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Can softener or pre-detergent be added manually via the drawer on the right if OptiDos is used? Do additional settings need to be made?
Yes, the softener can be added separately in the right compartment even if detergent was chosen from the OptiDos drawer. This does not require any additional settings, as the detergent compartment on the right-hand side is rinsed for every wash.
Is it normal for tumble dryers to generate fluff?
Fluff consists of fine threads produced by friction during the manufacturing, wearing and washing of textiles. This does not mean that the appliance puts an excessive strain on your laundry. Even with laundry dried on a line, fluff can be observed when you shake or iron it. While the laundry is wet, fluff clings to it. In the tumble dryer, the fluff is separated from the textiles and caught by the fluff filter in the door. The amount of fluff depends on the type of laundry, but finding some fluff in the filter after drying is quite normal.
Does drying take less time if the laundry is well spun?
Indeed, thorough spinning reduces the time and energy required to dry your laundry. Creases caused during spinning will be largely flattened out in the tumble dryer.
Why was the DualDry not also implemented in the V6000?
The DualDry was implemented in accordance with the OptiDos appliance for the V4000. This means that the two new V-ZUG products can be perfectly combined with one another.Furthermore, it is more cost-effective to offer the DualDry with the V4000 than would be possible with the V6000.
Why was the DualDry not also implemented in the Unimatic?
The DualDry was implemented in the Adora, as the air throughput was too low for a laundry room in an apartment building. Furthermore, the operating modes cannot run at the same time. If laundry is hanging up in the room and another tenant decides to use the tumble dryer, then this eliminates the possibility of room air laundry drying as the humidity within the room is no longer regulated.
Can I also connect the dishwasher to a hot water supply?
You can set up our dishwashers for use with hot water. To do this, you will need to select the hot water function in the user settings. The dishwasher will now work in an operating mode adapted for use with hot water.
Are additional accessories required to use OptiDos?
No. Both detergent dispensers are supplied with the washing machine and can be immediately filled with the desired liquid agents or softeners.
Can organic or soap detergents also be used?
Yes. In the user settings, modular detergents can be activated by activating the function. This type of detergent is added to the detergent dispenser drawer on the right.
How do I use OptiDos from V-ZUG in everyday life?
OptiDos can play a valuable role in your daily routine. You no longer have to think about dosing the detergent. V-ZUG has also made the operation and selection of the correct programme as easy as possible. 3 clicks are sufficient to start the washing machine with the desired programme and automatic dosing.
How can I keep meat, fish and sausages fresh for a longer period of time?
The FreshControl Zone provides the optimum conditions for storing meat, fish, poultry and sausages for longer at temperatures around freezing point, meaning you can enjoy fresh food without having to go out shopping every day. Often referred to as the 0-degree zone, the FreshControl Zone is perfect for this when humidity is low.Can I also connect the washing machine to a hot water supply?
Yes, you can – if you have a solar installation at home, you can use the hot water it generates for the washing machine. This is an optional feature on AdoraWash Vx000 washing machines.
I want to place the tumble dryer next to the washing machine. Can I choose which side door hinges are fitted?
All our latest washing machines (Adora) and tumble dryers (Adora) are available with the door hinges on the right-hand or left-hand side. This means you can choose the most suitable version for your circumstances.
How do I link up my appliance?
Detailed information is available online: https://home.vzug.com/en/
What can I do if the machine/display breaks down unexpectedly or stops working correctly?
As with many other electronic appliances, it can help to unplug the appliance and disconnect it from the power for 10 seconds. This reboots the system so that minor faults can be fixed.
What after-sales services does V-ZUG offer its customers?
When you buy one of our quality appliances, we give you a complimentary demonstration at your home to ensure you make the most of all that our machines have to offer. Our website at www.zugplus.ch is regularly updated with seasonal recipe suggestions for our steamers and for the Microbraun SL. And if you have any cooking-related questions, our cookery hotline is there to help.
Can powder-based detergents be used with OptiDos?
No, the two tanks are only for liquid detergent. However, washing with powder is still possible with the AdoraWash V4000 OptiDos, at any time and without technical modification.
Is liquid detergent still the trend or will there be a switch to tabs?
The trend is currently for liquid detergents and is moving away from powder. Tabs are hardly a thing yet when it comes to laundry. Percentages: 68% liquid, 26% powder and 6% caps/tabs (source: Mibelle Group, October 2018)
Why are grease stains or other stains left on the washed laundry?
We recommend checking the dosage setting of the selected OptiDos dispenser and, if necessary, adjusting it in accordance with the currently used agent. Here, we recommend the quantity stated by the manufacturer for 4–5 kg of laundry. The water hardness set may also need to be checked or a powder-based wool detergent (contains bleach) used.
What detergent is the right one for my selected programme?
V-ZUG OptiDos supports the detergent selection with an intuitive, unique selection aid. It uses a symbol to show which detergent from the OptiDos dispenser suits the selected programme best.
Can I continue to use powder and special detergents?
Yes. Thanks to the intuitive, simple programme selection, it is possible to choose whether or not OptiDos should be used for the wash after every programme selection. When selecting “without OptiDos”, the detergent is taken from the right detergent dispenser drawer as usual.
What is added to which OptiDos dispenser?
By pulling out the OptiDos drawer, the detergents added to both dispensers are automatically shown on the touch display.
How do I know long the tank content will last?
By pulling out the OptiDos drawer, the load capacity for both dispensers is shown on the touch display and whether or not there is sufficient detergent. If the filing level is low, a notification will automatically appear on the display after the wash (without pulling out the detergent dispenser drawer).
Is there anything that may NOT be filled in the OptiDos dispenser?
Yes. Powder detergent, tabs, Javelle water or comparable bleaches may not be filled in the containers.
What is the purpose of a hob with three cooking zones?
As steamers are becoming increasingly popular, we have found that people tend to use fewer pots and pans in their cooking. This is why we have introduced hobs featuring only three cooking zones that are more generously spaced.
What are the different installation options for hobs?
Hobs that are fitted flush with the worktop achieve perfect aesthetic integration and create the impression of compact simplicity. Hobs with a set-off glass frame (bevel-edged) have a very elegant appearance, while chromium steel frames and over-large frames (for replacements) convince by their simplicity of installation and their classic design, they fit in a wide variety of kitchen combinations.
Do I need to use special pans with an induction appliance? Are they expensive?
For induction to work, the base of the pan must be ferromagnetic. As induction hobs are quite popular, there is a broad range of available well-priced pans.
Are my pans suitable for use with an induction appliance?
Use a magnet to test whether your pans can be used with an induction hob. If the magnet sticks to the base of your pan, you're ready to go, otherwise, the pan will not work with an induction hob.
Are there hob models with an automatic safety shut-off?
Yes, all V-ZUG induction and autarkic radiant hobs are fitted with an automatic safety shut-off that prevents overheating.
How easy is it to keep food warm on a hob?
Certain hobs have a lateral warming zone with temperature monitoring. Induction hobs offer a warming function for the different cooking zones.
Ergonomic cooking is important to me. What do I need to consider?
Make sure the cooking zones are generously spaced so the pans don't touch. We'd recommend a hob with cooking zones in a V- or A-shaped alignment. You might also consider a panorama hob, where the cooking zones are positioned in a single line for easy access.
Are there health risks involved with using induction hobs?
In spite of a great number of studies, scientists so far have found no proof that electromagnetic fields pose any environmental or health risks. Like any domestic appliance, induction hobs generate an electromagnetic field. However, the field is many times less powerful than that generated by an electric razor, a hair dryer or a power drill. To find out more visit www.fea.ch, the website of the Swiss Association of the Domestic Electrical Appliances Industry.
What makes induction hobs so easy to clean?
Induction hobs are impressively fast. They react quickly and are finely adjustable, which means liquids will rarely boil over, if ever. As the heat is generated in the base of the pan only, the glass around the cooking zone is hardly warmed up at all. Therefore spilt food won't burn and the hob can be cleaned easily with a damp cloth.How do you clean the hob?
Slight soiling can be removed with a smooth cloth and a little detergent. To tackle heavy dirt, apply glass ceramic cleaning agent with a sponge, leave it on for a few minutes and then remove it with a cloth. Encrusted dirt can be removed with a hob scraper.Where can I install the new CoffeeCenter V6000 45?
An automatic built-in coffee machine that is built into the kitchen front not only makes for an aesthetically pleasing solution that looks the part, but it also frees up worktop space. TheCoffeeCenter V6000 45 in the new Excellence Line design is built into tall cabinets, allowing it to blend in seamlessly with other thermal appliances in this new generation.
Am I tied to a particular type of coffee with the V-ZUG automatic built-in coffee machine?
The CoffeeCenter V6000 45 uses coffee beans, which means you are free to explore the fascinating world of coffee to your heart’s content.
What does it take to make a good cup of coffee?
In addition to the quality of the beans and the blend, the correct grinding technique is especially important: the more evenly the coffee is ground and dosed, the better the end result. This is where the CoffeeCenter V6000 45 comes in with its innovative new cone grinder that conjures up an aroma intensity unlike anything you have ever experienced before. The perfect temperature and pressure during the brewing process are also crucial when it comes to how the coffee will taste. From ristretto, espresso, espresso macchiato, doppio, cappuccino, flat white, caffè latte and latte macchiato to the latest trends like long coffee, the CoffeeCenter V6000 45 provides the perfectly brewed cup of coffee to suit anyone’s tastes. The integrated milk frother automatically prepares three different levels of froth, depending on whether you are making cappuccino, latte macchiato or caffè latte. The heated milk container is double-walled and keeps the milk fresh for a long time.
Why is the grinding so important for a perfect cup of coffee?
Apart from the quality of the coffee beans and the blend, the right grinding technique is crucial. The more evenly the coffee is ground and dosed, the better the result. The highly innovative new ceramic grinder of the Supremo SL meets these requirements and is extremely durable. And it has another great benefit: it is very quiet.
What is the purpose of the hot water and steam nozzle?
The nozzle produces hot water for tea and other hot drinks. It also lets you conveniently froth cold milk for a delicious cappuccino or hot chocolate.
What is V-ZUG TopClean?
This is the most high-tech solution of all the cleaning aids. The specially developed enamel coating makes cleaning the cooking chamber or baking trays even easier. Its excellent non-stick properties allow all residue to be removed simply and effortlessly with a damp cloth.
How does pyrolytic self-cleaning work?
Ovens with pyrolytic features practically clean themselves: Dirt is converted into ash by the special pyrolytic self-cleaning programme, which heats the cooking chamber to extremely high temperatures. The ash can then be wiped away with a damp cloth. Pyrolytic self-cleaning is available as an option in all appliances in convenience level V4000 or above.
What is the difference between an extracted air and a recirculation air range hood?
Extracted air range hoods require access to the outdoors. They convey cooking vapours directly outside into the open air via the metal grease filter. In a recirculation air range hood, the air is drawn in, cleaned using an activated charcoal filter and then conveyed back into the kitchen. This option is particularly suitable if there is no way to convey the cooking vapours from the range hood in your kitchen to the outside. Virtually all V-ZUG range hoods can be operated with either extracted air or recirculation air.What types of range hoods are there?
There are different solutions to suit you – whether you want your range hood to be an eye-catching design feature or for it to be discreetly integrated into your kitchen. On the wall If you want to make your range hood stand out, then a wall hood is a great choice. Wall hoods are also available as slanted versions which provide ample headroom. They are installed on the wall directly above the hob. Integrated into the kitchen units If you would rather incorporate the hood into the kitchen so that it is virtually invisible, then we recommend a built-in range hood with a glass canopy, a flat-panel range hood or an integrated range hood. These are perfect for kitchens in which you need to make clever use of the space. On the ceiling Range hoods designed for ceiling installation are the perfect solution in open-plan kitchens that feature a free-standing cooking island. Choose your favourites from our elegant ceiling range hoods and our wide range of attractive island hoods. Downdraft or in the hob itself Without long detours, cooking vapours are whisked away at the very place where they first develop – on the hob itself. Our integrated hob hood, the pull-out downdraft and the induction hob with integrated range hood offer increased headroom and extract the vapours downwards.Is it possible to use an extracted air or a recirculation air solution in conjunction with the Fusion hob with integrated range hood?
Yes it is – the unit can be installed with either an extracted air or a recirculation air solution.Which range hoods are particularly quiet?
The level of noise emitted by a range hood depends on the model and extracted air system chosen. In the case of extracted air range hoods, the following rule applies: the smaller the diameter of the exhaust duct, the louder the appliance. As a result, we recommend using a pipe diameter of 150 mm in extracted air mode.Is it a good idea to install a sound absorber with a wall/island hood or built-in range hood?
Yes, we would definitely recommend installing a sound absorber to reduce the overall noise emissions. In extracted air mode, both the fan noise going outside and the outdoor noise coming inside via the extracted air duct can be reduced. In the case of recirculation mode, the sound absorber is positioned directly on the fan nozzle in the hood flue.What material is the ventilation duct of the DSMS hob hood made from?
The material is a flame-retardant plastic blend, which is self-extinguishing with a V0 classification as per the UL94 standard.What exactly is V-ZUG WetClean?
WetClean heralds the dawn of a new era in the laundry room. Now you can machine-wash even your particularly delicate favourite clothes. Be it your little black dress, your ball gown or a delicate, frilly blouse, as long as your treasured outfits can be washed with water, just put them in the washing machine. Provided, that is, you have an Adora SLQ. ZUG makes a point of using water intelligently as well as economically. We have developed an innovative technology that harnesses the gentle power of water to wash especially delicate garments. The new Adora SLQ features a separate internal water cycle. A special distribution nozzle smoothly soaks the laundry by spraying water over it, a highly gentle cleaning process that amounts to a textile, wellness programme.
What is the purpose of the textile type programme?
The Adora SLQ and Adora SL models automatically select the appropriate wash programme for different types of laundry such as jeans, baby clothes or net curtains. The baby garments programme, for example, ensures that your little one's clothes turn out perfectly hygienically clean. Microbiological tests by the Veritas laboratory have confirmed its effectiveness.
What is the purpose of the night economy programme?
The Adora night economy programme reduces energy consumption by 40% and water consumption by 20%. You can make use of lower night electricity rates and protect the environment. What's more, the Adora is very quiet.
What is the purpose of the turbidity sensor?
By continuously monitoring water turbidity, the ZUG Adora can detect when your laundry has been sufficiently rinsed. This has two advantages: your clothes are perfectly rinsed and water consumption is reduced by 30%.
What is the purpose of the degree of soiling button?
This adapts the wash programme to the degree of soiling. This additional function is typical for V-ZUG appliances and helps you save water, time and energy.
What is the purpose of the tilting operating panel?
Your convenience is important to us. Thanks to the articulated design, you can position the operating panel according to your personal preference.
How do I achieve perfectly tender meat?
The patented automatic soft roasting mode guarantees automatic, dynamic control over the food probe temperature. The meat becomes tender, stays juicy and is perfectly cooked. Combined with the new three-point food probe, the meat is prepared to perfection at the push of a button – cooking it to exactly the right level so that it can be served when you want.
How does top/bottom heat work?
The cooking space is heated by heating elements at the top and bottom. This feature is suitable for cakes, biscuits, bread and roasted meat. For a crispy result, we recommend using the dark enamel tray.
How does top/bottom heat humid work?
The cooking space is heated by heating elements at the top and bottom. Any moisture released from the food is kept inside the oven cavity. The food retains its moisture. This feature is suitable for gratins, casseroles, roasted meat, bread and yeast pastries.
How long do the LEDs remain lighting if the door is left open?
The lamps go out automatically after 2 minutes, which means that the washing machine can be left open after washing. The Start/Pause/Light button can be used to switch off the light manually. The automatic lighting can also be deactivated in the user settings.
How does hot air work?
A heating element behind the hot air diffuser plate heats up the air inside the cooking chamber, which is circulated evenly. The feature is suitable for cakes, biscuits, bread and roasted meat on two levels. Set the temperature approx. 20 °C lower than for top/bottom heat.
Can the drum lighting LEDs be replaced?
Yes, the drum lighting can be replaced.
Does the screen need to be pulled out on a built-in range hood for OptiLink to work?
The screen must always be pulled out to ensure the range hood can work at its best.
Can I adjust the reaction times for the hob and range hood in OptiLink operating mode?
Three levels are available in OptiLink mode that vary in terms of their reaction times and the maximum possible power level. Level 1: Silent mode – reaction time 60 seconds and maximum power level 2 Level 2: Standard mode – reaction time 45 seconds and maximum power level 3 Level 3: Intensive mode – reaction time 20 seconds and maximum power level Intensive You can easily select whichever operating mode you want. When the appliance is switched off, press the "Light" and "Automatic run-on" buttons at the same time. The operating mode that is currently selected will be shown on the power level display. You can change the operating mode by pressing the power button. The selected setting will be saved 5 seconds after the last input.
How does the PizzaPlus programme work?
The PizzaPlus programme combines hot air with bottom heat. This allows pizzas, Italian focaccias, quiches and flans to achieve a golden-brown surface and crispy base.
What are the benefits of the stored recipes?
Inspiration and ideas for baking and steaming are provided in the nine recipe books «With a passion for detail». We have developed a wide variety of recipes that are designed to suit the appliances in the Excellence Line. The stored recipes are called up automatically on the display and the specified settings are performed in the right order to save time and effort while cooking. Cooking with these recipes automatically prompts you to use operating modes you aren’t familiar with, helping you to get to know the appliance better.
What are the benefits of microwave cooking?
Microwave ovens have many advantages, and even highly popular with demanding professional chefs. Tender vegetables, fish and meat can be cooked using only a small amount of water and without fat or salt. The result: healthy, low calorie meals whose vitamins are perfectly preserved. The food retains its natural colour and aspect as well as its nutrients and taste. You can quickly and gently defrost frozen food and prepare an entire meal in virtually no time at all.
Can microwave ovens be fitted into cabinets?
Microwave ovens can be fitted into a tall or wall cabinet. This means they don't take up space on the worktop and their design fits your other V-ZUG appliances.
Are microwaves dangerous?
No, cooking food in a microwave is completely safe. A study conducted by the Swiss Federal Office of Public Health (FOPH) concluded that there is no reason whatsoever to advise against the use of this cooking method.
Is it still necessary to soak encrusted gratin dishes and fondue pans in water over night?
The fondue/raclette programme provides a remedy for this. Caquelons and raclette pans become perfectly clean without soaking. The programme is also suitable as a "super intensive programme" thanks to the active softening phase. Pre-rinsing burnt gratin dishes is a thing of the past thanks to this world first from V-ZUG.
My dishwasher has an unpleasant odour – what can I do?
To remove unpleasant odours, you can take the following steps. Remove the filter and clean it thoroughly. Select a more powerful programme, such as the Intensive programme. Refill the regenerating salt. Run the Pre-rinsing programme from time to time. Buy a commercially available dishwasher cleaner and add this using the Intensive programme.
What kind of regeneration salt do I need to use for the dishwasher?
You can use either fine or coarse-grained regular regeneration salt.
Is there a programme that automatically detects the degree of soiling?
Yes, our ingenious automatic wash programme continuously measures how dirty the dishes are and adapts the washing process accordingly. This ensures the appliance only uses the amount of time and resources required to get the dishes perfectly clean.
How has the use of water in our dishwashers developed over time?
20 years ago, our dishwashers would still use 38 litres of water. Now, our SL line dishwashers start from as little as 5 litres of water in the Automatic programme.
How has the use of energy in our dishwashers developed over time?
In the standard programme, our heat pump device uses a record low of 0.55 kWh of energy. 20 years ago, this figure would have been four times as great, with dishwashers using 2 kWh of energy.
What is the capacity of a dishwasher?
Dishwasher capacity is given in the form of place settings, which constitute a standardised value. A place setting comprises a certain number of plates, glasses, cups, cutlery, bowls and other items. Our dishwashers are able to accommodate between 12 and 14 place settings depending on the model.
What is the difference between integrated and fully integrated dishwashers?
With integrated dishwashers, the operating panel is visible. This is particularly useful for ChromeClass/AluClass models, as they also function as design elements. In contrast, design-integrated models feature a mirrored operating panel that fits perfectly with the FutureLine design. A wood panel the colour of your kitchen is fixed below the operating panel. With fully integrated dishwashers, the operating panel is concealed. Only when you open the appliance, you'll find it integrated in the door's upper edge.
What are the different installation options for dishwashers?
Dishwashers with a customisable design have an operating panel in the same colour as the design elements. With integrated dishwashers, the operating panel is visible and the lower part of the appliance adopts the colour of your kitchen. Fully integrated dishwashers feature an entire front in your kitchen's colour.
How long does the shortest wash programme last?
If you're in a hurry, for example during a party, the Adora SL's sprint programme will clean your dishes in just 19 minutes. And when we say clean, we mean spick and span.
Would you recommend installing a dishwasher in an elevated position?
If there is sufficient space in a tall cabinet, an elevated position can be very useful as there is no need to bend down in order to load and empty the dishwasher. Just remember that the maximum length of the armoured hose is three metres.
Where does the extracted water go?
The DualDry has an integrated discharge pump. The water is directed into a syphon with a hose.
What is the moisture control programme?
The moisture control programme automatically starts the room air laundry drying over 7 days if the appliance detects an increase in humidity. The target humidity in the room can be set between 50% and 60%.
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Do I need a V-ZUG-Home login to use the app?
Yes, you need a V-ZUG-Home login, or you can use your social login (Google or Apple) to use the app.
Can I control my household appliance outside the household network?
No, for security reasons, the smartphone or tablet must be on the same home network as the V-ZUG appliance. However, you will still receive notifications even when your device is not connected to the home network.
Which devices (smartphones and tablets) are compatible with the V-ZUG app?
The app runs on Android devices from version 10.0 and iOS devices (Apple) from version 13.0.
How do I connect the appliance to the home network?
To connect your appliance wirelessly via WLAN, follow these steps:
Activate V-ZUG-Home in the user settings of your household appliance
Download the V-ZUG app on your smartphone or tablet
Use the app to connect the appliance to your home network.
For detailed instructions on connecting your appliance to the V-ZUG app, go to: Connect and enhance your experience with the V-ZUG app
How do I activate V-ZUG-Home?
Access the user settings of the household appliance and select the V-ZUG-Home function. Depending on the appliance, the V-ZUG-Home modus can be found in the settings or consult the V-ZUG-Home manual for appliance specific variations.
What is V-ZUG-Home?
Activating the V-ZUG-Home mode is required to connect to the V-ZUG app.
Depending on the appliance, the V-ZUG-Home modus can be found in the settings or consult the V-ZUG-Home manual for appliance specific variations.
To benefit from the advantages of V-ZUG-Home, please download and install the V-ZUG app from the Google Play or the App Store on your smartphone or tablet.
How do I find out if I have an appliance with V-ZUG-Home?
You will find the V-ZUG-Home configuration in the user settings of each V-ZUG appliance. From there, you can set the V-ZUG-Home mode, read information and restore the factory settings for V-ZUG-Home.
You can also verify online if your appliance is compatible with the V-ZUG app: Connect Your V-ZUG Appliances with Ease using the V-ZUG App (vzug.com)
Can V-ZUG-Home appliances be integrated into a smart home system?
Yes, V-ZUG-Home appliances can be integrated into smart home systems. Integration into the DigitalSTROM smart home system is currently possible. For more information, please visit www.digitalstrom.com.
Which functions can I use remotely with the V-ZUG app?
The following functions can be controlled remotely via the V-ZUG app:
Stop the current program
Send recipes and programs to your oven or steamer
Adjust certain user settings on your household appliance
How do I find the IP address of my V-ZUG household appliance?
Select the following menu items on your household appliance:
Settings
Configure V-ZUG Home
Display information
IP address
How do I install the V-ZUG app?
Download the app from the Apple App Store (Link) for iOS or Google Play Store (Link) for Android devices and install it on your smartphone or tablet
Follow the instruction of the onboarding in the app
Create or login with your V-ZUG-Home account or use your social logins
Which household appliances are compatible with V-ZUG-Home?
The range of V-ZUG-Home appliances is continually expanding. You can find the current category overview on the following page: Connect and enhance your experience with the V-ZUG app
Is an internet connection required for the use of the app?
Yes, an internet connection is required for full utilisation of V-ZUG-Home and the V-ZUG app.
Where can I configure the user settings of the household appliance in the app?
To configure the user settings, select the desired appliance in the app, then click on Settings. A new window will open, displaying the user settings.
How can I display the V-ZUG appliance on a smartphone or tablet?
To display your V-ZUG appliance, activate V-ZUG-Home in the user settings of your household appliance. Next, download the V-ZUG app on your smartphone or tablet, register or login with your V-ZUG-Home account or social login and connect your appliance in the app.
Can I receive notifications outside of my in-house network?
Yes, you will receive notifications everywhere, either via a wireless network (WLAN) or mobile Internet.
Why can my household appliance not be connected to the home network via WLAN?
Please ensure the following conditions are met:
Ensure the router is switched on and that the smartphone/tablet can access the home network. Check if the WLAN symbol is visible on the smartphone/tablet.
Is V-ZUG-Home activated on the household appliance?
Has the V-ZUG app been downloaded?
Can the app detect the household appliance?
Is the smartphone/tablet connected to the WLAN (home network)?
Is Bluetooth activated on the smartphone/tablet?
Is 'Location' enabled?
Has the PIN been entered correctly (6 digits)?
Is the correct WLAN displayed? If not, the device may have poor WiFi reception.
Has the WLAN password been entered correctly?
Do I have to stay connected to the 2.4 GHz WLAN with my smartphone after setup to use the V-ZUG app?
No, after successful setup you can use both frequencies. The appliance remains connected to the 2.4 GHz WLAN. However, make sure that the 2.4 GHz and 5 GHz WLAN are in the same local network, otherwise only remote access is possible. This is the case if both WLAN networks are running on the same router.
What are V-Upgrades for? (CH only)
V-Upgrades allow you to transfer additional functions so that you can expand and personalise the functionality of your appliance. Find out more about V-Upgrade.
Why is a 2.4 GHz WLAN needed for connecting the appliance with the V-ZUG app?
The 2.4 GHz WLAN penetrates walls and floors better than the 5 GHz WLAN can. V-ZUG therefore uses 2.4 GHz WLAN to ensure an optimum connection to your appliances.
In which countries is the V-ZUG app available?
Austria
Australia
Belgium
Denmark
France
Hong Kong
Italy
Luxembourg
Netherlands
Spain
Singapore
Switzerland
United Kingdom
Isreael
Turkey
China (separate app stores + Apple) - currently only a light version on the market (as of 06/22)
