Video support

  • Instant assistance

    You can show us the issue right away using your smartphone camera. No lengthy explanations necessary.

  • Quick and easy

    Our technical advisors will help you narrow down and resolve the problem as quickly as possible.

  • No app required

    You don’t have to install an app or software to benefit from our live video support.

Instant video support - troubleshoot now

Our live video support option is a quick and easy way to get the assistance you need. One of our experienced technicians will help you troubleshoot in real time via your smartphone camera. You can reach us Monday to Friday from 7.30 a.m. to midday and from 1 p.m. to 5 p.m.

Here's how it works

1. Contact us by phone (using your smartphone)

2. While on the phone with us, one of our  V‑ZUG customer service representatives will send you a link via text message

3. As soon as you open the link, an encrypted connection is established. After clicking “confirm”, your smartphone camera will transmit live images to us

4. Now, the  V‑ZUG technician can inspect the issue via the camera, guide you on how to resolve it or record visual information.

Important: The link establishes a one-time connection only. The connection cannot be reestablished after the call has ended.

V‑ZUG is always here for you