Service
Faults
If your appliance has a fault or generates an error report or code, we're here to help.
You can book an appointment with a V-ZUG Service specialist online, or contact our hotline.
Online appointments ✆ 0800 850 850
Telephone lines are open
Monday to Friday:
7.30 a.m. - 12 noon
1.00 p.m. - 5.00 p.m.
Wherever you are in Switzerland, V-ZUG Service is always nearby.
Information about your appliance
Please have the serial number or fabrication number (SN/FN) of your appliance ready so we can help you as quickly as possible if there is a fault.
If you know the serial number of your appliance you can click here to see the operating instructions and other information that could help with appliance faults or other issues.
Extend the manufacturer's guarantee
Keep your V-ZUG appliance covered once the guarantee period has ended with the attractive V-ZUG service contract. Comprehensive protection for you.
Accessories and spare parts
Order original V-ZUG accessories and spare parts online from the V-ZUG shop or by telephone.
Accessories shop Spare parts shop
Telephone lines are open
Monday to Friday:
7.30 a.m. - 12 noon
1.00 p.m. - 5.00 p.m.
Replacing your appliance
Would you like a new V-ZUG appliance?
We're more than happy to visit you at home and carry out a free, no-obligation assessment.
You can book an appointment with a V-ZUG Service specialist online, or contact our hotline.
Tenancy or ownership changes
To ensure the new tenants or owners enjoy their experience of cooking and washing as much as you have, we recommend you get your appliances serviced before the handover.
Includes a 6-month guarantee from the date of service
(up to the appliance's 8th year of operation).
V-ZUG – never far away
With Switzerland's densest service network comprising 22 locations, V-ZUG Service is never far away.
V-ZUG is much more than a Swiss household appliances manufacturer. Throughout the appliance's entire lifespan, we support you with the industry's leading service organization, offering unrivalled expertise.
We have over 300 service specialists who have comprehensive product knowledge and work with a high degree of competency and precision. With Switzerland's densest service network and 22 locations, V-ZUG Service is never far away.
You can trust V-ZUG to provide the highest service quality.