi-fi after setup to use the V-ZUG app?
No, after successful setup you can use both frequencies. The appliance will remain connected to the 2.4 GHz wi-fi. However, make sure that the 2.4 GHz and 5 GHz wi-fi are in the same local network, otherwise only remote access is possible. This is the case if both wi-fi networks are running on the same router.
What are V-Upgrades for? (CH only)
V-Upgrades allow you to install additional features so that you can expand and personalise the functionality of your appliance. Find out more about V-Upgrades.
Why is 2.4 GHz wi-fi needed to connect the appliance to the V-ZUG app?
2.4 GHz wi-fi penetrates walls and floors better than 5 GHz wi-fi. V-ZUG therefore uses 2.4 GHz wi-fi to ensure an optimum connection to your appliances.
In which countries is the V-ZUG app available?
Austria
Australia
Belgium
Denmark
France
Germany
Italy
Luxembourg
Netherlands
Spain
Singapore
Switzerland
United Kingdom
Isreael
Turkey
Hong Kong
China (separate app stores + Apple) - currently only light version on the market (as of 06/22)
Why am I unable to use all the features of the appliance in the V-ZUG app?
There may be various reasons for this:
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For security reasons, certain features may only be used on the appliance.
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The feature has not yet been implemented and will be added in a future version.
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For other technical reasons where it is more user friendly to keep the feature on the appliance.
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Why am I unable to start the appliance remotely with the V-ZUG app?
It is currently not possible to start the appliance remotely for security reasons. You must always confirm your selected programs and recipes on the appliances in order to start them. We are developing ways to enable this feature in the future.
Which appliances can I connect to the V-ZUG app?
Many appliances built from 2015 onwards can be connected to the V-ZUG app. You can also enter your serial number and add your appliance offline in order to register your warranty or view the manual.
The V-ZUG-Home symbol on my appliance is always lit up. What does this mean?
V-ZUG-Home mode is active, and the appliance is connected to the WLAN.
The V-ZUG-Home symbol on my appliance is never lit. What does this mean?
V-ZUG-Home mode is deactivated.
I have no remote access connection via the V-ZUG app. What can I do?
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Check if there is an active internet connection and if the appliance is accessible in the home network.
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Remove the appliance from your V-ZUG-Home account and try to reconnect it. If this fails, there is no connection to the server. Try again later.
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Problems may occur in certain networks, for example if a firewall is blocking the connection or if the network is weak.
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Why doesn’t remote access through the V-ZUG app work equally well with all appliances?
Remote access has been extensively tested and works for all devices that are equipped with it. If problems occur, check if software updates for the appliance are available. Local conditions, such as the location of the appliance, can also make the connection more difficult.
