We would ask you to have the following information to hand when reporting a fault:
- Model designation/type
- serial number (formerly fabrication number)
- Purchase date
- Any service agreement number
The freephone number (0800 850 850) gives you direct access to the ZUG service team. You can reach us on Monday - Friday, 7.30am - noon and 1.30 - 5.00pm.
The advantages of contacting us by phone:
- Direct troubleshooting by phone
- Immediate, firm appointments made
- Fastest possible response time
You can of course also report the fault to us by email. We make every effort to call you as soon as possible in order to agree an appointment.