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V-ZUG Service 

 

Telephone fault reporting

Just one phone call!
Instant, personal advice
Book a visit over the phone

0800 850 850

Online fault reporting

✓ Easily and quickly report a fault
✓ Can be done when phone lines are closed
✓ V-ZUG will get in touch as soon as possible

Online form

Before reporting a fault, use the fault checklist to help you identify the possible fault:

Fault checklist 

Is your appliance still affected by the fault?

To enable us to register and deal transparently with your service request, please provide us with a bit more information about your appliance.

When reporting your fault, please have the following appliance information to hand:

 

Serial number (SN/FN) of the appliance
Appliance Location
Service agreement number, if any

* Information about the serial number (SN/FN) can be found on the appliance identification plate; all other appliance information can be found with the SN/FN number in the appliance information finder.

 

Identification plate finder  Appliance information 

 

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V-ZUG is much more than a Swiss household appliances manufacturer. Throughout the appliance's entire lifespan, we support you with the industry's leading service organization, offering unrivalled expertise.

Our service specialists have comprehensive knowledge of our products and are exceptionally skilled. Continuous training and development guarantee your satisfaction. Our specialists are NIV certified*.

The name V-ZUG is synonymous with the highest service quality .

Wherever you are in Switzerland, V-ZUG Service is always nearby. From 22 locations, 300 specialists are on hand to offer you professional and, in an emergency, extremely fast assistance.

* Certificate issued by the Federal Inspectorate for Heavy Current Installations (ESTI), in accordance with the Low-Voltage Installations Ordinance (NIV) NIV SR 734.27

Services

This is a comprehensive list of billable services, which are charged at a fixed rate or by time.

Service packages:

We can offer you a range of service packages for a low fixed price:

 

V-ZUG Service Agreement:   Find out more 
Change of tenant or owner CHF 99.- 1)
Find out more 
Extractor filter service: individual
Assembly assessment free

1) incl. VAT / including travel / CHF 69 for each additional appliance dealt with in a single visit in a change of tenant/owner package.

Individual service requests:

More than 90% of all individual service requests are resolved immediately, on the first visit. For individual service requests, when work is done at your premises V-ZUG only charges for the work actually done.

 

✓ Charged by the minute
✓ Total transparency
✓ Fair, fixed charge for travel
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The benefits for you – our expertise

 

48 hours: average time needed to rectify faults

Industry record: more than 90% of service requests resolved in a single visit

At home in your region: most extensive service network, 22 service locations, nationwide coverage throughout Switzerland

No service charge if a V-ZUG appliance is replaced through V-ZUG or a V-ZUG partner

Appliance safety check in accordance with ProdSA*: We provide you with the measurement results

“V-ZUG Diagnostics” for appliance analysis; V-ZUG Home for networked appliances

* Swiss Federal Act on Product Safety ProdSA

Find more information about V-ZUG appliance networking at V-ZUG Home

Would you like to order an accessory or spare part? Click here to go to the V-ZUG accessories or spare parts shop.

✓ Original V-ZUG accessories
✓ Immediate dispatch
✓ Custom-fit for your appliance SN

Accessories shop

✓ Spare part finder using SN number
✓ Exploded-view drawings of appliances
✓ Immediate dispatch

Spare parts shop

V-ZUG Regional service centres

 Bitte beachten Sie, dass in unseren Servicecentern kein Ersatzteilverkauf stattfindet! 

Central Switzerland

V-ZUG Altendorf Service Centre

Zürcherstrasse 96

8852 Altendorf

Phone: 0800 850 850

Phone lines open:

Monday to Friday:

7:30 a.m. - 12 noon

1:30 p.m. - 5:00 p.m

V-ZUG Altdorf Service Centre

Neuland 15

6460 Altdorf

Phone: 0800 850 850

Phone lines open:

Monday to Friday:

7:30 a.m. - 12 noon

1:30 p.m. - 5:00 p.m.

V-ZUG Emmen Service Centre

Mooshüslistrasse 26

6032 Emmen

Phone: 0800 850 850

Phone lines open:

Monday to Friday:

7:30 a.m. - 12 noon

1:30 p.m. - 5:00 p.m.

V-ZUG Hünenberg Service Centre

Bösch 43

6331 Hünenberg

Phone: 0800 850 850

Phone lines open:

Monday to Friday:

7:30 a.m. - 12 noon

1:30 p.m. - 5:00 p.m.

V-ZUG Ibach Service Centre

Schützenstrasse 77

6438 Ibach

Phone: 0800 850 850

Phone lines open:

Monday to Friday:

7:30 a.m. - 12 noon

1:30 p.m. - 5:00 p.m.

Zurich

V-ZUG Elsau Service Centre

Im Geren 18

Rümikon, 8352 Elsau

Phone: 0800 850 850

Phone lines open:

Monday to Friday:

7:30 a.m. - 12 noon

1:30 p.m. - 5:00 p.m.

V-ZUG Fehraltorf Service Centre

Allmendstrasse 38

8320 Fehraltorf

Phone: 0800 850 850

Phone lines open:

Monday to Friday:

7:30 a.m. - 12 noon

1:30 p.m. - 5:00 p.m.

V-ZUG Schlieren Service Centre

Zürcherstrasse 139

8952 Schlieren

Phone: 0800 850 850

Phone lines open:

Monday to Friday:

7:30 a.m. - 12 noon

1:30 p.m. - 5:00 p.m.

Eastern Switzerland

V-ZUG Altstätten Service Centre

Feldwiesenstrasse 30

9450 Altstätten

Phone: 0800 850 850

Phone lines open:

Monday to Friday:

7:30 a.m. - 12 noon

1:30 p.m. - 5:00 p.m.

V-ZUG Gossau Service Centre

Andwilerstrasse 30

9200 Gossau

Phone: 0800 850 850

Phone lines open:

Monday to Friday:

7:30 a.m. - 12 noon

1:30 p.m. - 5:00 p.m.

V-ZUG Malans Service Centre

Karlihofstrasse 11

7208 Malans

Phone: 0800 850 850

Phone lines open:

Monday to Friday:

7:30 a.m. - 12 noon

1:30 p.m. - 5:00 p.m.

V-ZUG Zuoz Service Centre

Curtinella

7524 Zuoz

Phone: 0800 850 850

Phone lines open:

Monday to Friday:

7:30 a.m. - 12 noon

1:30 p.m. - 5:00 p.m.

Espace Mittelland

V-ZUG Ins Service Centre

Rämismatte

3232 Ins

Phone: 0800 850 850

Phone lines open:

Monday to Friday:

7:30 a.m. - 12 noon

1:30 p.m. - 5:00 p.m.

V-ZUG Wabern Service Centre

Seftigenstrasse 400

3122 Kehrsatz (Wabern)

Phone: 0800 850 850

Phone lines open:

Monday to Friday:

7:30 a.m. - 12 noon

1:30 p.m. - 5:00 p.m.

V-ZUG Oensingen Service Centre

Bifangweg 34

4702 Oensingen

Phone: 0800 850 850

Phone lines open:

Monday to Friday:

7:30 a.m. - 12 noon

1:30 p.m. - 5:00 p.m.

V-ZUG Vicques Service Centre

Route de Courroux 23

2824 Vicques

Phone: 0800 850 850

Phone lines open:

Monday to Friday:

7:30 a.m. - 12 noon

1:30 p.m. - 5:00 p.m.

Northwestern Switzerland

V-ZUG Pratteln Service Centre

Netzibodenstrasse 23d

4133 Pratteln

Phone: 0800 850 850

Phone lines open:

Monday to Friday:

7:30 a.m. - 12 noon

1:30 p.m. - 5:00 p.m.

V-ZUG Othmarsingen Service Centre

Bahnweg 4

5504 Othmarsingen

Phone: 0800 850 850

Phone lines open:

Monday to Friday:

7:30 a.m. - 12 noon

1:30 p.m. - 5:00 p.m.

Lake Geneva Region

V-ZUG Réchy Service Centre

Route de Grône 78

3966 Réchy

Phone: 0800 850 850

Phone lines open:

Monday to Friday:

7:30 a.m. - 12 noon

1:30 p.m. - 5:00 p.m.

V-ZUG Romanel Service Centre

Route de Lausanne 15

1032 Romanel

Phone: 0800 850 850

Phone lines open:

Monday to Friday:

7:30 a.m. - 12 noon

1:30 p.m. - 5:00 p.m.

V-ZUG Vernier Service Centre

Chemin Delay 13

1214 Vernier

Phone: 0800 850 850

Phone lines open:

Monday to Friday:

7:30 a.m. - 12 noon

1:30 p.m. - 5:00 p.m.

Ticino

V-ZUG Lumino Service Centre

Via Campagna 29

6533 Lumino

Phone: 0800 850 850

Phone lines open:

Monday to Friday:

7:30 a.m. - 12 noon

1:30 p.m. - 5:00 p.m.