V‑ZUG know-how: FAQ

Yes, you need a V-ZUG-Home login to use the app, or you can log in with your Google or Apple account.

The app runs on Android devices from version 13.0 and iOS devices (Apple) from version 17.0.

Access the user settings of your household appliance and select the V-ZUG-Home function. Depending on the appliance, V-ZUG-Home mode may be found in the settings, or you can consult the V-ZUG-Home manual for appliance-specific instructions.

You will find the V-ZUG-Home configuration in the user settings of each V-ZUG appliance. From there, you can set the V-ZUG-Home mode, find information and restore the factory settings for V-ZUG-Home.

You can also verify online if your appliance is compatible with the V-ZUG app: Connect your V-ZUG Appliances with Ease using the V-ZUG App (vzug.com)

The following functions can be controlled remotely in the V-ZUG app:

• Stop current program

• Send recipes and programs to your oven or steamer

• Adjust certain user settings on your household appliance

• Download the app from the Apple App Store (link) for iOS or Google Play Store (link) for Android devices and install it on your smartphone or tablet

• Follow the set-up instructions in the app

• Create or log in with your V-ZUG-Home account or use one of your social logins

If you are not going to use the appliance for an extended period of time, empty the water tank and open the appliance door.

The hygiene program is designed for particularly sensitive items such as cutting boards and baby bottles.

Because the cutlery drawer is located at the top of the dishwasher, loading cutlery is ergonomic and puts less strain on your back. The cutlery drawer is designed so that the pieces of cutlery do not come into contact with each other, enabling optimal cleaning and protecting your expensive cutlery. Espresso cups can be placed in the central part of the cutlery drawer. Thanks to the cutlery drawer, the cutlery basket in the lower basket is no longer required, leaving more space for plates and other items.

2.4 GHz wi-fi penetrates walls and floors better than 5 GHz wi-fi. V-ZUG therefore uses 2.4 GHz wi-fi to ensure an optimum connection to your appliances.

There may be various reasons for this:

• For security reasons, certain features may only be used on the appliance.

• The feature has not yet been implemented and will be added in a future version.

• For other technical reasons where it is more user friendly to keep the feature on the appliance.

Many appliances built from 2015 onwards can be connected to the V-ZUG app. You can also enter your serial number and add your appliance offline in order to register your warranty or view the manual.

V-ZUG-Home mode is deactivated.

Specifically designed with night-time usage in mind, the Silent program emits no noise at all. During the night, the program can take longer, but needs to be as quiet as possible – which is exactly what the Silent program offers.

The nominal load is 1–7 kg for the drying process in the machine. If room air laundry drying is applied, a maximum room size of 25 m² is recommended. The room air laundry dryer has a drying capacity of 1.34 kg/h, which corresponds to about 5 hours for a full laundry load of 7 kg.

This is what you've been waiting for. The «ultra care» programme dries your delicate items at 55°C in just 90 minutes. A piece of advice: treat your laundry with even more care by giving it ample space in the washing drum.

There can be various reasons for this. The frequency and type of flashing provide information:

• Slow flashing when the screen is switched on (1s on, 1s off): V-ZUG Home mode is active, but there is no wi-fi connection. If the appliance has already been paired and does not reconnect, follow the instructions for “I cannot connect to my appliance.”

• Irregular, short flashes: Data is being transferred to the appliance. This is normal and just indicates activity.

• Rapid flashing when the screen is switched on (1/4s on, 1/4s off): Ready for Bluetooth connection, only active during pairing.

Start it without putting any laundry in the washing machine. The program heats a small amount of water to approximately 80°C and then treats the inside of the appliance with steam to significantly reduce the number of germs.

All woollens labelled as washable can be dried in the tumble dryer. The appliance uses a gentle drying process with adapted drum action and a low temperature (approximately 45°C).

Thanks to the four included Easy pin extenders, large dishes such as vases, decanters, tall beer glasses or baby bottles are just as safe in the upper rack as in the lower rack.

Our cookers, ovens and steamers are all classified in the most economical energy efficiency class A.

The “Upper rack only”’ function makes a ZUG dishwasher even more flexible and will save 2.6 litres of water, depending on the wash program.

The FoodCenter, CombiCooler Supreme and the Freezer Supreme (appliances in the Supreme line are only available in selected markets) are all equipped with an ice maker, which can dispense ice cubes, crushed ice or iced water. Perfect for cocktail parties!

Certain appliances feature a bottom compartment complete with bottle drawer, which offers vertical storage for many large bottles in a handy removable basket. A bottle rack for horizontal storage is also available in certain models.

An innovative synthetic material improves hygiene by significantly impeding the growth and spread of micro-organisms on the inside walls and door of your fridge.

Yes, you can use the lower basket glass compartment to put wine glasses in the lower basket. The glass compartment can easily be placed in the lower basket and can hold several wine glasses, drinking glasses and cups. You can order the glass compartment as an accessory set from our online shop.

The new Excellence Line steamers and combi-steam cookers can be cleaned with little effort thanks to the stainless-steel cooking chamber. Guided programs remove the dirt automatically. For tough soiling, we have developed a special cleaning solution – the SteamerCleaner.

This additional cooling zone offers storage room for beverages at a pleasant drinking temperature. The extractable bottle drawer running on rails is particularly convenient. It contains a removable basket with space for six bottles. Its somewhat higher temperature makes this bottom compartment ideal for cold-sensitive food such as potatoes and exotic fruit.

Yes. Powder detergent, tabs, laundry bleach or comparable bleaches must not be filled in the containers.

There are radiant cooktops, which are controlled via a stove or switch box (formerly Quicklight). By contrast, autarkic radiant cooktops (formerly Toptronic) and induction cooktops feature controls situated directly on the glass surface. The space saved in this way can be used by fitting an additional 1/6th drawer. Cooking by forced induction is the ultimate for the chef’s home kitchen. The CombiCookTop range (formerly Fusion) includes induction cooktops that have an extractor embedded in the cooktop.

Fish pans can be used without difficulty on any cooktop featuring a frying zone.

NoFrost technology means you'll never have to manually defrost your fridge again. All of our FoodCenter models are fitted with NoFrost technology, which means they defrost automatically at regular intervals.

Some of our refrigerators feature three different temperature zones. In addition to the freezer compartment and the main refrigerator compartment, the Magnum 2 60i and Cooltronic 60i eco refrigerators, for example, also offer a cold storage compartment with infinitely variable humidity control (0-degree zone), in which food stays fresh up to three times longer. The Noblesse 60i eco and the DeLuxe 60i both feature a bottom compartment complete with bottle drawer (8–12°C) in which food that is sensitive to the cold (such as potatoes) can be stored at a mild temperature and drinks can be kept at a pleasant drinking temperature. These different temperature zones offer the greatest possible flexibility.

The CombiCookTop V2000 is a sleek cooktop with a fully integrated extractor, now also available in a 60 cm width. It allows for drawer or storage space directly below the appliance, making kitchen planning more flexible. The grease filter is housed in a removable, dishwasher-safe cassette for easy cleaning. The activated charcoal filter can be lifted out easily, and two filter options are available: a long-life filter, which can be regenerated in the oven up to eight times for a service life of up to three years, helping to reduce maintenance costs; and a standard filter, which is replaced as needed and disposed of with household waste.

Yes, all V-ZUG induction and autarkic radiant cooktops are fitted with an automatic safety shut-off that prevents overheating.

Make sure the cooking zones are generously spaced so the pans don’t touch. We would recommend a cooktop with cooking zones in a V- or A-shaped alignment. You might also consider a panorama cooktop, where the cooking zones are positioned in a single line for easy access.

The exhaust duct should be as short as possible and have as few bends and curves as possible. Ideally, it should have a diameter of 150 mm. Each additional metre added to the exhaust duct and each additional bend will create resistance, reducing the power of the range hood. A more powerful range hood cannot compensate for a poorly designed exhaust duct. This will only result in increased losses and noise levels. Reducing the diameter of the exhaust duct should be avoided where possible – due to the increased flow rate, this will also lead to increased noise levels.

Customers with an active trial will retain access to the corresponding V-Upgrade permanently and free of charge, unless otherwise communicated.

If you do not wish to keep it, please contact the service team by July 2028. Service hotline: 0800 850 850.

No. Wherever a trial or subscription continues free of charge as part of this transition, the V-Upgrade remains available without further steps.

Apple subscriptions are cancelled automatically at the end of the current billing period, after which the V‑Upgrade is permanently activated on the appliance at no additional cost.

Action is only required if you do not wish to keep the V-Upgrade, or if it is not displaying correctly on the appliance or in your account.

There are different solutions to suit you – whether you want your range hood to be an eye-catching design feature or for it to be discreetly integrated into your kitchen. On the wall If you want to make your range hood stand out, then a wall hood is a great choice. Wall hoods are also available as slanted versions which provide ample headroom. They are installed on the wall directly above the cooktop. Integrated into the kitchen units If you would rather incorporate the hood into the kitchen so that it is virtually invisible, then we recommend a built-in range hood with a glass canopy, a flat-panel range hood or an integrated range hood. These are perfect for kitchens in which you need to make clever use of the space. On the ceiling Range hoods designed for ceiling installation are the perfect solution in open-plan kitchens that feature a free-standing cooking island. Choose your favourites from our elegant ceiling range hoods and our wide range of attractive island hoods. Downdraft or in the cooktop itself Without long detours, cooking vapours are whisked away at the very place where they first develop – on the cooktop itself. Our integrated cooktop hood, the pull-out downdraft and the induction cooktop with integrated range hood offer increased headroom and extract the vapours downwards.

The level of noise emitted by a range hood depends on the model and extracted air system chosen. In the case of extracted air range hoods, the following rule applies: the smaller the diameter of the exhaust duct, the louder the appliance. As a result, we recommend using a pipe diameter of 150 mm in extracted air mode.

The material is a flame-retardant plastic blend, which is self-extinguishing with a V0 classification as per the UL94 standard.

The Adora SLQ and Adora SL models automatically select the appropriate wash program for different types of laundry such as jeans, baby clothes or net curtains. The baby garments program, for example, ensures that your little one's clothes turn out perfectly hygienically clean. Microbiological tests by the Veritas laboratory have confirmed its effectiveness.

By continuously monitoring water turbidity, the ZUG Adora can detect when your laundry has been sufficiently rinsed. This has two advantages: your clothes are perfectly rinsed and water consumption is reduced by 30%.

Whether it’s your own creation, something spontaneous or a recipe from a book, everything is fully automated! With V-ZUG BakeOmatic, there is no need to enter the cooking duration, temperature, operating mode or weight manually. Whether it’s a carefully thought out menu for guests or something you’ve thrown together using ingredients from the garden, refrigerator or pantry, BakeOmatic always delivers quick, simple and tasty results. Thanks to unique sensor technology in the climate control system (CCS) with active ventilation flap, your cooking chamber will reach the ideal conditions for your dish. Your steamer or oven will automatically detect the weight and size of the dish and will select the best sequence of the various operating modes with exactly the right temperature and duration. What’s more, you can find out exactly when the dish will be ready just moments after you begin.

V-ZUG helps you to do this automatically thanks to the partial load water and energy economy function and EcoManagement. The latter shows you in advance whether your choice of program is going to use large or small amounts of energy and water.  The OptiTime delayed start option also helps you to save lots of energy if you have a bit of spare time.

Heating is provided by the bottom heating element and allows cake bases to be baked intensively and containers to be sterilised. For a crispy result, we recommend using the dark enamel tray.

A heating element behind the hot air diffuser plate heats up the air inside the cooking cavity, which is circulated evenly. Any moisture escaping from the food is kept to a minimum within the cooking cavity. The food retains its moisture. The feature is suitable for gratins, casseroles, bread and yeast pastries on two levels.

The PizzaPlus program combines hot air with bottom heat. This allows pizzas, Italian focaccias, quiches and flans to achieve a golden-brown surface and crispy base.

You should always ensure there is a supply of replacement air when the range hood is running. In the case of a recirculation air range hood, this enables air that is still moist after passing through the filters to be replaced. In extracted air solutions, an open window helps to optimise the air flow and prevents negative pressure building up in the kitchen.