The management approaches described in the four sections on our priorities include V-ZUG Ltd with its head office at the Zug site, V-ZUG Cooling Technology Ltd with head office in Arbon and the foreign subsidiaries, in particular V-ZUG (Changzhou) Special Components Co. Ltd., west of Shanghai. Unless otherwise indicated, the key sustainability figures refer to the Swiss production sites in Zug and Arbon and those in Changzhou. They cover the period from July 2015 to June 2018 (three years). However, key figures for Arbon and Changzhou are only available from the period 2017/18. Therefore, the figures for 2017/18 cannot be directly compared with the prior-year periods. This report has been prepared in accordance with the GRI standards.
* As no individual EBIT figures are published for V-ZUG Ltd, the figure for the whole Household Appliances division is shown here.
** The values for 2016/2017 relate to V-ZUG in Switzerland, excluding V-ZUG Cooling Technology (Arbon) and the production of semi-finished products in Changzhou (China) and, as such, cannot be directly compared with the figures for 2017/2018 (which include Arbon and Changzhou).
80% in energy efficiency class A or higher
Around four out of five appliances sold in the reporting year satisfy or even exceed European energy efficiency class A. Of the appliances we manufacture ourselves, 100% have the label A, A+, A++ or A+++. The appliances in class C are hoods, usage of which is relatively low compared with other household appliances. These ratings are all the more gratifying when you consider that there is no official European energy efficiency classification for one in seven appliances sold (16.6%), for example hobs, warming drawers, CoffeeCenters, microwave appliances and range hoods. Moreover, not every appliance category can be awarded a classification higher than A (i.e. A+ to A+++).
Graphic: Appliances supplied by energy efficiency classes
Dishwashers more economical than ever
Our drive for efficiency is exemplified by the energy and water consumption of Adora dishwashers. Compared with 30 years ago, our appliances use 72.5% less energy and 87% less water. In 2014, we became the first manufacturer to incorporate a highly efficient heat pump in the Adora SL WP dishwasher, which slashes electricity consumption by nearly half compared with conventional dishwashers.
Graphic: Energy and water consumption of Adora dishwashers (1984 to 2017)
Fewer faults: more satisfied customers, lower costs
For our customers, faulty household appliances are a nuisance. For us, they also have financial implications: repairs and maintenance services which we carry out under warranty or as a goodwill gesture incur quality-related costs. To counter this, we continuously invest in optimized products and manufacturing and logistics processes. Compared with 2015/16 we have reduced the number of faults during the reporting period by 2%, which in turn has lowered our quality-related costs and increased the number of satisfied customers.
Graphic: Incidence of faults (Switzerland), indexed to 2015/16 situation
Our service – consistently high calibre
If a fault does occur, our aim is to respond swiftly and, if at all possible, resolve the issue on our first visit. Speed of response and successful repair on the first visit are therefore crucial statistics for our service and support. Over the last three periods, we have reduced our average response time from report to repair by 7%. The rate of faults repaired on the first visit over the same period was around 90%. In other words: in nine out of ten cases, we were able to solve the problem on the spot.
Graphic: Average response time from report to repair, in days (Switzerland)
Rise in absolute energy consumption
In 2017/18, absolute energy consumption within the organization was 113.2 terajoules (96.9 TJ excluding Arbon /Changzhou). That figure is made up of electricity (40.6%), natural gas and biogas (29%), diesel (24.3%) and petrol (0.04%) for our own fleet of vehicles (including trucks), and heating oil (6%). Energy consumption has therefore risen by 11.4% compared with the prior period. If we exclude Arbon/ Changzhou, consumption is down around 5% compared with the period 2016 /17.
Graphic: Energy consumption within V-ZUG by energy sources in TJ
CO2 emissions also up
In 2017/18 our business activities caused a total of 4,781 tonnes (3,707 t excluding Arbon / Changzhou) of energy-related CO2 emissions. These are comprised of diesel (42.4%), natural gas (34.4%), heating oil (10.4%) and petrol (0.1%). Electricity accounts for 12.7%. At the Zug site, electricity (which we have sourced entirely from Swiss hydroelectric power since 2014) causes zero emissions. CO2 emissions have therefore risen by 22.7% compared with the prior period. If we exclude Arbon / Changzhou, emissions are down 4.7% compared with the period 2016/17.
Graphic: Direct site emissions (Scope 1; electricity, gas, heating oil EL) and direct off-site emissions (Scope 2; diesel in tonnes of CO2)
The international V-ZUG Family is growing
In the 17/18 reporting year, 1,777 people were employed at V-ZUG (Zug, Arbon and Changzhou). The majority (84%) of our employees work ull-time at V-ZUG. In Switzerland, 18% of employees are aged under 30, 51% between 30 and 50 and 31% over 50. We deliberately cover the full range of ages from 16 to 65. Furthermore, V-ZUG is actively involved in the awareness campaign “Age has potential”, run by the Canton of Zug.
Graphic: Employees by employment contract
Women still significantly under-represented
In the last few years, the female share of the workforce has been just shy of 21%. We would like to make the professions
that are represented and taught at V-ZUG more attractive to women, by offering taster courses for school students, flexible working hours and part-time jobs. Women are also under-represented in executive roles, 16% of which are held by female employees. The aim of the V-ZUG Women’s Network is to promote and strengthen women. We arrange external audits of equal pay (most recently in 2016) and our certificate
in accordance with L&M-Aba-24® confirms the non-discriminatory remuneration of our employees.
Graphic: Number of women and men
Low staff turnover
In 2017/18 we welcomed 167 new employees to V-ZUG and 143 people left our company in the same period. This equates to a turnover rate (excluding retirements) of 8.4%. Taking account of the extended reporting framework, turnover has risen by 2% compared with 16/17.
Grafik: Staff turnover, voluntary and involuntary (excluding retirements and fixed-term contracts)
Slight fall in work-related accidents and absenteeism rate
We recorded 98 work-related accidents at V-ZUG during the reporting period. Around 50% of those accidents counted as minor accidents, bruises, cuts etc., which entail absence of less than three days. There were also 236 leisure accidents. The absenteeism rate, i.e. hours lost as a percentage of all hours worked, was 0.18% in the reporting year (2016/2017: 0.24%). Minor accidents most commonly occur in production and service and are mainly due to carelessness or stressful situations. Occupational safety is and will remain one of our key quality concerns, as work-related accidents are a cause of both physical suffering and financial costs. Therefore, we remain committed to targeted information and training to raise awareness among our employees and encourage them to take personal responsibility
Graphic: Absenteeism rate by cause (WRA: work-related accidents; NWRA: non work-related accidents
Slight increase in hours lost
Hours lost due to work-related and non work-related accidents as well as illness have increased only marginally in Switzerland (excluding V-ZUG Cooling Technology) by +1.6%. Including Changzhou and V-ZUG Cooling Technology, a good 80% of all hours of absence were due to illness in 2017/2018. Whilst hours lost due to illness increased compared with the last reporting year, hours lost due to leisure accidents continued to decrease, by a gratifying 24% – even allowing for the extended reporting framework.
Graphic: Absenteeism rate due to work-related accidents