ℹ Note: You can find information about our service during the COVID-19 pandemic here.
Telephone fault reporting
| ✓ Just one phone call! |
| ✓ Instant, personal advice |
| ✓ Book a visit over the phone |
Online fault reporting
| ✓ Easily and quickly report a fault |
| ✓ Can be done when phone lines are closed |
| ✓ V-ZUG will get in touch as soon as possible |
Before reporting a fault, use the fault checklist to help you identify the possible fault:
Is your appliance still affected by the fault?
To enable us to register and deal transparently with your service request, please provide us with a bit more information about your appliance.
When reporting your fault, please have the following appliance information to hand:
| ✓ Serial number (SN/FN) of the appliance* |
| ✓ Appliance Location |
| ✓ Service agreement number, if any |
* Information about the serial number (SN/FN) can be found on the appliance identification plate; all other appliance information can be found with the SN/FN number in the appliance information finder.
| Identification plate finder | Appliance information |
V-ZUG is much more than a Swiss household appliances manufacturer. Throughout the appliance's entire lifespan, we support you with the industry's leading service organization, offering unrivalled expertise.
Our service specialists have comprehensive knowledge of our products and are exceptionally skilled. Continuous training and development guarantee your satisfaction. Our specialists are NIV certified*.
The name V-ZUG is synonymous with the highest service quality .
Wherever you are in Switzerland, V-ZUG Service is always nearby. From 22 locations, 300 specialists are on hand to offer you professional and, in an emergency, extremely fast assistance.
* Certificate issued by the Federal Inspectorate for Heavy Current Installations (ESTI), in accordance with the Low-Voltage Installations Ordinance (NIV) NIV SR 734.27
Services
This is a comprehensive list of billable services, which are charged at a fixed rate or by time.
Service packages
| V-ZUG Service Agreement: | Find out more | |
| Change of tenant or owner | CHF 99.- 1) | Find out more |
| Extractor filter service: | individual | |
| Assembly assessment | free | |
1) incl. VAT / including travel / CHF 69 for each additional appliance dealt with in a single visit in a change of tenant/owner package.
Individual service requests
Your individual service orders are executed immediately and professionally. For individual service requests, when work is done at your premises V-ZUG only charges for the work actually done.
| ✓ Charged by the minute |
| ✓ Total transparency |
| ✓ Fair, fixed charge for travel |
The benefits for you – our expertise
✓ 48 hours: average time needed to rectify faults
✓ Industry record: more than 90% of service requests resolved in a single visit
✓ At home in your region: most extensive service network, 22 service locations, nationwide coverage throughout Switzerland
✓ No service charge if a V-ZUG appliance is replaced through V-ZUG or a V-ZUG partner
✓ Appliance safety check in accordance with ProdSA*: We provide you with the measurement results
✓ “V-ZUG Diagnostics” for appliance analysis; V-ZUG Home for networked appliances
* Swiss Federal Act on Product Safety ProdSA
Find more information about V-ZUG appliance networking at V-ZUG Home
Would you like to order an accessory or spare part? Click here to go to the V-ZUG accessories or spare parts shop.
| ✓ Original V-ZUG accessories |
| ✓ Immediate dispatch |
| ✓ Custom-fit for your appliance SN |
| ✓ Spare part finder using SN number |
| ✓ Exploded-view drawings of appliances |
| ✓ Immediate dispatch |
V-ZUG Regional service centres
Please note that our service centres do not sell spare parts!
V-ZUG service regions as defined by the FSO (Federal Statistical Office)
Central Switzerland
V-ZUG Altendorf Service Centre
Zürcherstrasse 96
8852 Altendorf
Phone: 0800 850 850
Phone lines open:
Monday to Friday:
7:30 a.m. - 12 noon
1:00 p.m. - 5:00 p.m.
V-ZUG Altdorf Service Centre
Neuland 15
6460 Altdorf
Phone: 0800 850 850
Phone lines open:
Monday to Friday:
7:30 a.m. - 12 noon
1:00 p.m. - 5:00 p.m.
V-ZUG Emmen Service Centre
Mooshüslistrasse 26
6032 Emmen
Phone: 0800 850 850
Phone lines open:
Monday to Friday:
7:30 a.m. - 12 noon
1:00 p.m. - 5:00 p.m.
V-ZUG Hünenberg Service Centre
Bösch 43
6331 Hünenberg
Phone: 0800 850 850
Phone lines open:
Monday to Friday:
7:30 a.m. - 12 noon
1:00 p.m. - 5:00 p.m.
V-ZUG Ibach Service Centre
Schützenstrasse 77
6438 Ibach
Phone: 0800 850 850
Phone lines open:
Monday to Friday:
7:30 a.m. - 12 noon
1:00 p.m. - 5:00 p.m.
Zurich
V-ZUG Elsau Service Centre
Im Geren 18
Rümikon, 8352 Elsau
Phone: 0800 850 850
Phone lines open:
Monday to Friday:
7:30 a.m. - 12 noon
1:00 p.m. - 5:00 p.m.
V-ZUG Fehraltorf Service Centre
Allmendstrasse 38
8320 Fehraltorf
Phone: 0800 850 850
Phone lines open:
Monday to Friday:
7:30 a.m. - 12 noon
1:00 p.m. - 5:00 p.m.
V-ZUG Schlieren Service Centre
Zürcherstrasse 139
8952 Schlieren
Phone: 0800 850 850
Phone lines open:
Monday to Friday:
7:30 a.m. - 12 noon
1:00 p.m. - 5:00 p.m.
Eastern Switzerland
V-ZUG Altstätten Service Centre
Feldwiesenstrasse 30
9450 Altstätten
Phone: 0800 850 850
Phone lines open:
Monday to Friday:
7:30 a.m. - 12 noon
1:00 p.m. - 5:00 p.m.
V-ZUG Gossau Service Centre
Andwilerstrasse 30
9200 Gossau
Phone: 0800 850 850
Phone lines open:
Monday to Friday:
7:30 a.m. - 12 noon
1:00 p.m. - 5:00 p.m.
V-ZUG Malans Service Centre
Karlihofstrasse 11
7208 Malans
Phone: 0800 850 850
Phone lines open:
Monday to Friday:
7:30 a.m. - 12 noon
1:00 p.m. - 5:00 p.m.
V-ZUG Zuoz Service Centre
Curtinella
7524 Zuoz
Phone: 0800 850 850
Phone lines open:
Monday to Friday:
7:30 a.m. - 12 noon
1:00 p.m. - 5:00 p.m.
Espace Mittelland
V-ZUG Ins Service Centre
Rämismatte
3232 Ins
Phone: 0800 850 850
Phone lines open:
Monday to Friday:
7:30 a.m. - 12 noon
1:00 p.m. - 5:00 p.m.
V-ZUG Wabern Service Centre
Seftigenstrasse 400
3122 Kehrsatz (Wabern)
Phone: 0800 850 850
Phone lines open:
Monday to Friday:
7:30 a.m. - 12 noon
1:00 p.m. - 5:00 p.m.
V-ZUG Oensingen Service Centre
Bifangweg 34
4702 Oensingen
Phone: 0800 850 850
Phone lines open:
Monday to Friday:
7:30 a.m. - 12 noon
1:00 p.m. - 5:00 p.m.
V-ZUG Vicques Service Centre
Route de Courroux 23
2824 Vicques
Phone: 0800 850 850
Phone lines open:
Monday to Friday:
7:30 a.m. - 12 noon
1:00 p.m. - 5:00 p.m.
Northwestern Switzerland
V-ZUG Pratteln Service Centre
Netzibodenstrasse 23d
4133 Pratteln
Phone: 0800 850 850
Phone lines open:
Monday to Friday:
7:30 a.m. - 12 noon
1:00 p.m. - 5:00 p.m.
V-ZUG Othmarsingen Service Centre
Bahnweg 4
5504 Othmarsingen
Phone: 0800 850 850
Phone lines open:
Monday to Friday:
7:30 a.m. - 12 noon
1:00 p.m. - 5:00 p.m.
Lake Geneva Region
V-ZUG Réchy Service Centre
Route de Grône 78
3966 Réchy
Phone: 0800 850 850
Phone lines open:
Monday to Friday:
7:30 a.m. - 12 noon
1:00 p.m. - 5:00 p.m.
V-ZUG Romanel Service Centre
Route de Lausanne 15
1032 Romanel
Phone: 0800 850 850
Phone lines open:
Monday to Friday:
7:30 a.m. - 12 noon
1:00 p.m. - 5:00 p.m.
V-ZUG Vernier Service Centre
Chemin Delay 13
1214 Vernier
Phone: 0800 850 850
Phone lines open:
Monday to Friday:
7:30 a.m. - 12 noon
1:00 p.m. - 5:00 p.m.
Ticino
V-ZUG Lumino Service Centre
Via Campagna 29
6533 Lumino
Phone: 0800 850 850
Phone lines open:
Monday to Friday:
7:30 a.m. - 12 noon
1:00 p.m. - 5:00 p.m.
Coronavirus: Protect yourself and others
Our employees are instructed to strictly observe the hygiene measures recommended by the FOPH ("Protect yourself and others") during every service visit.
For this reason, we are currently refraining from any physical contact and our service dispatchers may ask you certain questions relating to conduct and hygiene regulations prior to the service visit. Thank you for your understanding and cooperation in this respect.
To protect yourself and our technicians during service visits, we kindly request that our valued customers also follow the current conduct and hygiene rules:
- Avoid shaking hands
- Keep your distance
- Wear a mask when it is not possible to keep your distance
- Wash/sanitize your hands
- Cough and sneeze into a tissue or your elbow
