Service Hotline

V-ZUG's consideration and decisions always focus on customers. Therefore, V-ZUG is using one of the largest service teams in Australia. This guarantees you a fast and reliable service, whenever and wherever you need it.

We would ask you to have the following information on hand when reporting a fault:

- Model Number
- Serial number (formerly fabrication number)
- Purchase date
- Invoice Number

You can contact us at:
Phone: +61 1300 898 428
Mail: [email protected]

Opening hours:
The Service Department is available from 08:30 to 17:00 Monday to Friday.

Due to the current COVID-19 situation in Melbourne our office is currently closed.

We prefer to receive all Service enquiries or fault reporting via the online fault report. Of course you can also contact us at [email protected].

We will be in touch with you as soon as possible to arrange an appointment.