V‑ZUG know-how: FAQ

Yes, you need a V-ZUG-Home login to use the app, or you can log in with your Google or Apple account.

The app runs on Android devices from version 10.0 and iOS devices (Apple) from version 13.0.

Access the user settings of your household appliance and select the V-ZUG-Home function. Depending on the appliance, V-ZUG-Home mode may be found in the settings, or you can consult the V-ZUG-Home manual for appliance-specific instructions.

You will find the V-ZUG-Home configuration in the user settings of each V-ZUG appliance. From there, you can set the V-ZUG-Home mode, find information and restore the factory settings for V-ZUG-Home.

You can also verify online if your appliance is compatible with the V-ZUG app: Connect your V-ZUG Appliances with Ease using the V-ZUG App (vzug.com)

The following functions can be controlled remotely in the V-ZUG app:

• Stop current program

• Send recipes and programs to your oven or steamer

• Adjust certain user settings on your household appliance

• Download the app from the Apple App Store (link) for iOS or Google Play Store (link) for Android devices and install it on your smartphone or tablet

• Follow the set-up instructions in the app

• Create or log in with your V-ZUG-Home account or use one of your social logins

Yes, an internet connection is required to fully utilise V-ZUG-Home and the V-ZUG app.

To display your V-ZUG appliance, activate V-ZUG-Home in the user settings of your household appliance. Next, download the V-ZUG app on your smartphone or tablet, register or log in with your V-ZUG-Home account or social login and connect your appliance in the app.

Please ensure the following conditions are met:

• Ensure that the router is switched on and that the smartphone/tablet can access the home network. Check that the wi-fi symbol is visible on the smartphone/tablet.

• Is V-ZUG-Home activated on your household appliance?

• Has the V-ZUG app been downloaded?

• Can the app detect your household appliance?

• Is your smartphone/tablet connected to the wi-fi (home network)?

• Is Bluetooth activated on the smartphone/tablet?

• Is “Location” enabled?

• Has the PIN been entered correctly (6 digits)?

• Is the correct wi-fi network displayed? If not, the device may have poor wi-fi reception.

• Has the wi-fi password been entered correctly?

V-Upgrades allow you to install additional features so that you can expand and personalise the functionality of your appliance. Find out more about V-Upgrades.

An extra-high model offers space for plates with a diameter of 33 cm. This means that an extra-high dishwasher makes sense if you want to use it for large plates, tall wine glasses or baking trays.

There may be various reasons for this:

• For security reasons, certain features may only be used on the appliance.

• The feature has not yet been implemented and will be added in a future version.

• For other technical reasons where it is more user friendly to keep the feature on the appliance.

It is currently not possible to start the appliance remotely for security reasons. You must always confirm your selected programs and recipes on the appliances in order to start them. We are developing ways to enable this feature in the future.

Many appliances built from 2015 onwards can be connected to the V-ZUG app. You can also enter your serial number and add your appliance offline in order to register your warranty or view the manual.

The impulse-controlled rinse agent sensor ensures that only the minimum amount of rinse agent is used, depending on water hardness and load.

Applying steam makes the textile fibres smooth, causing creases to unfold. Clothing is smoothed out using a combination of its own weight and a gentle stream of air.

Remote access has been extensively tested and works for all devices that are equipped with it. If problems occur, check if software updates for the appliance are available. Local conditions, such as the location of the appliance, can also make the connection more difficult.

The additional hygiene program eliminates germs using an elevated temperature (above 60°C) over a relatively long exposure time. Independent laboratory trials have confirmed a reduction in germs of up to 99.99%.

The refresh program draws out and then eliminates odours from textiles using a combination of an elevated temperature and steam.

No – the photocatalysis process only removes odours and does not apply odorous or odour-masking substances to the fabric. A cupboard deodoriser can be used to match the scent to your liking.

Yes, wet clothes can easily be dried again in next to no time using the additional drying program.

- You need to increase the amount of rinse aid in the user settings (factory-set to level 4). This will increase the level of rinse agent used in the rinsing process, thereby improving the dryness. - Select the DryPlus user setting on the dishwasher. DryPlus increases the temperature during final rinsing and extends the program duration.

As drying in a room takes place at low temperatures and the laundry in a room can be less efficiently streamed with air, drying laundry in a room can require slightly more energy than when drying in the drum.

We recommend filling the fresh water tank at the start of each program and emptying both tanks at the end of each program.The appliance automatically detects and notifies you when the condensation tank is full or the fresh water tank is empty.

Sprint programs are suitable for lightly soiled pre-dinner or coffee dishes. Sprint programs are not suitable for normally or heavily soiled plates/pans and other items. If you use tabs, we recommend that you select the All in 1 function in the user settings. The All in 1 function extends very fast programs, meaning that the tabs are able to dissolve and achieve their full cleaning effect.

Bread, rolls and plaited loaves can be achieved at the push of a button using the professional baking application, delivering bakery-level quality. The application provides support right from the process of the dough rising and creates the perfect environment for making the dough ready to bake in the shortest possible time. The combination of hot air and steam keeps the food from drying out while baking and achieves a golden-brown surface. It allows puff pastry dishes to achieve a highly aerated finish.

It depends: for a vented dryer, you'll need to install an air duct leading outside from where you intend to place the dryer.

Theoretically yes. Please discuss this option with your specialist dealer.

Yes, the softener can be added separately in the right compartment even if detergent was chosen from the OptiDos drawer. This does not require any additional settings, as the detergent compartment on the right-hand side is rinsed for every wash.

Primarily for white laundry. Because only washing powder contains bleach and can therefore better remove stains from fruit, coffee, tea, etc.

No. Both detergent dispensers are supplied with the washing machine and can be immediately filled with the desired liquid agents or softeners.

Yes. In the user settings, modular detergents can be activated by activating the function. This type of detergent is added to the detergent dispenser drawer on the right.

OptiDos can play a valuable role in your daily routine. You no longer have to think about dosing the detergent. V-ZUG has also made the operation and selection of the correct program as easy as possible. 3 clicks are sufficient to start the washing machine with the desired program and automatic dosing.

Yes, you can put the tumble dryer either next to or on top of the washing machine. The stacking kits supplied (AdoraWash/AdoraDry) make it safe and easy to install the machines.

The external steam generator ensures that the only thing that can get into the interior is steam. As steam doesn’t leave limescale residue, you don’t have to worry about this when using the V-ZUG steamer. Cleaning is made so much easier, as there’s no limescale to remove from the interior. What’s more, the water tank for the steamers in the Excellence Line has a perfectly smooth surface, which helps to prevent limescale deposits from forming.

You select a main programme with the press of a single button. This means all the required settings are automatically chosen. If desired, select additional functions by pressing the corresponding buttons. If no button is pressed within 20 seconds, the programme selected will start automatically.

Yes, you can – if you have a solar installation at home, you can use the hot water it generates for the washing machine.  This is an optional feature on AdoraWash Vx000 washing machines.

The new Excellence Line steamers and combi-steam cookers can be cleaned with little effort thanks to the stainless-steel cooking chamber. Guided programs remove the dirt automatically. For tough soiling, we have developed a special cleaning solution – the SteamerCleaner.

All our latest washing machines (Adora) and tumble dryers (Adora) are available with the door hinges on the right-hand or left-hand side. This means you can choose the most suitable version for your circumstances.

It is unlikely that the combination of “comfort ventilation (target humidity: 30–50%) and DualDry (target humidity: 50–60%)” would cause problems.

Stainless steel is the only material that can be used for household appliances as it doesn’t rust when it comes into contact with water. All V-ZUG steamers are made with this material.

When you buy one of our quality appliances, we give you a complimentary demonstration at your home to ensure you make the most of all that our machines have to offer. Our website at www.zugplus.ch is regularly updated with seasonal recipe suggestions for our steamers and for the Microbraun SL. And if you have any cooking-related questions, our cookery hotline is there to help.

No, the two tanks are only for liquid detergent. However, washing with powder is still possible with the AdoraWash V4000 OptiDos, at any time and without technical modification.

We recommend checking the dosage setting of the selected OptiDos dispenser and, if necessary, adjusting it in accordance with the currently used agent. Here, we recommend the quantity stated by the manufacturer for 4–5 kg of laundry. The water hardness set may also need to be checked or a powder-based wool detergent (containing bleach) may need to be used.

V-ZUG OptiDos supports the detergent selection with an intuitive, unique selection aid. It uses a symbol to show which detergent from the OptiDos dispenser suits the selected program best.

The software update improves coil performance, providing faster heating, especially with small pots (Ø 110–150 mm). Operation is now more intuitive, and existing FullFlex appliances can be easily upgraded via the V-ZUG app. The PowerPlus function is now displayed directly on the slider next to power level 9, making it quicker and easier to access the highest power.

You’ll need a dedicated water connection to use the FoodCenter’s ice cube dispenser.

The following liquid detergents can be added to each dispenser: Universal detergent, colour detergent, fine detergent, softener, wool detergent, baby detergent, detergent for black clothes, detergent for white clothes, outdoor detergent. The dispensers can be flexibly filled according to personal requirements. Both dispensers with detergent, both dispensers with softener, one dispenser of detergent and one dispenser of softener, only one dispenser used with detergent or softener. The dispensers are also easily emptied if necessary and filled with another agent.

This additional cooling zone offers storage room for beverages at a pleasant drinking temperature. The extractable bottle drawer running on rails is particularly convenient. It contains a removable basket with space for six bottles. Its somewhat higher temperature makes this bottom compartment ideal for cold-sensitive food such as potatoes and exotic fruit.

The PowerPlus function offered by almost all induction cooktops helps you save time. If, for example, you need to heat up a large quantity of water, you can have a cooking zone work at an increased power level of up to 140%. PowerPlus puts up to 3700 watts at your disposal.