Service Hotline

The freephone number (0800 850 850) gives you direct access to the ZUG service team. You can reach us on Monday - Friday, 7.30am - noon and 1.00 - 5.00pm.

✆ 0800 850 850

We would ask you to have the following information to hand when reporting a fault:

  • Model designation/type
  • Serial number (formerly fabrication number)

Online appointment booking service

✓ Easily and quickly report a fault
✓ Can be done when phone lines are closed
✓ Appointments can be booked directly


Book an appointment